firing up business apps through collaboration apis

Collaborate Business Fusion

Christoph Beyer Business Development Manager EMEA, Cisco

Dr. Adolf Kohl CTO, Bulpros

May 23rd 2014

Firing up business applications with APIs

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Changes:Buying Decisions for Collaboration

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Business Collaboration Fusion Addressable Market

ERP: Market Leader CRM: No.2 Market Leader User: 250.000.000

User: 66% penetration Adoption: 80% Fortune 500

Share: 39% more than 2nd

ARE RANKED #1 @

Connections

Connections

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Greater than 75% of Corporate Accounts

Connections+ +=

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Use Jabborate to

Optimize Resource Utilization

Accelerate Transaction Completion

Increase Notification Precision

Improve Contact Success

Speed up Information Delivery and Enhance Collaboration Effectiveness

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Jabborate OverviewCollaboration

EndpointsCisco

Collaboration Infrastructure

External Applications

IBM Connections

Technical OverviewUser: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence.

Admin: Jabborate communicates with IBM Connections for the user data and Cisco’s UCM/UP to establish real-time communications within a browser.

Microsoft SharePoint

Technical Overview

User: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence.

Admin: Jabborate communicates with SharePoint for the user data and Cisco’s UCM/UP to establish real-time communications within a browser.

SAP

Technical Overview

User: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence.

Admin: Jabborate resides within the NetWeaver portal, communication to SAP for the user data and to Cisco’s UCM/UP to establish real-time communications.

Unique Offering• Differentiation

• Seamless user experience, in all productive systems;

• Integration of 3rd parties, by using Jabber guest.• Based on Standards

• Using Cisco API make the maintenance easy;• Host application's integration enabled 3rd party

standards• Simple

• Clear documented installation guides provided;• Packed solutions facilitating easy installation;• Third level support, to engage if needed.

• Well documented• Trainings and documentations;• Information and presentation materials.

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Data Center & Network

E2E Collaboration: IMP, Voice, Web-Video Meeting

The Customer Receives a Clear Structured Infrastructure

Standard SDK & APIs

Standard Plugins Customer Plugins

Web Enabled APPs

ERP Ana-lytics

CRM

SCM

Portals

ECM

Inven-tory Mgt. Social

BPM

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… a Transition from a non Convergent Service Model

Data Center & Network

E2E Collaboration: IMP, Voice, Web-Video Meeting

Standard SDK & APIs

Standard Plugins Customer Plugins

Web Enabled APPs

ERP Ana-lytics

CRM

SCM

Portals

ECM

Inven-tory Mgt. Social

BPM

ApplicationManagement

InfrastructureManagement

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….to an Integrated Services Orchestration

IntegratedService Management

InfrastructureManagement

ApplicationManagement

PublicHybridPrivate Inter-Cloud

IntegratedCloud & Service

Orchestration

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In a Nutshell

Add Value to users by seamless Cisco Collaboration Integration

Increase business productivity; use seamless collaboration where it is needed

Simplification of Management and Orchestration Models

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Collaboration is not only between people, but also

between applications

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