getting knowledge into action

Getting Knowledge into Action for Health and Social Care in Scotland

Dr Ann Wales Programme Director, Knowledge Management Ann.wales@nes.scot.nhs.uk

Annette ThainManager, Knowledge Based Practice Team annette.thain@nes.scot.nhs.uk

Janet McDonaldKnowledge Manager janet.mcdonald@nes.scot.nhs.uk

Overview

1. National Knowledge Strategy for Health and Social Care.

2. Implementation through Collaborative Networks• Service delivery• Roles and skills• Working examples

3. Discussion - opportunities to get involved.

Policy Context

Knowledge Strategy: Vision

Findfind,

Knowledge into Action:

“A national network, combining learning technology, content and people will provide a portfolio of knowledge services to help people in health and social care to find, share and apply knowledge. This will help to deliver new models of care and improve outcomes for individuals and communities. “

Public Library Strategy

Strategic Aim 4: “Public libraries in Scotland contribute to social wellbeing, tackling social isolation, inequality, disadvantage, fractured communities and ill health.”

Why a Network Approach ?

Local Authorities

CPPs

Health and Social Care Partnerships

NHSS

Special Boards

Territorial Boards

3rd Sector Independent Sector

Education

Library and Knowledge Landscape

Local Authorities

Library ServiceHealth Promotion ServicePatient Information Service Practice EducatorsLearning & Org Devt. etc

3rd Sector Independent Sector

NHSS

Public libraries

Data and Intelligence analystsCommunity Learning

Learning & Org Devt

Information OfficersPractice Educators

Learning and Org Devt

Health and Wellbeing

Knowledge brokers

Knowledge Services

Strategic shift in approachAd hoc collaboration– multiple short-term small projects and initiatives.

Effective transformation– coherent system-wide approach - consistent focus on contributing to health outcomes- collaboration and scale for resilience and

sustainability.

K2A Process & Activities

Digital Knowledge Platform – The

Knowledge Network

Knowledge Broker Network

Knowledge Needs Analysis

Literature searchingCapturing

evidence from practice and experience

Communities of PracticeEducational Detailing

Social networks

Presenting knowledge in usable

formats: Toolkits, Checklists,

Infographics

Assess impact on practice and outcomes

The Knowledge Network

Equitable access to knowledge for health and social care

Communities and Networks

Mobile apps

Knowledge into Action (K2A) Network

Knowledge brokers delivering services collectively:

1. Coordinated national evidence search and summary service for health and social care.

2. National Digital Library Platform (Alma/Primo) – collective national workflow for print and electronic resource management.

3. Combined national effort to provide K2A support for health and social care integration, patient safety, person-centred care.

K2A Network in Action

Improving Health Literacy

in Scotland

Scottish Govt: Does health literacy affect health outcomes? Research and

practice evidence sourced

by: 2 NHS Boards1 University

1 Voluntary agency

Health Literacy Knowledge Portal – open to all sectors

Health Literacy Supporters Community:

NHS staffPublic Library staff

Academics

K2A Impact Evaluation Framework

Knowledge into Action Network:

Roles and Capabilities Annette Thain

Why a network?

Members

Learning and

development leads

Information Officers

Public librarians

Education facilitator

s

Practice educators

Researchers

Knowledge

managers

NHS librarians

Capability Framework 1: Build capability and capacity.

2: Working as a network 3: Finding evidence from published and experiential sources4: Creates knowledge in actionable formats to support decision making5: Support knowledge exchange and dissemination

Mapping

Knowledge broker skill development

ModulesMix of eLearning,

reading, discussionDelivered over 2

monthsAbout 2 hours a

weekGroup workShare a piece of

work or reflection

Face to face eventsWebEx meetingsExpert in the room

WebinarsDemos of specific

toolsExplore buddy

optionsModules

Skill development

You are all welcome to join the

K2A Network!Join the mailing list -contact knowledge@nes.scot.nhs.uk

Join People Connect www.peopleconnect.scot.nhs.uk

Knowledge into Action for Self Directed Support

Janet McDonald

1. My role as a knowledge broker for the SDS programme

2. Self-directed support – What is it?3. Knowledge into Action Tools to

support SDS.

Some ways SDS can be used:

SDS Knowledge into Action Tools - some of our current projects:

1. Self-directed Support Portal2. SDS information leaflet for health care

staff3. A Basic SDS E-learning Resource 4. SDS and Mental Health – “My Support”

Tool

Self-directed Support Portal

www.ssks.org.uk/selfdirectedsupport

www.ssks.org.uk/selfdirectedsupport

SDS Information Leaflet for Health Care Staff

A need for information which would help raise awareness of SDS amongst health care staff

Developed in collaboration with NHS Lead for SDS in East Renfrewshire HSCP

Knowledge spread to Practice Nurses - NHS Greater Glasgow and Clyde:

• Royal Alexandra Hospital, Paisley• Inverclyde Royal Hospital, Greenock• Vale of Leven Hospital, West Dunbartonshire

Basic SDS E-Learning Resource for Dumfries & Galloway Council

The need for a tool which can explain SDS and how to access it for members of the public AND health and social care staff.

The challenge – to be simple but informative!

SDS and Mental Health“My Support” Tool

The Challenge: Low take-up of SDS amongst those with mental health issues. Some individuals see managing their own budget as anxiety provoking.

How do I feel today?

And Finally.......1. How could your library service support

SDS?

2. How could your service benefit from the Knowledge into Action Network?

3. Can you use the tools and methods shared today?

Get involved

Getting Knowledge into Action for Health and Social Care in Scotland

Dr Ann Wales Programme Director, Knowledge Management Ann.wales@nes.scot.nhs.uk

Annette ThainManager, Knowledge Based Practice Team annette.thain@nes.scot.nhs.uk

Janet McDonaldKnowledge Manager janet.mcdonald@nes.scot.nhs.uk