hcnz and community

Pomare &Public Participation in

decision making

2 5

Outcomes

Frameworks & activities

Our culture: way of working Right values

Open, two-way communication

Purposeful, professional networking

Community & stakeholder contributions considered

Stakeholder Relationships’

Model

Community & Stakeholder Engagement Framework

Improved customer serviceBetter business resultsEasier to do businessImproved reputation

Improved & enduring decisions

What is Public Participation?

Any process that involves the public in problem solving or decision making

and uses public input to make decisions.

Yep, that’s right great decisions

Decisions people will

speak well of

or at least say fair enough, we were part of that

Engagement A step to a long term

relationship?

Engagement Maybe

Engagement

Consultation

Stakeholder

relationships

Public

participation

Community

consultation

Advisory

groups

MOU’s

Dialogue

Public

meetings

Crowdsourcing

Focus groups

Submissions

Etc, etc

It’s about making choices

With just the right amount of input from stakeholders & the

public

It’s about making decisions, getting on with the job

with more insight

It’s about more than talk It’s about getting more out of more

13

communications &

community engagement

14

How do you create a passion for your brand/product when inherently it is something people engage with a a fairly

transational level?

15

Help you users, clients, audience be really passionately involved with or expert at something that relates to, or ties

them to your brand, product or work

16

creating passionate clients/users...

17

“A person like me”

Edelman Trust Barometer

18

In practice...

19

Decision orientated

Values BasedGoal directed

… say in decisions that could affect their lives.

…the promise that the public'scontribution will influence the

decision.… promotes sustainable

decisions… seeks out and involve of

those potentially affected by or interested.

… seeks input from the public in designing how they

participate.… provides information needed to participate.

… communicates how the input affected the decision.

When Not to Involve the Public

• When you won’t/can’t considertheir opinion

• If you can only keep people informed, don’t promise more

Critical Steps

Get the decisions clear

27

Understand and learn from the community

Orbits ofparticipati

on

29

Determine level of participation

31

What are your engagement

goals?

32

Get clear about your plan and key steps