guest survey systems medallia by michael allen
Post on 25-May-2015
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Hotel Guest Survery System by Medallia
TRANSCRIPT
If you were travelling a 1,000 mile journey through rough uncharted terrain would you try it without a map?
Now hotels have such a map for success
The Medallia Guest Feedback
+0.7
+2.1
+3.4
+2.6
+2.9
+1.2
+2.1
GOING FOR A 10ASK ME ABOUT IT
“When you get a Guest Survey we hope you’ll give us a 10”
Most travelers take the TripAdvisor Reviews with a grain of salt. Responding and showing concern of a hotelier helps “lift” the hotel’s professionalism and public image.
TripAdvisor and other Social Networking Sites are here to stay◦ FaceBook◦ YouTube◦ MySpace◦ Many others
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