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Coping with Organizational Life
Chapter 5
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-1
Learning Objectives
1. Distinguish between emotions and moods.
2. Describe how emotions and mood influence behavior in organizations.
3. Describe ways that people manage their emotions in organizations.
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-2
Learning Objectives
4. Identify the major causes and consequences of stress.
5. Describe the adverse effects of organizational stress.
6. Identify various ways of reducing stress in the workplace.
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-3
Emotions
Have an object
Spread is contagious
Universal expression
Culturally based display rules
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-4
Major Emotions and Subcategories
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-5
Emotion Sources
Self-conscious emotions• Shame •
Embarrassment• Guilt • Pride
Social emotions• Pity • Envy• Jealousy • Scorn
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-6
Circumplex Model of Affect
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-7
Moods
Definition
States
Traits
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Happier People Success
Job performance•Better jobs •Perform jobs more successfully•Less likely to resign
Income
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Happier Workers More Successful
DistractionMemoryDecision qualityEvaluationCooperation
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Affective Events Theory
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-11
Managing Emotions in Organizations
Job satisfactionEmotional dissonanceEmotional labor
•Anger managementOrganizational compassion
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Organizational Stress
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-13
Occupational Demands Making decisions Performing boring, repetitive tasks Repeatedly exchanging information
with others Working in unpleasant physical
conditions Performing unstructured vs.
structured tasks
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-14
Work vs. Nonwork Conflict Role
• Conflict• Role juggling• Role ambiguity
Sexual harassment Information
• Overload• Underload• Information anxiety
Responsibility for others
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Stress’ Negative Effects
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Stress’ Negative Effects
Task performance
Desk rage
Health•Metabolic syndrome
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Stress’ Health-related Effects
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Burnout
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Organizations Manage Stress
Employee assistance program
Stress management programs
Wellness programs•Presentism
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-20
Managing Stress
Manage time wisely
Seek social support
Eat healthier diet
Be physically fit
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-21
Managing Stress
Relax and meditate
Get a good night’s sleep
Avoid inappropriate self-talk
Take a time-out
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-22
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Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-23
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