harvey nash / kpmg cio survey 2016 – overview of key findings
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Harvey Nash/KPMG
CIO Survey 2016
June 2016
2
The largest IT leadership survey in the world
Almost
3,400respondents
18 yearsof history
From 82countries
With over
$200bnIT budget spend
This year with additionalInsight from MIT
Key findings
Here we provide a high level
overview of the key findings from this
year’s survey.
Come along to one of our CIO
events around the world to hear the
in-depth results and a panel debate
discussing the findings.
Register for an event, or
request the full report at:
www.hnkpmgciosurvey.com
Harvey Nash / KPMG CIO Survey 2016
6
IT budgets are
increasing for 45% of
CIOs, but investment is
shifting towards digital
and cloud-based
solutions.
IT budgets are increasing
43%
47%
42%
36%
25%28%
39%
43% 42%
46%44% 45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Source: Harvey Nash/KPMG CIO Survey 2016
IT leaders reporting budget increases in last 12 months
7
CIO priorities are changing
Traditional priorities are
declining in
importance.
The priorities that have
either grown or
become more
prominent in our
league table are all
outward facing:
— Better engagement
with customers
— Revenue growth
— Improving business
processes.
2016 2015 2014 2013Change since
2013
Increasing operational efficiencies 57% 61% 63% 68% -16%
Improving business processes 56% 58% 60% 60% -7%
Delivering consistent and stable IT performance to the business 51% 57% 59% 70% -27%
Saving costs 50% 54% 57% 71% -30%
Delivering business intelligence/analytics 44% 47% 41% 48% -8%
Enabling business change 44% 48% 51% 53% -17%
Developing innovative new products and services 41% 41% 41% 51% -20%
Cyber security 41% New in 2016
Driving revenue growth 40% 42% 45% 42% -5%
Better engagement with customers/prospects 38% 38% 36% 33% 15%
Managing operational risk and compliance 36% 39% 40% 41% -12%
Improving time to market 26% 30% 29% 31% -16%
Improving the success rate of projects 26% 29% 30% 36% -28%
Outperforming competitors with new business models 23% 24% 23% 26% -11%
Enabling mobile commerce 19% 22% 24% 33% -42%
Driving synergies from mergers & acquisitions 12% 15% 17% 17% -29%
Investing in social media platforms 7% 9% 10% N/A -30%
Reputation management via social media technology 7% 9% 8% 14% -50%
Achieving sustainable/green IT 7% 8% 9% 9% -22%
Source: Harvey Nash / KPMG CIO Survey 2016
What are the main issues your board is looking for IT to address?
CIO influence reaches new peak
34% Report to CEO(Jump of 10% from last year,
Highest in survey history)
67% Expect influence to
continue to grow
57% Sit on Exec Board(Highest in survey history)
What’s keeping CIOs awake at night?
#1 CYBER SECURITY
#2 SKILLS SHORTAGE
#3 PROJECT SUCCESS
#4 BEING AGILE, BEING DIGITAL
4 key challenges
The Creative CIO
New relationships
New priorities
New profile
We are seeing seismic changes in the
priorities and the profile of the CIO.
New technologies, new relationships
within the business and even new business
models are all requiring the CIO to shift
away from an ‘operational’ mind-set to a
‘creative’ mind-set.
The fourth Industrial Revolution is here. The CIO role needs to evolve to focus on collaboration, not control. The ‘Creative CIO’ will not only be a technology strategist but also a business strategist and innovator. He or she will be working to broaden relationships across the organisation and externally.
A fusion of technologies that is blurring the lines
between the physical, digital, and biological
spheres.
Note: (a) The Fourth Industrial Revolution
Source: Klaus Schwab, Founder and Executive Chairman,
World Economic Forum (2016)
In the past, the IT organization was like a water company; a natural monopoly strictly
plumbed into, and in control of, everything we did.
Today much of what IT does might be better described as a ‘watering hole’; a place
that attracts, unites and gives fuel to often quite disparate groups of people who are
there by choice, not compulsion.
Is it any wonder therefore that 84%
of CIOs are happy?
The future is exciting and the
opportunities for IT leaders are there
to be taken …
Come along to one of our CIO
events around the world, to
find out more.
Register for an event, or
request the full report at:
www.hnkpmgciosurvey.com
Lisa Heneghan
Global Head of CIO Advisory
KPMG in the UK
https://twitter.com/LHeneghanCIOA
Marc Snyder
Managing Director,
Head of CIO Advisory Centre of Excellence
KPMG in the US
https://twitter.com/snydermarc
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