hebam hesham cv 2016

Heba Tallah Hesham KamalVilla 119 – Nahda Sq, Sherouk City EgyptMobile: 002-01001649434heba.hesham1@hotmail.com

Summary:Experienced, strategic, proactive, HR professional with a comprehensive understanding of HRM, business, and operations.

Wide Experience in planning, organizing and developing the overall function of HR, Driving employee engagement and work-life balance initiatives, manage internal communication and build harmonious employee relations.

Driving the company strategy and business vision into HR strategies that will enable delivering employee engagement and strong business results.

Area of Expertise:

-Comp. & ben; Rewards Management - Talent Management, Rewards, Transfer & Retention

-Performance Management -HRIS implementation

-Training & Development -Employee Engagement

-Recruitment & selection -Job Evaluation

-Organization structure & levelling -Social Insurance & Labor Law

-Contracts / tenders -Audits, Document control & ISO certification

-Policies & Procedures formation -Budget preparation & Control

Experience

HR Business PartnerMaersk Egypt Cluster : Egypt and LebanonDecember 2009-Present

Fully in charge of the HR department in Egypt and Lebanon, handling 250 employees and crew members. Remotely reporting Cluster HR Manager in Turkey.

Talent Management In charge of the Talent pool and developing and retaining talentsComp. & Ben.; Rewards Management Salary reviews Studying benefits against the market through the annual survey (HAY or Mercer) Organization leveling and StructurePolicies and Guidelines: In charge of all company policies, procedure and guidelines. Maintaining and continuous

improvement and benchmarking against the market.Staff Entertainment & Employee Engagement Annual staff team buildings, CSRs, family events, seniority awards and recognitionHRIS: SAP System Super User for Egypt Cluster (Egypt, Lebanon, Libya& Syria). Was in charge of the full deployment of SAP and blueprinting in Egypt cluster and training of all

HR employees.HR Projects: - examples - Full Outsourcing and Streamlining HR operations, payroll and recruitment HR Dashboard Employee Handbook ( “HR & You” Website) Diversity and Inclusion Employee Engagement Survey Employee Value proposition Deployment of new “ Cultural Amplifiers” Administration Department Transformation & OutsourcingManage Service Provider Was fully in charge of the outsourcing project of HR Operations, payroll and recruitment to 3rd

party agents in Egypt and Lebanon Managing the service provided by the outsourcing company handling HR Operations, Payroll and

recruitment maintaining the needed level of service after the migration.Training and Development Overseeing personal development plans making sure all employees get the need

trainings/coaching. Evaluating training after it’s conducted. Quality and effectiveness (2-3 months after ) Development :Studying employees record , discussing suitable rotations/internal moves Performance Management: Oversee, support and report on the annual performance

management cycle Objective setting, periodic review & performance appraisal Study and retain key Talents in the organization through annual development

Adding to the above HR Activities, I have headed all the Administration department/ team for over a year from Jan 2014 until April 2015. Handling the below with 4 admin. Team

members, 10 office boys/runners & Drivers, 5 Branches (Cairo – Alexandria – Port Said, Suez & Beirut) and was in charge of the department outsourcing project.

Administration Responsibilities: Marketing, Branding & Company Events (Printing material, brochures, giveaways ... etc.) All Travel & Company Cars Company Lines and Mobile Sets Medical & Non-Life Insurance (Office, fire, cars … etc.) Pantry & Stationary Offices Well Being: Cleaning, Maintenance, Security…etc.

Trainings received Process Excellence Six Sigma Six Thinking Hats Leading Others Interviewing Skills Social Insurance & Labor Law Smart Worker 7 Habits – Franklyn CoveyInsurance coordinator (Senior)Allianz EgyptJune 2009-December 2009 Bancassurance department

o Same job description as below, with more target and more responsibilities regarding my team.

Insurance Specialist Allianz Egypt. 10th August 2008 – 31st May 2009 Bancassurance department

o Achieve sales targets set for the assigned branch through Motivating and coaching the bank’s account officers through establishing and maintaining a good working relationship in addition to individual sales effort

o Coordinate with the Operations Department to ensure issuance of the policy and claims settlement.

o After Sale: Handle all customer problems and complaints maximizing customer satisfaction.

TraineeCommercial International Bank (CIB), Shams BranchSummer 2006 & 2007 Customer Service department & Back officeEducationBachelor of Commerce : July 2008Ain Shams University, Cairo, EgyptEgyptian Language School, Secondary Education.

Personal Information Date of Birth: 8/1/1987 Nationality: Egyptian Marital Status: Married