four things that engage employees iabc-jostle webinar

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Bridging the Engagement Gap.Four things that drive engagement.

Deb Lavoy@deb_lavoy

www.jostle.me

The Engagement Gapmisunderstanding the importance or practiceof employee engagement and what’s needed to cultivate it.

- Brian Solis

RESEARCH – 316 people

67% EMPLOYEES 33% EXECS

EXECS WHO BELIEVE EMPLOYEE ENGAGEMENT IS IMPORTANT

99%

AVERAGE EMPLOYEE ENGAGEMENT

EMPLOYEES

EMPLOYEES:

RATE YOUR OWN ENGAGEMENT

EXECS:

RATE YOUR EMPLOYEES’ ENGAGEMENT

EXECS

5.46 5.88

AVERAGE EMPLOYEE ENGAGEMENT

DOES YOUR COMPANY HAVE AN EMPLOYEE ENGAGEMENT PROGRAM?

WITH WITHOUTALL WITH WITHOUTALL

EMPLOYEES EXECS

5.5 5.9 4.7 5.9 6.6 5.2

EMPLOYEE COMMS

NEWSLETTER TOWNHALL EMPLOYEE RECOGNITION

PROGRAM

INTRANET

EMPLOYEES RATE AS “VERY ENGAGING”

6% 19% 22% 15%

WHAT HAS IMPACT?

CORRELATION COEFFICIENT: 1.0 = perfect correlation0.7 - 0.9 = strong correlation

Correlation coefficient: likelihood that the variable predicts engagement.

PROUD TO WORK HERE

0.8

RESPECT FOR LEADERSHIP

0.75 0.75

POSITIVE CULTURE

AVERAGE EMPLOYEE ENGAGEMENT

DOES YOUR WORK MATTER TO...?

CUSTOMERS LARGER CAUSE

COMPANY

MATTERS

6.2 5.8 6.2 2.8 3.4 4.2

DOESN’T MATTER

CUSTOMERS LARGER CAUSE

COMPANY

11

SO - FOUR THINGS THAT ENGAGE EMPLOYEES

RESPECT PRIDE WORK THAT MATTERS

CULTURE

How do we do that?

RESPECT FOR EXECS

respect

HUMILITY

COMPETENCE

TRANSPARENCYINTEGRITY

COMPANY PRIDE

pride

QUEST

AUTHENTICITY

IMPACT

ROLE

WORK THAT MATTERS

to a larger cause

to customers

to the company

Context

Connectedness

Transparency Engagement

Constant reminders

Work that matters to the company

culture

HIRE AND TRAIN

TREAT PEOPLE WELL

COMMITDECISIONS GUIDED BY

VALUES

GUTS

Positive Culture

http://www.jostle.me/blog/the-city-of-waterloos-intranet-launch-video-like-a-valentine-to-their-entire-team

What about communications?

LEADERSHIP PEER-to-PEER

FREQUENCY INCLUSION AUTHENTICITY

VALUES

EMPATHY

Using communications to promote engagement

33

SO - FOUR THINGS THAT ENGAGE EMPLOYEES

RESPECT PRIDE WORK THAT MATTERS

CULTURE

Thank you.www.jostle.me

Deb Lavoydeb@narrativebuilders.com@deb_lavoy

@jostleme