fooled by best practice
Post on 17-Aug-2014
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Fooled by best practice!
!
!
Dana Chisnell
UsabilityWorks and Center for Civic Design dana@centerforcivicdesign.org
@danachis
The eureka moment
“Choice” was the wrong choice.
The project of a lifetime
$7,000,000
What if anyone could vote on any device?
Designing for the invisible
Low literacy48% of US adults linear reading literal meaning
Best practicesEmbed assistance Include illustrations Add supplemental content Prevent unintentional voting or skipping
2007
2008
Started with best practice
Rapid Estimate of Adult Literacy in MedicineREALM
Participants of the REALM
Processrelated research competitors design principles sketching paper prototypes digital prototypes
Process33 sessions at least 3 iterations up to 20
The promise of “best practices”
Best practice: Someone else has made the mistakes already.
Conventions are enforced learned behavior The way things are usually done
Best practices v. conventions
ALT text
captions on videos good contrast
obviously clickable
relevant illustrations
Best practices v. conventions
scroll bar behavior
save as v. duplicate
mega menus
pull to refresh
hamburger menus
Shortcuts(that we confuse with conventions)
Avoiding reinvention
Why “choice” was bad
Voting Summary
deciding decided
Before After
Lessons learned
Before After
Before After
Before After
Trust the process
The process proved the conventions were broken
Plain interaction
Plain interactionThe fewest, simplest steps with maximal focus on the user’s immediate next interaction.
“Best practice” is not enough.
Thank you.
Dana ChisnellCenter for Civic Design
and
dana@centerforcivicdesign.org
centerforcivicdesign.org
@danachis@ChadButterfly
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