government digital service's launch 8.12.11

Welcome to the GDS launch

#GDSlaunch 8 December 2011

Ryan Battles

2004 – find a friend – a year of innovation

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2004 – NASA’s postcard from Mars – a year of exploration

2004 – a year of orange!

2004 – the launch of Directgov,putting public services in one place

Directgov – what have been the drivers?

Collaboration

Convergence

Communication

Customer focusprioritising needs of the citizen, making it simpler and easier to access information

joining up departments to focus on the needs of the citizen

converging 95% of citizen content from hundreds of govt websites onto Directgov

sharing best practices across govt, raising awareness via strategic partners & developing new comms channels as adopted by customers e.g. twitter and rapid rise of mobile

Directgov – today

May 2004419,000

Monthly visits

Oct 201131m

1.7m

Trust

Mar 201177%

Satisfaction

Mar 201172%

Key measures: Traffic, Trust and Satisfaction - strong but always room for improvement. How are we doing that....

Directgov – we will continue to listen

Photo used with permission fromwww.museumwaalsdorp.nl

...By listening better. Opened up more channels for customer feedback like Twitter, Facebook and Comment on This Article where we are receiving appx 40,000 comments per month. Sharing this with Beta to build an even better website.

Tom Loosemore

gov.uk beta – today: 100s of sites, 100s of designs, 100s of platforms

gov.uk needs a tidy up & refresh. Hence beta, to follow alpha.gov.uk

gov.uk beta – smaller, simpler, cheaper, better

gov.uk beta – deliverable #1: beta test of a ‘citizen facing’ siteNOT

FINAL

DESIGN

gov.uk beta – expect: simpler contentNOT

FINAL

DESIGN

gov.uk beta – expect: simple tools to reduce complexityNOT

FINAL

DESIGN

gov.uk beta – expect: everything easy to findNOT

FINAL

DESIGN

gov.uk beta – expect: task focused transactionsNOT

FINAL

DESIGN

gov.uk beta – expect: working closely with departmentsNOT

FINAL

DESIGN

gov.uk beta – deliverable #2: Global Experience Language

Neil Williams

CORPORATE PLATFORM

gov.uk beta – deliverable #3

c.15 million people interested in the work and workings of Government.

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gov.uk beta – deliverable #3

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Of the 100s of sites scattered across separate .gov.uk domains, the lion's share are about government organisations; explaining who they are and what they do.

They’re visited by millions of people per month interested in thousands of subjects where govt has an active role

But we’re making those people work hard: to know which bit of gov does what; to know how that website works; then find the content (if it’s there!) and decipher the meaning (if they can!)

gov.uk beta – expect: first unified view of Government

Those are the problems we’re trying to solve with a single publishing platform for government organisations

We’re testing with a handful of departments in beta the pooling together of content (speeches, news, publications, policy info) to create the first ever unified view of govt activity

In govt context, that's a radical move. But ours is not a unique problem – the BBC have just done the same.

NOT

FINAL

DESIGN

gov.uk beta – expect: structured definitions of policy

We’re going further, imposing structure and rigour to how we explain government policy, in consistent formats, more clearly than before

And by doing that, we’re turning content into data that other people can re-use

NOT

FINAL

DESIGN

gov.uk beta – expect: intuitive new publishing tool

To make all this possible we’re building custom software that meets the specific needs of publishers in government.

This will help them publish more efficiently, more consistently than ever before.

NOT

FINAL

DESIGN

gov.uk beta – “Remember when we had all those separate websites?”

It’s worth acknowledging that it’s a tough road ahead. It’s scary for any organisation to give up its website.

But by building something that is easier for end users to use and for publishers to maintain, we will look back and ask: why did we have all those separate websites?

What was that all about?!

Chris Chant

GDS IT – the problem

IT not fit for new purpose

Too expensive

Limited device access

Environmentally unfriendly

GDS IT – meeting user needs

Use anywhere

Ability to quickly change software

Multi-OS and open source

Reliable kit

Low cost

Sufficient security

GDS IT – major steps

Got internal CO agreement

Greatest elapsed time and effort was internal CO approval and procurement

Used in-house and SME support to build

Aggressive timetable challenged suppliers

GDS IT – the solution

Apple laptops

Google Apps for IL0

Libre office open source for IL2

Fully wireless

No fixed telephony

Approach and use shared machines for IL3

Large Internet pipes

GDS IT – the outcome

Fewer machines means greater performance

Costs 18% of original solution – 82% saving!

“Martini IT” – any time, any place, anywhere

Mobile IT key part of building move

Happy smiley people!

GDS IT – user verdict

“At last, we’ve got the IT system we need!”

Izabella Podralska

“The efficiency of you guys is scary! I got set up yesterday in about twenty minutes - computer says YES! (for a change)”Emer Coleman

“Please don't make me go back to the old system!”

Lucie Glenday

“It's far more flexible, lets us be much more creative”

Ryan Battles

Peter Herlihy

e-petitions

e-petitions – the first GDS product

Public domain photoby U.S. Navy

e-petitions is the first product delivered by Government Digital Service during the summer of this year.

Delivered using a mix of GDS expertise and suppliers from the SME marketplace.

Delivered in just 6 weeks including procurement.

Cheap.

e-petitions – the first 100 days

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We had immense load immediately following launch - somewhat inconveniently at the time of the Riots, swamped us, which we quickly fixed

Continued with agility reacting to user feedback to make incremental enhancements

A product is never really delivered, it is just released and continually evolves

e-petitions – in numbers

25,0003 million6

Since we have launched, we have had over 25,000 petitions, 3 million signatures, and of these 6 have passed the magic 100,000 threshold for a petition become eligible for a debate.

Importantly the government has acted on these petitions that have reached the threshold – inspiring confidence.

e-petitions – is the product effective?

Widespread media coverage... especially through social media, where mechanisms we have included for twitter and facebook allow people to garner support from likeminded people very easily.

The most popular petitions have reached their 100k target inside 4 or 5 days.

From the citizen view - hugely effective.

e-petitions – one final thought

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Every minute of every hour of every day, 18 people sign an e-petition...

It costs us less than 1p per transaction!

Allon Lister

Office of thePublic Guardian

Office of the Public Guardian

Processes and registers Lasting Powers of Attorney (LPAs).

Supervises Deputies appointed by the Court of Protection.

Maintains registers of LPAs and Deputyships.

Investigates allegations or concerns made against Deputies and Attorneys.

Office of the Public Guardian – to reduce and remove

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Complex paper forms attempt to be everything for everyone in every context.

Perceived complexity encourages often unnecessary legal consultation (89% of cases are straightforward).

The business relies entirely on paper documentation.

Office of the Public Guardian – to enable

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A flexible and scalable digital business model

A business model that shifts focus from internal process to user needs in line with the Ministry of Justice’s Transforming Justice agenda

Control of the digital service without restrictive & costly service contracts

Staff to support customers who need the most help - Assisted Digital

Substantial growth in the numbers of LPAs registered

Reduction in the number of cases requiring Court of Protection intervention

Office of the Public Guardian – right now

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Learning the OPG business - staff workshops and interviews

Understanding the impacts on customers caused by current policy, processes and communication methods

Designing detailed end-user research for January 2012

Identifying early deliverables, eg a digital LPA application and payment process

Planning the phased delivery of the digital service during 2012

Office of the Public Guardian – to deliver

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An outstanding service with digital by default as the natural user preference.User-originated, 100% correct, digital applications for all new customers and fast migration to digital for existing clients.Safe, simple, quick, and compliant processing of sensitive, personal dataIntegrated with back-office systems that simplify internal processes.

Phased delivery that rapidly introduces public-facing digital services and accelerates business process changeA a major change in public service provision that increases the responsibility and power of the citizen

Alice Newton

Tech City

Tech City is a cluster of digital, tech and creative companies in East London. To celebrate a year of government support for Tech City, David Cameron visited the area on the 10th of November.

Tech City – how to convey this information?

Normally a policy paper is produced for these events, but it was more appropriate in this case to develop an app for investors, talent, and local companies. With colleagues at Number 10 and a Tech City SME, Mobile Roadie, the app was developed.

Tech City – the launch

The app outlines gov policy to support innovation and technology over the last year, as well as upcoming changes. It also shows Tech City events, and what people are seeing about Tech City. As an app rather than a static document, new information can be added to the app as events are planned and policy changes happen.

Tech City – the map

It includes a map, developed by Charles Armstrong, which plots the companies in Tech City and measures the web of interaction between them by analysing the social media streams.

Tech City – augmented reality

It also includes Augmented Reality. For the November 10th launch we worked with Aurasma to animate some of the business cards live and give a surprise greeting to the Prime Minister, triggered by the Trampery logo. Going forward Tech City will be using augmented reality to showcase a guided tour / visitor experience using geolocated data.

http://digital.cabinetoffice.gov.uk