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Cambridge
Avenue
Medical
Centre
GP PATIENT SURVEY
2011
Many thanks to the
Patient-Participation Group
Staff of Cambridge Avenue Medical Centre
For the design and completion of this
survey to help inform us of our perceived
performance by our Patients.
This will provide invaluable information to
help us continue to improve services.
A total of 265 questionnaires were completed
and 6625 questions answered by patients at
Cambridge Avenue and Messingham Medical
Centres
Conducted by
Mrs Jenny
Lynaugh
On behal f o f
PPG and CAMC
October
2011
PATIENT
SURVEY
PATIENT SURVEY
PRACTICE DEMOGRAPHICS
age: sex distribution for whole practice
age:sex distribution for survey respondents
PRACTICE V SURVEY
0
10
20
30
40
50
60
70
80
90
100
total <16 16-39 40-75 >75
females
males
%
N= 265
Luck or Hard Work?
LUCK OR HARD WORK?
Q1: ARE YOU SATISFIED WITH THE
PRACTICE?
YES
Q2: GETTING THROUGH ON THE PHONE
Q3: PHONE ACCESS TO DR OR NURSE
Q4: ARE YOU AWARE THAT PRACTICE HAS A
WEBSITE?
YES
Q5: DO YOU KNOW YOU CAN BOOK
APPOINTMENTS ON=-LINE?
YES
Q6: DO YOU KNOW YOU CAN REQUEST
REPEAT PRESCRIPTIONS ON-LINE?
NO
Q7: WHEN YOU BOOKED (ON-LINE,PHONE,OTHER)
DID YOU SEE THE DOCTOR
Q8: THINKING ABOUT THE SAME APPOINTMENT, WERE YOU
ABLE TO SEE THE DOCTOR WHEN YOU WANTED?
There was a poor response to
this important question with
low response rate and a
persistent failure to use the
grid to respond.
No results are available
Q9: DID YOU KNOW THAT YOU CAN BOOK A TELEPHONE
CONSULTATION WITH THE GP OF YOUR CHOICE?
YES
Q10: have you ever had a
telephone consultation?
Q11: if yes,
did you find this helpful?
TELEPHONE CONSULTATIONS
YES
Q12A: HOW HELPFUL DO YOU FIND THE RECEPTIONISTS?
Q12B: HOW SATISFIED ARE YOU WITH THE OPENING HOURS?
VERY
Q13: ARE YOU AWARE THAT THE SURGERY PROVIDES
CHRONIC ILLNESS CLINICS?
YES
Q14 minor illness clinics Q15 healthcare assistant
clinics
ARE YOU AWARE THAT THE SURGERY PROVIDES?
YES
YES
Q16: travel clinic Q17: family planning
clinics
ARE YOU AWARE THAT THE SURGERY PROVIDES?
YES YES
Q18: DO YOU FEEL THAT THE SURGERY COVERS THE WHOLE
RANGE OF SERVICES THAT YOU REQUIRE?
YES
1%
4%
34%
61%
n = 265
poor fair good excellent
GOOD
FAIR POOR
Q19: MY OVERALL SATISFACTION WITH THE QUALIT Y OF
MEDICAL CARE FROM THE DOCTORS/NURSES IS. .
EXCELLENT
Q20: MISSED APPOINTMENTS, CAN YOU EASILY CONTACT THE
PRACTICE WHEN YOU WISH TO CANCEL AN APPOINTMENT?
ALWAYS
Q21: OVERALL, HOW WOULD YOU RATE THE CLEANLINESS OF
THE SURGERY?
VERY
Q22: HOW EASY DO YOU FIND GETTING INTO THE BUILDING
AT THE SURGERY?
Q23: You may park in
Chancel car park?
Q24: the pharmacy can
deliver medicines?
ARE YOU AWARE THAT
YES
NO NO
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