healthwatch annual report 2013/14 presentation

Annual Report 2013-14

Engaging with People

Over 100,000people have been reached

1,800people have spoken with us at community events

713 people have signed up to the mailing list

536people engaged with us through the Health

Champions and Sheffield Cubed member organisations 

Gathering Views

643 responses to our surveys on health and social care and the Adult Social Care Review

200people attended Healthwatch eventsand discussion forums

68Organisations have joined ourVirtual Advisory Network (VAN) 

Hidden Voices

Children & Young PeopleWorking with the Children & Young People’s Empowerment Project

ChilyPEPand the Children’s Involvement Team

BME CommunitiesWorking with the BME Network and attending community events

Older PeopleWorking with the Lunch Clubs and sheltered housing schemes

Disabled PeopleWorking in partnership with Disability Sheffield

Disadvantaged CommunitiesWorking with Sheffield Cubed and the Health Champions

Examples of our reach includes:

Information & Advice

554people have made an enquiry and been provided with information and/or advice

“Without this service we’d still be wondering where to go and what to

do.”

The information and advice service is provided by Sheffield Citizens Advice

and Law Centre.

Volunteering

61volunteers have been recruited and trained

Volunteer Roles include:

● Healthwatch Ambassadors● Readers Panel Members● Meeting Representatives● Enter & View Volunteers● Quality Accounts Volunteers● Healthwatch Board Members

Raising Awareness

10,545 leaflets distributed to GPs, dentists, community centres etc.

15,637 page views of the website

553 Followers on Twitter

Plus articles in community newsletters, local newspapers, interviews and campaigns on local radio stations and stalls at community event and festivals.

Influencing & Improving Services

Sheffield Health & Wellbeing Board● Active member & feeding in public views ● Contributed to the Joint Health and Wellbeing Strategy● Supporting activities related to Health Inequalities

Patient-led Assessments of the Care Environment

● 5 PLACE assessments completed

Quality Accounts● Providing public and patient responses to reports

Patient & Public Involvement (PPI)● Representatives on Child & Adolescent Mental Health Service (CAMHS) Working Group● Supporting the development of School of Dentistry’s self-help anxiety tool for young people  

Recommendations & Reports

CCG Group Select Committee Enquiry● Recommendations on whether it was in the patient’s interest to

share information about them with other medical professionals

Escalation of concerns to CQC● Concerns over a specialist care provider led to us

recommending further investigation to Healthwatch England and the CQC

Adult Social Care Review● Report based on public consultation including targeted questionnaires and discussion events● 6 core recommendations

Renal Patient Transport● Working with Healthwatch Derbyshire to examine patient

experience of renal transport and a report is being taken to their CCG.

Working with Sheffield Teaching Hospitals on Discharge Information ● redesign of patient information with a view to making a reduction in further hospital admissions

Making an Impact

New Healthwatch Board

● Recruitment, training and induction 

Emerging priorities for the next year including:

● HW England special enquiry

● Children and Young People

Next Steps

My voice counts!

We would like to invite you to join us for the launch of our Annual Report 2013/14.

Wednesday 16th July (2pm)

@ The Circle33 Rockingham LaneSheffieldS1 4FW

Annual Report Launch

To let us know your views on Health and Social Care services or join. Contact the Healthwatch team!

Tel: (0114) 253 6688 Text: 07415 249657 Email: info@healthwatch.co.uk

www.healthwatchsheffield.co.uk

Follow us on Twitter: @hwsheffield.co.ukLike us on Facebook: HealthwatchSheffield