handling objection problems rami.k l.v
Post on 19-Aug-2015
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LAST Approach to handling complaints
LListen Attentively
AApologize & Empathize
SSolve the issue on hand (Solution provided)
TThank the Guest
Dealing with complaints
Stay positive
Respond quickly
Offer personalised service
Take ownership
without blaming others or
the organisati
on
Follow up
Different concept from LV believes better to exclude?…
Personal Attitude
Price
Other Contacts
Move away
Die 1%
3%
5%
Merchandise
9%
14%
68%
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