fossasia'16: exploring how designer can contribute to open source software
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Exploring How Designers can Contribute to Open Source SoftwareReview����������� ������������������ of����������� ������������������ existing����������� ������������������ research����������� ������������������ and����������� ������������������ resourcesby����������� ������������������ Victoria����������� ������������������ Bondarchuk
Victoria Bondarchuk
User Experience Researcher Seoul, South Korea
Background: BS Aerospace TechnologyMS Image Processing
Work: UX for Android Usability of Interfaces PM&UX
@seoul_victoria
Is FOSS culture open for design/usability contributions?
Academic Studies on FOSS and Usability
1999
The Cathedral and the BazaarEric Steven Raymond
Usability and open-source software development David M. Nichols, Kirsten Thomson and Stuart A. Yeates
2001
Getting to know you: open source development meets usability
Frishberg, N., Dirks, A.M., Benson, C., Nickell, S. & Smith, S.
2002 2003
The Usability of Open Source SoftwareNichols, D.M. & Twidale, M.B.
Shall We Dance? Ten Lessons Learned from Netscape's Flirtation with Open Source UI DevelopmentPeter Trudelle
Cited by 3922
Cited by 42
Cited by 44
Cited by 16
Cited by 248
Reitmayr, E., Balazs, B., Mühlig, J. Cited by 5
2006
Usability In Open Source Software Development: Opinions And Practice
Morten Sieker Andreasen, Henrik Villemann Nielsen, Simon Ormholt Schrøder, Jan Stage
Professional Usability in Open Source Projects: GNOME, OpenOffice.org, NetBeansBenson, Calum / Müller-Prove, Matthias / Mzourek, Jiri
Integrating Usability with Open Source Software Development: Case Studies from the Initiative OpenUsability
2004
Cited by 19 Cited by 44
Why Free Software has poor usability, and how to improve itMatthew Paul Thomas
2008
Cited by 7
Integrating HCI Specialists into Open Source Software Development ProjectsHenrik Hedberg and Netta Iivari
Cited by 14
Examining Usability Work and Culture in FOSSMikko Rajanen and Netta IivaryCited by 1
2012
Do open source software developers listen to their usersArif Raza and Luiz Fernando Capretz
20152010
Social Participation in Open Source: What it Means for DesignersPaula M. Bach, Michael Twidale
Non-response, Social Exclusion, and False Acceptance: Gatekeeping Tactics and Usability Work in Free-Libre Open Source Software DevelopmentMikko Rajanen, Netta Iivari and Arto Lanamäki
Cited by 8
Cited by 4 Cited by 3
Open Source and Human Computer Interaction Philosophies in Open Source Projects: Incompatible or Co-Existent?
2013
Mikko Rajanen and Netta Iivary
Cited by 4
Is FOSS culture is open for design/usability contributions?
What is Usability?
Ivan Sutherland's Sketchpad 1963
Human-Computer Interaction (HCI)
What is usability?
“The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.”
ISO/IEC 25010:2011
Jakob Nielsen, 1993 “Father of Usability” Sun Microsystems, Nielsen Norman Group
Jacob Nielsen’s Definition of Usability
• Ease of learning • Efficiency of use • Memorability • Error frequency and
severity • Subjective satisfaction
Usability Goals
Usability Evaluation
• Hallway Testing • Remote Usability
Testing • Expert Review • A/B Testing
An IBM usability lab in the late 1970s.
Usability Metrics
1. Success rate 2. The time a task requires 3. The error rate 4. Users' subjective satisfaction
Nielsen, 1994
Create systems that are
• Usable by ordinary people
• Consistent interface
• Accessible
What Does Usability Research Offer?
What FOSS community think of usability?
Is Usability important?
Andreasen, M., Nielsen, H., Schrøder, S., Stage, J.: Usability in Open Source Software Development: Opinions and Practice (2006)
Usability is important, but what is it?
Andreasen, M., Nielsen, H., Schrøder, S., Stage, J.: Usability in Open Source Software Development: Opinions and Practice (2006)
Do open source software developers listen to their users? A Raza, LF Capretz. First Monday 17 (3), 2012.
Do FOSS developers practice usability?
• Functionality • Reliability • Usability • Efficiency • Maintainability • Portability
Do FOSS developers practice usability?
Do open source software developers listen to their users? A Raza, LF Capretz. First Monday 17 (3), 2012.
What FOSS community think of usability?
Andreasen, M., Nielsen, H., Schrøder, S., Stage, J.: Usability in Open Source Software Development: Opinions and Practice (2006)
“…it is more fun to add support for some protocol feature than fixing a dialog for grandma”
An OSS Contributor
What Design Community Think of FOSS?
FOSS is great, but there are cases where usability could be improved…
Henrik Hedberg and Netta Iivari “Integrating HCI Specialists into Open Source Software Development Projects”
Usability = Organizational Culture?
M. Rajanen and N. Iivari “Open Source and Human Computer Interaction Philosophies in Open Source Projects – Incompatible or Co-Existent?”
Organizational Culture for Usability
Usability Designer • Involved in entire development process
• Act as a user representative, speaking for and fighting for the user
• Have decision-making power regarding important design solutions
Organizational Usability Examples
2004
Gnome Usability Project
Apache OpenOffice User Experience
Mozilla
One Hundred Paper Cuts
But How About All Other Projects?
Designers in Open Source
My first contribution
My first contribution… in review for 2 years
Non-response, Social Exclusion, and False Acceptance: Gatekeeping Tactics and Usability Work in Free-Libre FOSS Development M. Rajanen, N. Iivari and Arto Lanamäki
‘Non-response’ Gatekeeping Tactic
Non-response, Social Exclusion, and False Acceptance: Gatekeeping Tactics and Usability Work in Free-Libre FOSS Development M. Rajanen, N. Iivari and Arto Lanamäki
‘Social Exclusion’ Gatekeeping Tactic
Non-response, Social Exclusion, and False Acceptance: Gatekeeping Tactics and Usability Work in Free-Libre FOSS Development M. Rajanen, N. Iivari and Arto Lanamäki
‘False Acceptance’ Gatekeeping Tactic
Is FOSS development culture in conflict with usability?
Bach, P., Twidale, M.: Social participation in open source: what it means for designers.
Community Structure in Open Source
“Talk is cheap, show me the code”
FOSS Culture
Linus Torvalds
David M. Nichols, Kirsten Thomson, and Stuart A. Yeates, 2001. "Usability and Open Source Software Development,"
1. Meritocratic culture: Gaining merit through contributing high quality code
Is FOSS development culture in conflict with usability?
“They just don't like to do the boring stuff for
the stupid people!"
(Bruce Sterling, 2002)
FOSS Contributors…
David M. Nichols, Kirsten Thomson, and Stuart A. Yeates, 2001. "Usability and Open Source Software Development,"
1. Meritocratic culture: Gaining merit through contributing high quality code
2. Typical Users are not Developers
Is FOSS development culture in conflict with usability?
David M. Nichols, Kirsten Thomson, and Stuart A. Yeates, 2001. "Usability and Open Source Software Development,"
1. Meritocratic culture: Gaining merit through contributing high quality code
2. Typical Users are not Developers 3. They are very protective
Is FOSS development culture in conflict with usability?
Is There a Conflict?
How a designer can contribute?
How to start?
• Become a user
How to start?
• Become a user• Be part of the community
• Become a user• Be part of the community • Earn the merit
How to start?
• Become a user• Be part of the community • Earn the merit • Start doing design
How to start?
Resources
http://jancborchardt.net/usability-in-free-software
First steps for a designer
https://helpwanted.apache.org/
How do I find out what projects I want to contribute to?
https://helpwanted.apache.org/
How do I find out what projects I want to contribute to?
http://opensourcedesign.net/
How do I find out what projects I want to contribute to?
http://opensourcedesign.net/
How do I find out what projects I want to contribute to?
http://designopensrc.com/
How do I find out what projects I want to contribute to?
Thank you@seoul_victoria
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