habit #5 - seek 1st to understand

1 Diagnose before prescribe

WHAT’S INSIDE

2 4 autobiographical responses

3 4 levels of listening

4 The 5th level ~ emphatic listening

5 4 emphatic listening skills

Most people,

Even if they attempt tounderstand,

They do so only with the intent

1

Diagnose before prescribeIn order to influence, we have to be influenced.

When we visit an optometrist,

What Is thefirst Thing That

he will do?

In any field of thehuman endeavours,

To understand precedes action;

To understand precedes judgement.

Always Seek 1st

To Understand.

To understand Without prejudging,

To understand without agreeing or disagreeing,

To understand without taking any position.

Simply...

Just to understand,

To know where he or she is coming from.

24 auto-biographical responsesThe amateur salesman sells products while the professional sells solutions to needs & problems.

For most people,

Autobiographical responses are...

Things that theydo when they

These responses come naturally

to all of us.

our own Autobiographical

responses

Are the presumptions & assumptions that we make

Before we fully understand the communication.

Often, that Limits us from getting

to understand the autobiography of the other person.

We ought to learnTo be more aware

of these responses.

And we should alwayskeep our minds open

while we are listening.

3 4 levels oflisteningEveryone’s life is so unique but who’s going to listen to that uniqueness?

depends on which level of listening is being adopted.

4The 5th level ~Empathic listeningThe one who listens does the most work, not the one speaking.

When we listen empathically,

We don’t just “see” things in our own mind,

We understand Hisor her paradigms.

We understand how he or she feels.

Empathic listening is

listening with our

ears,

And listening with our hearts.

We listen for

We try to

is not that you have to agree with someone,

5

4 empathic listening skillsThe deepest need of human souls is to be understood.

Always listen with the pure desire to understand.

Genuinely seek the welfare of the individual,

let him or her get To the problem

and the solution

at his or her own pace and time.

Inspirations

ideas adapted from

Steven r. covey

Steve scott

Mark dorian

Brandnv inc