fine collection and the provincial offences act oemc 2012

FINE COLLECTION and the

PROVINCIAL OFFENCES ACT

Presented By: Linda Lafontaine: County of Northumberland

Ross I. Rae: County of Hastings

Provincial Offences Fine Collection

• Overview

• POA Administration

• Court Remedies

• Topical Issues / Wish list

• Northumberland’s POA History

• How to increase Revenue / decrease collection costs

• Exceptional Customer Service

• Q&A’s

Provincial Offences

• Where we came from

• Our Partners

• Responsibilities of Service Provided

Provincial Offences

Fun with numbers

The details…

• Total outstanding tickets

• Yearly receivables

• Total outstanding receivables

Provincial Offences

0

5000

10000

15000

20000

25000

year

2007

2008

2009

2010

2011

ANNUAL TICKETS ISSUED

Provincial Offences

2,516,000

1,804,000

0

500000

1000000

1500000

2000000

2500000

3000000

Year

2007

2008

2009

2010

2011

ANNUAL REVENUE

Provincial Offences OUTSTANDING TICKETS

0

5000

10000

15000

20000

25000

2007 2008 2009 2010 2011

Yearly Receivables

Difference

Provincial Offences

$4,700,000

$5,700,000

$6,700,000

$7,700,000

$8,700,000

$9,700,000

$10,700,000Ja

nM

ar

Ma

yJu

lyS

ep

tN

ov

Ja

nM

ar

Ma

yJu

lyS

ep

tN

ov

Ja

nM

ar

Ma

yJu

lyS

ep

tN

ov

Ja

nM

ar

Ma

yJu

lyS

ep

tN

ov

Ja

nM

ar

Ma

yJu

lyS

ept

No

vJa

nM

ar

Ma

yJu

lyS

ept

No

vJa

nM

ar

Ma

yJu

lyS

ep

tN

ov

Ja

nM

ar

Ma

yJu

lyS

ep

tN

ov

Ja

nM

ar

Ma

yJuly

Se

pt

No

v

2003 2004 2005 2006 2007 2008 2009 2010 2011

GROWTH IN POA DEFAULTED RECEIVABLES

Provincial Offences

Collection of POA Accounts

Show me the Money!

• Legislative framework

• Ministry of the Attorney General – MOU

Provincial Offences

Outstanding Accounts

• Introduction to Collections

• Collection Process

Provincial Offences

• Legal Remedies

–WRITS

–GARNISHMENTS

–EXAMINATIONS

• 3rd Party Agencies

Provincial Offences

New Tools • Tax Rolling

• Municipal Act fees

• Recent Ontario Budget - being able to attach refunds from Income tax etc.

• Refusing to issue or renew vehicle registration for unpaid fines. Province to consult with stakeholders.

• How you help

WISH LIST

• ICON

• MTO

• Enhanced Tax Rolling

• Build better Partnerships

• How you help

14

Provincial Offences Act

2000 - Northumberland County inherits approximately $3

million dollars in accounts receivable from the Provincial

government

2009 - Receivable doubles to just over $6 million dollars

2010 - Collection Specialist is hired to “manage the

collection process”

Northumberland County’s POA History

15

Provincial Offences Act

2010 $378,427.00

NORTHUMBERLAND COUNTY

POA COLLECTION REVENUE

PROJECTED REVENUE 2012 $600,000.00

2011 $501,220.00

2012 $442,528.00

16

Fine Collections and the Provincial Offences

Act

ARE YOU LOSING MONEY ON PARKING TICKETS???

17

Provincial Offences Act

LOST REVENUE FLOATING IN SPACE??

RICO 9020

18

Provincial Offences Act

CONNECTING OLD CASES TO NEW CASES

1992 2012 SAME DRIVER

19

Provincial Offences Act

BENEFITS OF DATA SCRUBBING

REDUCE COST IN POSTAGE, PAPER, AND STAFF TIME

20

Provincial Offences Act

MANAGING 3RD PARTY COLLECTION AGENCIES

MONITORING 3RD PARTYAGENCIES

COLLECTING COMMISSIONS

THE 5 DAY RULE

21

Provincial Offences Act

EXCEPTIONAL CUSTOMER SERVICE

BE THE PERSON / COUNTY THEY WANT TO PAY FIRST!!

OFFER ADDITIONAL ASSISTANCE

GOOD AND FAIR QUESTIONING TO DETERMINE BEST

REPAYMENT PLAN

FOLLOW-UP ON THEIR PROMISE TO PAY

Questions & Answers

Contact Information: Ross I. Rae Linda Lafontaine

County of Hastings County of Northumberland

raer@hastingscounty.com lafontainel@northumberlandcounty.ca

1-800-510-3306 ext 3129 1-800-372-3329 ext 2333