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Gartner IT Infrastructure & Operations Management Summit 201614 – 15 June | Berlin, Germanygartnerevents.com/euiom
Key Benefits of Attending
• ImplementingandManagingPrivateorHybridClouds
• OrganizingI&OtoSupportaBimodalandDigitalFuture
• BudgetingandOptimizingI&OCosts
• BusinessAlignmentandDemonstratingtheValueofI&O
• Agile,LeanandDevOpsinITOperations
Gartner IT Infrastructure & Operations Management Summit 2016#GartnerIOM
I&O Leaders:
• ITInfrastructureEngineer&Architect
• DataCenterFacilities
• NetworkEngineer&Architect
• Servers,Storage&BackupOperations
• ITAssetManagement
• DesktopEngineering&Operations
• EndUsercomputing
• ClientComputingOperations
• CloudPractice,CloudServiceCreationorCloudOperations
• OverallSystemPerformance
• SystemLandscapeOptimization
• ITTechServicesOperations
• CriticalFacilities
• Engineering
• SystemsAdministrator
• EventManagement
• PerformanceStatistics
• Database,StorageNetwork
• MiddlewareAdmin&Management
• ITServiceManagement
• ReleaseManagement
• ServiceSupportandDelivery
TherapidriseofthedigitalworkplacehasplacedheighteneddemandsonInfrastructureandOperationsforsupport, speed and innovation. I&O teamsarebeingcalledupontodeployservicesmorequicklythaneverbeforewhileensuring a flawless customer experience fromstarttofinish.ButacceleratingthespeedandqualityofITservicesleadstodifficultyinstrikingthecritical balance between stability and structure, I&O’s traditionalfocus,andagilityandinnovation.
Transformationrequiresasolid foundation fromwhichtodrive and deliver sustained business value.Butaretoday’sInfrastructureandOperationsmatureenoughtomasterthechallenge?AreI&Oleadersreadytorethinkwhattheydoandhowtheydoitandnotbecomeblindsidedbyoutdatedbeliefsandpractices?
RethinkI&O:BalancingControl,AgilityandInnovation
Who Should Attend
Forthemostuptodateinformationaboutouragenda,speakersandsessionspleasevisitourwebsite: gartnerevents.com/euiom
Gartner Predicts:
“ By 2020, a corporate “no-cloud” policy will be as rare as a “no-Internet” policy is today.”
“ By 2020, 20% of clients will be using DevOps to support traditional IT initiatives, up from fewer than 5% today.”
Visit gartnerevents.com/euiom or call +44 20 8879 2430 for updates and to register! #GartnerIOM
Estrel Hotel, Berlin
www.estrel.com
Gartner hotel room rate Pricesstartfrom€128+VATpernight
Venue
3 Easy Ways to RegisterWeb: gartnerevents.com/euiom
Email: emea.registration@gartner.com
Telephone: +442088792430
PricingStandard Price:€2,550+UKVAT
Public Sector Price: €2,025+UKVAT
Gartner Clients AGartnerticketcoversbothdaysoftheSummit.ContactyourAccountManageroremailemea.events@gartner.com toregisterusingaticket.
Send More, Save More!Maximizelearningbyparticipatingtogetherinrelevantsessionsorsplittinguptocovermoreground,sharingyoursessiontake-awayslater.
Summit Team Discount Offers:
• 4forthepriceof3
• 7forthepriceof5
• 10forthepriceof7
Formoreinformation,emailemea.teamsend@gartner.comorcontactyourGartnerAccountManager.
RegistrationandPricing
KeynotesGuest KeynotesBalancing Control and Agility: The Journey Across The High Wire
FrenchRenaissancemanandworldfamoushigh-wireartistPhilippePetitinhiskeynotewilltaketheaudiencethoughthejourneyofhishigh-wirewalkbetweentheTwinTowersoftheWorldTradeCenterinNewYorkCity,onthemorningofAugust7,1974.HewilldrawparallellearningstoI&O leaders onhowtoprepare andbuild effectivestrategiestobalance
control, agility and risk ashedid1,350 feet abovetheground.PhilippeisthesubjectoftheAcademyaward-winningdocumentary,Man On Wire,aswellasthecentralcharacterintheRobertZemeckisdirected3Dfeaturefilm,The Walk.
Philippe Petit, French Renaissance man and world famous high-wire artist
Absolute Power, Absolute Responsibility — The True Force of the Digital Revolution
AndreasEkströmaddressessociety’s dependence on technology,andthespeedofinnovation.Throughexamples,hewilltouchonquestionsthatthetechnologymoversandshakersneedtobeabletoanswerinordertomoveforwardresponsibly—notasaserviceunit,notasapassivereceiverofrequests,butasabusinessleaderwithineach
organization.Thetalkalsoaddresseswhathappenswhentheformer,classiccustomerorclientrelationshipchanges,stepbystep,asthecustomerbecomesauser,oranambassador,orinbest/worstcaseapurefan.
Andreas Ekström, Journalist, Author and Digital Futurist
Gartner KeynotesIT Operations in 2020: Ideal or Irrelevant
IToperationsisexperiencingadramatic changefromexternalforces,business expectations,andnew tools and processes.ThiskeynotewilladdresshowtoprepareI&O professionalstoenterintothenextdecadeinwhatmightbeagoldenageortheendofIToperationsasweknowit.
Milind Govekar, Research VP and Biswajeet Mahapatra, Research Director
Industries Will Become Fluid in the Era of Digital Business
Digital businesswilldrivechangetowardanewandunprecedented business environment,whichwillbecharacterizedbyindustryfluidity.Thisisbecausecustomeraredrivingdigitalizationwhichisreducingthebarrierstoentrybetweenindustries,making boundaries more fluid and opento new business opportunities, new entrants and competitors.
Traditionalindustryandmarketboundarieswillbere-definedandCIOsandbusinessleadersmustgetready for enterprise agility and capabilitiesverydifferentfromthosethatdrovesuccesshistorically.Thissessionlooksatthekey capabilities thatanenterpriseneedstodevelopto survive in digital business.
Miriam Burt, Research Vice President
What’s New in 2016•Importance of Bimodal IT – focus on bimodal
strategy, its impact on I&O teams, compliance and balancing agility, control and innovation
•DevOps: From Hyper to Reality – ITIL vs DevOps, impact of DevOps on incident response, change management and I&O organization and culture
•ITSM Leap: The Road to Higher Maturity – ITSM, future of the service desk, I&O staffing, business value dashboard, business alignment and cloud management platforms
•Emerging Trends in IT Operations – impact of IoT, Security for cloud and mobile scenario, agile methodologies
•Infrastructure Innovation – More content on Software Defined X, Hybrid IT
•I&O Leadership – I&O leaders game plan for 2016: emphasis on leadership skills and building effective I&O teams
• More discussion topics – Mobility, Shadow IT and I&O role supporting digital business
AgendaataGlance
Gartner IT Infrastructure & Operations Management Summit 2016#GartnerIOM
08:30–20:00 RegistrationandInformation
08:45–09:15 Tutorial:OrganizationsCanBenefitFromITILandDevOps Ian Head H Tutorial:DecodingtheI&OAutomationMarketLandscape—WhatDoYouNeedandWheretoStart? Vivek Bhalla
09:30–10:45 Summit Opening and Welcome Presentation: IT Operations in 2020: Ideal or Irrelevant Milind Govekar and Biswajeet Mahapatra G
10:45–11:15 RefreshmentBreakinSolutionShowcase
TRACKS A. Emerging Trends in IT Operations B. DevOps: From Hype to Reality C. Infrastructure Innovation D. Building Bimodal IT Operations E. ITSM Leap: The Road to Higher Maturity
Workshops Analyst-User Roundtables
11:15–12:00 OutoftheDarkAges:NewWaystoMobilizeLegacyApps Joachim Herschmann F H
ScalingDevOpsInitiativesGeorge Spafford
TheImpactofNewTechnologyTrendsonERPInfrastructure Phil Dawson
PerformanI&OSkillsGapAnalysistoSupportaBimodalandDigitalBusinessFuture Ed Holub G
Re-thinkingAPMinaDigitalBusinessEra Will Cappelli F
11:00 – 12:30 Workshop:FocusonTheseSixKeyFinancialMetricstoHelpDetermineVendorViability Kevin Knox H
11:00 – 12:00 Roundtable:HowBesttoConsolidateandMigrateDataCentersandI&O Tiny Haynes
12:00–13:15 LunchintheSolutionShowcase 12:10 – 12:30 MagicQuadrant:ITSSM Chris Matchett 13:00 – 14:00 Roundtable:ExperiencesfromMobilizingLegacyApplicationsJoachim Herschmann F
13:15–14:00 ForgingaNewApplications/OperationsPartnershipEd Holub
SevenStepstoStartYourDevOpsInitiative Ian Head H
ModernizingBackupandDRStrategyinanEraofCloudandBigData Robert Rhame
LearningFromtheMastersinPrivateandHybridCloudComputingBiswajeet Mahapatra H
BusinessValueDashboards—YourPathwaytoBusinessImpactAlignment Pankaj Prasad H
13:15 – 14:45 Workshop:LeveragingGartner’sI&OMaturityModeltoDriveImprovements Ed Holub H
14:15–14:45 SolutionProviderSessions
14:45–15:15 RefreshmentBreakinSolutionShowcase 14:50 – 15:10 MagicQuadrant:CloudEnabledManagedHostingEurope Tiny Haynes15:00 – 16:00Roundtable:DevOpsTooling—LessonsLearned Ian Head
15:15–15:45 CaseStudy:I&OAgility:HowJohnLewisSurvivedBackFridaySimon Skelton, Application Operations Manager, John Lewis IT
CaseStudy:Pernod-Ricard:ContinuousImprovement:AreCloudServicesProvidingNewFeaturesandChangestooFast? Antonio Eguizabal, CTO Europe & Africa, Pernod Ricard
CaseStudy:Trainline:HowtoModernizeApplicationsandCreateaData-DrivenCultureinaContinuousDeliveryEnvironmentMark Holt, CTO, Trainline
15:15 – 16:45 Workshop:BVD/BuildI&OMetricsthatMatter,CommunicateValuetotheBusinessKevin Knox
16:00–16:45 HowandWhenWillMicrosoftReplaceYourPhoneSystemSteve Blood H
EnergizingReleaseManagementwithAutomation:TheHeartbeatofDevOps George Spafford H
TheDarkSideofPaymentCardSecurity Jonathan Care F
TheImpactofIoTforITOperationsandYourBimodalStrategyMilind Govekar F G
RenovateYourCMDBtoImproveBusinessOutcomes Chris Matchett
17:00–17:45 Guest Keynote: Balancing Control and Agility: The Journey Across The High Wire Philippe Petit, French Renaissance man and world famous high-wire artist
17:45–20:00 NetworkingReceptionintheSolutionShowcase
Tuesday
14JUNE2016
07:30–17:15 RegistrationandInformation
08:30–09:30 Gartner Keynote: Industries Will Become Fluid in the Era of Digital Business Miriam Burt G
09:30–10:15 Guest Keynote: Absolute Power, Absolute Responsibility — The True Force of the Digital Revolution Andreas Ekström, Journalist, Author and Digital Futurist G
10:15–10:45 RefreshmentBreakinSolutionShowcase
10:45–11:15 SolutionProviderSessions 10:45 – 12:15 Workshop:ManagingthePCIDSSAssessmentJonathan Care 11:30–12:15 ApplyingAssetManagement
DisciplinetoCloud,VirtualandMobileAssets Will Cappelli H
ITOperationsCostOptimization:JourneyNeverEndsBiswajeet Mahapatra
HowToMakePublicCloudSecurityaReality David Groombridge
BuildingaVirtual,AgileInfrastructurePhil Dawson H
CanImmatureI&OReallyRuntheBusiness? Kevin Knox H
11:30 – 12:30 Roundtable:WhyAren'tyouEntirelyintheCloudAlready? Tiny Haynes
12:15–13:15 LunchintheSolutionShowcase 12:20 – 12:40 MagicQuadrant:NPMD Vivek Bhalla 13:00 – 14:00 Roundtable:TheFutureStateofStorage2017Robert Rhame
13:15–13:45 TothePoint:ClosingtheInnovationGapwithMajorVendors David Groombridge
TothePoint:TheFutureofEndpointManagement Terrence Cosgrove
TothePoint:HowtoBuildStrongerSLAswithaCloudCommunicationsServicesFramework Steve Blood
TothePoint:OrganizingYourI&OTeamtoSupportBimodalITCapabilities Ed Holub G
TothePoint:StopChasingthePurpleUnicornofServiceSupportBenchmarks Chris Matchett
13:15 – 14:45 Workshop:UsingtheStrategicTechnologyMaptoPriortizeInvestmentsinIoTMiriam Burt
14:00–14:30 SolutionProviderSessions
14:45–15:15 CaseStudy:Enablinga24/7Real-TimeITIncidentResponseatCBRFashionGroup Gerrit Grote, IT Infrastructure Administrator, CBR Fashion Operations GmbH
CaseStudy:HowBombardierTransitionedtoaSelectiveSourcingStrategyofitsITInfrastructureandReducedOperationalCostThomas Leidenbach, Head of Information Services, Bombardier
CaseStudy:UsingTechnologytoDriveInnovationtoWinCustomerLoyaltyandRetentionShay Guttman, CIO, O.P.S.I (International Handling) Ltd
15:00 – 16:30 ContractNegotiationClinic:InfrastructureOutsourcingandCloudIaaS David Groombridge
14:30 – 15:30 Roundtable:ExperiencesFromPuttingaMobilityCenterofExcellenceinPlaceJoachim Herschmann
15:15–15:45 RefreshmentBreakinSolutionShowcase
15:45–16:30 ToPacketorNottoPacket:AnEvolutionofNetworkMonitoringStrategies Vivek Bhalla
AchieveDevOpsSuccessbyCombiningIaaSandPaasforContinuousDelivery Milind Govekar H
InfrastructureAgilityScenarioPhil Dawson F
AssetManagementinaBimodalWorld Will Cappelli
GartnerITMonitoringScenarioPankaj Prasad
15:45 – 16:45 Roundtable:WhataretheChallengesandOpportunitiesSurroundingDevOpsAdoption? George Spafford
16:45–17:15 TothePoint:IdentityProofingforSecurePayment Jonathan Care
TothePoint:HowCanITChangeManagementCopeWiththeVelocityofDevOpsChanges?George Spafford
TothePoint:FutureofInfrastructureMonitoring Pankaj Prasad
TothePoint:ContinuousConfigurationandComplianceinaBimodalWorld Terrence Cosgrove H
TothePoint:DiversityintheI&OOrganization Kevin Knox and Miriam Burt
17:15 SummitClose
Wednesday
15JUNE2016
Visit gartnerevents.com/euiom or call +44 20 8879 2430 for updates and to register!
When attending this event, please refer to the agenda handout provided or the Gartner Events mobile app for the most up to date session and location information.
#GartnerIOM
Agenda as of 25 May 2016 and subject to change
Agenda Tracks
A. Emerging Trends in IT Operations Examine emerging trends in I&O and strategies for incorporating them into future plans.
B. DevOps: From Hype to Reality Learn what DevOps really means, how to get started, how it can add value in your organization, and find out whether agility and DevOps are delivering on its promises.
C. Infrastructure Innovation Understand how to adopt more appropriate governance and planning mechanisms, create capabilities and a culture that allows you to experiment more, and fail fast, while minimizing risk.
D. Building Bimodal IT Operations Learn how to adapt to create capabilities and a culture that allows you to experiment more, and fail fast, while minimizing risk.
E. ITSM Leap: The Road to Higher Maturity This track is targeted at IT leaders who want their teams to be flexible and responsive to business needs and pressures, while improving people, process and technology.
Agenda Key
Each Gartner session has been identified with icons to help you locate the sessions that give you the most value.
MATuRITy LEVEL
Foundational:Offers the necessary understanding and first steps to those in the early stages of initiatives
Advanced:Uses complex concepts requiring foundational knowledge and prior experience to take initiatives to the next level
FOCuS
Tactical: Provides tactical information that can be used straightaway, with a focus on how-to’s, do’s and don’ts and best practices
Strategic: Focuses on the strategic insight supporting the development and implementation of an action plan
PERSPECTIVE
Business:Targets business leaders or IT professionals who need to understand the challenges and opportunities from a business, organizational or cultural perspective
Technology: Aids IT professionals who need to understand the challenges and opportunities from a technology perspective
Virtual TracksF. Supportingthedigitalbusiness
G. I&OLeadership
H. Cost
08:30–20:00 RegistrationandInformation
08:45–09:15 Tutorial:OrganizationsCanBenefitFromITILandDevOps Ian Head H Tutorial:DecodingtheI&OAutomationMarketLandscape—WhatDoYouNeedandWheretoStart? Vivek Bhalla
09:30–10:45 Summit Opening and Welcome Presentation: IT Operations in 2020: Ideal or Irrelevant Milind Govekar and Biswajeet Mahapatra G
10:45–11:15 RefreshmentBreakinSolutionShowcase
TRACKS A. Emerging Trends in IT Operations B. DevOps: From Hype to Reality C. Infrastructure Innovation D. Building Bimodal IT Operations E. ITSM Leap: The Road to Higher Maturity
Workshops Analyst-User Roundtables
11:15–12:00 OutoftheDarkAges:NewWaystoMobilizeLegacyApps Joachim Herschmann F H
ScalingDevOpsInitiativesGeorge Spafford
TheImpactofNewTechnologyTrendsonERPInfrastructure Phil Dawson
PerformanI&OSkillsGapAnalysistoSupportaBimodalandDigitalBusinessFuture Ed Holub G
Re-thinkingAPMinaDigitalBusinessEra Will Cappelli F
11:00 – 12:30 Workshop:FocusonTheseSixKeyFinancialMetricstoHelpDetermineVendorViability Kevin Knox H
11:00 – 12:00 Roundtable:HowBesttoConsolidateandMigrateDataCentersandI&O Tiny Haynes
12:00–13:15 LunchintheSolutionShowcase 12:10 – 12:30 MagicQuadrant:ITSSM Chris Matchett 13:00 – 14:00 Roundtable:ExperiencesfromMobilizingLegacyApplicationsJoachim Herschmann F
13:15–14:00 ForgingaNewApplications/OperationsPartnershipEd Holub
SevenStepstoStartYourDevOpsInitiative Ian Head H
ModernizingBackupandDRStrategyinanEraofCloudandBigData Robert Rhame
LearningFromtheMastersinPrivateandHybridCloudComputingBiswajeet Mahapatra H
BusinessValueDashboards—YourPathwaytoBusinessImpactAlignment Pankaj Prasad H
13:15 – 14:45 Workshop:LeveragingGartner’sI&OMaturityModeltoDriveImprovements Ed Holub H
14:15–14:45 SolutionProviderSessions
14:45–15:15 RefreshmentBreakinSolutionShowcase 14:50 – 15:10 MagicQuadrant:CloudEnabledManagedHostingEurope Tiny Haynes15:00 – 16:00Roundtable:DevOpsTooling—LessonsLearned Ian Head
15:15–15:45 CaseStudy:I&OAgility:HowJohnLewisSurvivedBackFridaySimon Skelton, Application Operations Manager, John Lewis IT
CaseStudy:Pernod-Ricard:ContinuousImprovement:AreCloudServicesProvidingNewFeaturesandChangestooFast? Antonio Eguizabal, CTO Europe & Africa, Pernod Ricard
CaseStudy:Trainline:HowtoModernizeApplicationsandCreateaData-DrivenCultureinaContinuousDeliveryEnvironmentMark Holt, CTO, Trainline
15:15 – 16:45 Workshop:BVD/BuildI&OMetricsthatMatter,CommunicateValuetotheBusinessKevin Knox
16:00–16:45 HowandWhenWillMicrosoftReplaceYourPhoneSystemSteve Blood H
EnergizingReleaseManagementwithAutomation:TheHeartbeatofDevOps George Spafford H
TheDarkSideofPaymentCardSecurity Jonathan Care F
TheImpactofIoTforITOperationsandYourBimodalStrategyMilind Govekar F G
RenovateYourCMDBtoImproveBusinessOutcomes Chris Matchett
17:00–17:45 Guest Keynote: Balancing Control and Agility: The Journey Across The High Wire Philippe Petit, French Renaissance man and world famous high-wire artist
17:45–20:00 NetworkingReceptionintheSolutionShowcase
07:30–17:15 RegistrationandInformation
08:30–09:30 Gartner Keynote: Industries Will Become Fluid in the Era of Digital Business Miriam Burt G
09:30–10:15 Guest Keynote: Absolute Power, Absolute Responsibility — The True Force of the Digital Revolution Andreas Ekström, Journalist, Author and Digital Futurist G
10:15–10:45 RefreshmentBreakinSolutionShowcase
10:45–11:15 SolutionProviderSessions 10:45 – 12:15 Workshop:ManagingthePCIDSSAssessmentJonathan Care 11:30–12:15 ApplyingAssetManagement
DisciplinetoCloud,VirtualandMobileAssets Will Cappelli H
ITOperationsCostOptimization:JourneyNeverEndsBiswajeet Mahapatra
HowToMakePublicCloudSecurityaReality David Groombridge
BuildingaVirtual,AgileInfrastructurePhil Dawson H
CanImmatureI&OReallyRuntheBusiness? Kevin Knox H
11:30 – 12:30 Roundtable:WhyAren'tyouEntirelyintheCloudAlready? Tiny Haynes
12:15–13:15 LunchintheSolutionShowcase 12:20 – 12:40 MagicQuadrant:NPMD Vivek Bhalla 13:00 – 14:00 Roundtable:TheFutureStateofStorage2017Robert Rhame
13:15–13:45 TothePoint:ClosingtheInnovationGapwithMajorVendors David Groombridge
TothePoint:TheFutureofEndpointManagement Terrence Cosgrove
TothePoint:HowtoBuildStrongerSLAswithaCloudCommunicationsServicesFramework Steve Blood
TothePoint:OrganizingYourI&OTeamtoSupportBimodalITCapabilities Ed Holub G
TothePoint:StopChasingthePurpleUnicornofServiceSupportBenchmarks Chris Matchett
13:15 – 14:45 Workshop:UsingtheStrategicTechnologyMaptoPriortizeInvestmentsinIoTMiriam Burt
14:00–14:30 SolutionProviderSessions
14:45–15:15 CaseStudy:Enablinga24/7Real-TimeITIncidentResponseatCBRFashionGroup Gerrit Grote, IT Infrastructure Administrator, CBR Fashion Operations GmbH
CaseStudy:HowBombardierTransitionedtoaSelectiveSourcingStrategyofitsITInfrastructureandReducedOperationalCostThomas Leidenbach, Head of Information Services, Bombardier
CaseStudy:UsingTechnologytoDriveInnovationtoWinCustomerLoyaltyandRetentionShay Guttman, CIO, O.P.S.I (International Handling) Ltd
15:00 – 16:30 ContractNegotiationClinic:InfrastructureOutsourcingandCloudIaaS David Groombridge
14:30 – 15:30 Roundtable:ExperiencesFromPuttingaMobilityCenterofExcellenceinPlaceJoachim Herschmann
15:15–15:45 RefreshmentBreakinSolutionShowcase
15:45–16:30 ToPacketorNottoPacket:AnEvolutionofNetworkMonitoringStrategies Vivek Bhalla
AchieveDevOpsSuccessbyCombiningIaaSandPaasforContinuousDelivery Milind Govekar H
InfrastructureAgilityScenarioPhil Dawson F
AssetManagementinaBimodalWorld Will Cappelli
GartnerITMonitoringScenarioPankaj Prasad
15:45 – 16:45 Roundtable:WhataretheChallengesandOpportunitiesSurroundingDevOpsAdoption? George Spafford
16:45–17:15 TothePoint:IdentityProofingforSecurePayment Jonathan Care
TothePoint:HowCanITChangeManagementCopeWiththeVelocityofDevOpsChanges?George Spafford
TothePoint:FutureofInfrastructureMonitoring Pankaj Prasad
TothePoint:ContinuousConfigurationandComplianceinaBimodalWorld Terrence Cosgrove H
TothePoint:DiversityintheI&OOrganization Kevin Knox and Miriam Burt
17:15 SummitClose
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