helpful guides to supporting people remotely...for more information on leeds libraries 100% digital...

Helpfulguidestosupportingpeopleremotely:  

Guide1:HowtosetupaVirtualCo�eeMorning   ThroughconversationswithourpartnersacrosstheUK,it’sevidentthere’sa hugeappetiteforsupportingpeopleinthelocalcommunityremotely.We’veheard amazingstoriesabouthowsta�atcommunityorganisationsandlibrarieshave beenfindingwaystosubstitutetheface-to-facesupportthatisvaluedbyso manyofthepeopletheyregularlyhelp.   That’swhywe’reworkingwithvariouspartnerstocreateaseriesofeasy-to-follow guidesfordeliveringdigitalskillssupportremotely.Eachguidewillincludeabitof backgroundinformation,andafewsimplestepsyoucanfollowtogiveitatry.    

Thisguide,thefirstinaseries,comesfromRachelBenn,DigitalInclusionCoordinator atLeedsLibraries,whofoundawaytokeepamuch-lovedco�eemorninggoing 

online. 

Thecontext 

   TheDigitalHealthHubatCrossGatesandDistrictGoodNeighbours-inpartnership with100%DigitalLeeds-isusingdigitaltechnologytosupportmanyoftheirsocially isolatedmembersfollowingtheworryingnewsthatthecentrewouldbetemporarily closed.   Tohelp,theDigitalChampionshavereachedouttothosewithoutdevicesorWi-Fiand areusingatabletlendingschemetoequipthemwithiPads.Thismeansmemberscan catch-upwithlovedonesonFaceTimeandfindenjoymentinthingslikecolouringapps atthisoftenworryingtime.     

Makingithappen 

  Theteamstartedbydevelopingsimpleinstructionsfortheirmemberstodownloadand usetheZoomappsotheycouldjointheVirtualCo�eeMornings.Forthosethatwere reallynewtousingatablet,aone-to-onecallwaso�eredtotalkthroughtheinstallation process.   Onceconnected,memberscouldchoosewhichofthe‘breakoutrooms’theteamhad set-upintheapptojoin,dependingonwhatactivitytheywantedtodo.Forexample onehostedavirtualquiz,anotherwasforsharingchairexercises,orevenjustdancing tomusicasabitofexercise(withallmusictastedbeingcateredfor).   OvertimethepopularityoftheVirtualCo�eeMorningshasincreasedsomuchthat therearenowfiveseparatesessionseveryweek.Aswellastheactivitiesmentioned above,membersnowdoshow&tells,historytalksandmuchmore,meaningtheycan carryonbuildingfriendshipswithotherswhothey’dnormallyseeintheactualcentre.   Helpingmembersgetthehangofthevideocallingandusingthecamerawasalsogood fun,assomeofthepeoplehadverylittleexperienceofusingadeviceforthissortof activity.     

Settingitup 

1. TrialtheZoomappwithasmallgroupofDigitalChampionsfirst,rememberingto explorethebreakoutroomfeatureandotherfunctionssuchasscreenshare. Knowinghowthesoftwareworksmakesiteasiertoshowotherpeoplehowto useit,andincreasesyourownconfidence. 

 2. AgreeonadateforthefirstVirtualCoffeeMorning,andcommunicatethisoutto 

peoplewhowouldtypicallyattendyourcentre.Callingthemisagreatwayto findoutwhatthey’dliketodoontheday,andwhileyou’reonthephone,askif theyneedanyhelpdownloadingZoom. 

 3. Prepareactivitiesusingtheinformationfromthecalls.Forexample,ifpeopleare 

interestedinlearningmoreabouttheirlocalarea,couldyouprepareathemed quizoraskalocalhistoriantohostoneofthebreakoutrooms?Remembersome peoplewilljustbejoiningforachitchat,somakesurethere’sspaceforthattoo. 

 4. GetthelinkandpasswordfortheZoomsessionouttothosewhosaidthey’d 

attend.Ifyouhavetime,itmightbeworthanothercalljusttomakesurepeople knowwhattodowiththelinkandwheretoenterthepassword.  

 5. Beafriendlyhostontheday-welcomeeachpersonintothemeetingasthey 

join,explainingwhat’sonoffertothemoverthecourseoftheVirtualCoffee morning.Remembertofinishonahighnotetoo,althoughasing-a-longis completelyoptional.Oh,anddon’tforgetthecoffee.  

Helpfulresources 

‘HowtojoinaZoommeeting’-ZoomHelpCentre ‘HowtoUseZoomMobileAppForFreeVideoConferences’-YouTube ‘HowtokeepyourZoomvideocallssafeandsecure’-MakeItClick  

Keepingintouch  

  Remember,ifyougivetheVirtualCo�eeMorningago,we’dreallyliketohearaboutit. YoucouldeithergetintouchwithyourNetworkSpecialisttogivethemanupdate,or tag@Online_CentresonTwitterifyou’repostingonlineaboutthesession.   FormoreinformationonLeedsLibraries100%DigitalLeedsproject,pleasevisittheir o�cialwebsite.  

 Ifyou’vegotanyfeedbackaboutthisguide,orhaveanideayou’dlikeustoincludein theseries,pleasegetintouchbysendinganemailtohello@goodthingsfoundation.org.