giving and receiving feedback - decisionwise
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815 West 450 South Springville, UT 84663 USA // +1.801.515.6500 // decision-wise.com
Giving and Receiving FeedbackDarrell Harmon, MOB • Senior Leadership Consultant • Executive Coach
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DecisionWise Webcast: Giving and Receiving Feedback
DecisionWise Leadership Development Programs
Transformational training programs
LAP
Management Excellence
LEAD
Leadership Excellence, Alignment, and Development (LEAD)This program is designed for executive and senior-level leaders as well as high-potential leaders in the organization. Participants learn how to lead strategically across functions and to understand their leadership style.
Leadership Acceleration Program (LAP)This program is designed for mid-level managers and high-potential supervisors. Participants learn how to work effectively as both a manager and a leader and increase basic leadership skills.
Management ExcellenceThis program is designed for all managers and supervisors. Participants learn the basic principles of effective management and how to deliver results through their teams.
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DecisionWise Webcast: Giving and Receiving Feedback
Giving feedback: what’s the point?
And would some Power the small gift give us:
to see ourselves as others see us!
It would from many a blunder free us,
and foolish notion.
What airs of dress and gait would leave us,
and even devotion!
Robert Burns, “To a Louse”
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DecisionWise Webcast: Giving and Receiving Feedback
Which would you prefer?
a. Tell your boss that she needs to be less of a micromanager.
b. Tell a coworker that others think his jokes are moronic and otherwise offensive.
c. Tell your BFF at work that s/he has a “noticeable aroma.”
d. Get a root canal.
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DecisionWise Webcast: Giving and Receiving Feedback
Why is giving feedback so hard?
We go negative (e.g., Fundamental Attribution Error)
We think in binary terms (good/bad, right/wrong).
Bias increases when we’re under pressure.
We start with conclusions when giving feedback. This creates a competitive loop.
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DecisionWise Webcast: Giving and Receiving Feedback
Roles and responsibilities
Role of Giver
Role of Receiver
Motivate + Guide
Learn + Improve
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DecisionWise Webcast: Giving and Receiving Feedback
SARAH: the journey to hope
Energy
What? Did I hear
you right?
Are you kidding?
I don’t think so!
Stunned silence
Non-responsive
What do I need to
consider?
What can I do? What
might be possible?
Who might be able
and willing to help?
I get it—but I don’t
buy it. It’s a mistake.
This doesn’t apply
to me.
What’s the point of
trying?
No way! Obviously
others don’t get
what I do.
I just can’t talk
about this now.
Hope
Hey, this might
actually work out.
I can see how this
could lead to
something good.
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DecisionWise Webcast: Giving and Receiving Feedback
Giving feedback: best practices
Give the
context
Express
good
intentions
Share your
perspective
Ask for their
perspective
Decide
what to
do
Follow up
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DecisionWise Webcast: Giving and Receiving Feedback
Giving positive feedback (the easy stuff)
Specific: exactly what they did
Positive: keep it all good
Impact: what happened because of it
Current: soon after the event
Effort: reinforce good behaviors
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DecisionWise Webcast: Giving and Receiving Feedback
Giving redirecting feedback (the hard stuff)
“He has a right to criticize who has a heart to help.”
Ask yourself:
“What would make me do that?”
“How does the behavior harm the other person?”
“How will my feedback help?”
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DecisionWise Webcast: Giving and Receiving Feedback
Got a tough message?
Go ahead, SAY IT:
Start objectively—just the facts.
Add Your perspective.
Invite other facts and perspective.
Together decide what to do.
815 West 450 South Springville, UT 84663 USA // +1.801.515.6500 // decision-wise.com
Receiving Feedback
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DecisionWise Webcast: Giving and Receiving Feedback
Barriers to receiving feedback
Self-deception
Self-awareness
Ego Defensives
Naïve Realism: We think we see the world directly, as it really is. We also think that what we see is what everyone else sees.
Self-serving bias: Tendency to put our own spin on our success, and explain away or justify our failures.
Negativity Bias: The tendency to focus all attention on negative feedback.
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DecisionWise Webcast: Giving and Receiving Feedback
How to receive feedback: best practices
Adopt an attitude of curiosity
Ask only clarifying questions
Summarize what you heard
Commit to consider feedback
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DecisionWise Webcast: Giving and Receiving Feedback
Tools to accept feedback
“Tell me more. Help me understand what you mean by ….”
“Can you give an example so I can picture what you are referring to?”
“Do you have any additional thoughts on …?”
“What do you think I could do to …?”
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DecisionWise Webcast: Giving and Receiving Feedback
That’s it!
asd
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DecisionWise Webcast: Giving and Receiving Feedback
DecisionWise Leadership Development Programs
Transformational training programs
Leadership Excellence, Alignment, and Development (LEAD)This program is designed for executive and senior-level leaders as well as high-potential leaders in the organization. Participants learn how to lead strategically across functions and to understand their leadership style.
Leadership Acceleration Program (LAP)This program is designed for mid-level managers and high-potential supervisors. Participants learn how to work effectively as both a manager and a leader and increase basic leadership skills.
Management ExcellenceThis program is designed for all managers and supervisors. Participants learn the basic principles of effective management and how to deliver results through their teams.
LAP
Management Excellence
LEAD
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