happy customers, happy you!schoolnutrition.org/uploadedfiles/2_meetings_and_events/presentati… ·...

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Happy Customers, Happy You!

Key Topic – 4130

USDA Professional Standards

Key Area 4100

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Why is Customer Service

Important?

• Participation

• Revenue

• Customer

satisfaction

• Staff morale

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Target Your Market

CUSTOMER

APPROVAL

KEY TO SUCCESS

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Customer Service Excellence

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

CUSTOMERS

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

WHAT ARE YOUR THOUGHTS?

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Complete the sentence…

It’s almost lunch

time…here comes the

___________!

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

CUSTOMER SERVICE

You never get a

SECOND Chance

to make a FIRST

impression!

Customers want…

Potential

Customers

Loyal

Customers

Sometimes

Customers

Does not

participate

Daily

Participant

Sometimes participates

Engage Youth!

Food Nutrition Services

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Enhancing

Customer Service

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

1. Greet Your Customers!

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

2. Say Please & Thank You

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

3. Get to KNOW your Customers

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

4. Ask for Feedback!

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

View Your Services…

…from the

eyes of

your

customers

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

If it’s to be, it’s up to ME!

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Thought for Every Day…

A customer is the most important visitor on

our premises, he is not dependent on us. We

are dependent on him.

He is not an interruption in our work. He is the

purpose of it.

He is not an outsider in our business. He is

part of it.

We are not doing him a favor by serving him.

He is doing us a favor by giving us an

opportunity to do so.

--Mahatma Gandhi

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Questions?

Thank you!

Looking for More Training?

Find our On-Demand trainings in The Alliance Training Center

by scanning the QR code below or by navigating to healthiergeneration.org/training _center/

Jill R. Turley, MS, RD/LD, SNS

National Nutrition Advisor

jill.turley@healthiergeneration.org

Carol Chong, MA, RD, LD/N

National Nutrition Advisor

carol.chong@healthiergeneration.org