helping busy leaders and resistant managers implement ... · 34 getting uncomfortable 1. prepare...

January 19, 2017

Designed and presented by Jeremy Solomons

Walking the D&I Talk

Helping Busy Leaders and Resistant Managers

Implement Policy and Behave Inclusively

Every Day

Your FWI Hosts

Steve Humerickhouse Benjamin Rue

• Established in 2001 in New York

• 35+ years experience with intercultural training, global talent development and global mobility

• Blended learning experts: online, mobile and instructor-led training

• Serving over 100 global organizations

• Authors of Managing Across Cultures & Capitalizing on the Global Workforce

• Sean Dubberke, Director of Learning

RW3 CultureWizard

Using GoToWebinar• Participant phones will

remain muted to avoid distractions.

• Ask individual questions or respond to anything Jeremy says via the “Questions” area.

• Stay focused, maximize the webinar on full screen to minimize distraction.

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Welcome!

About Jeremy Solomons

JS’ Fellow D&I Walkers

Rita Wuebbeler Debbie Wilkins

Lillian Tsai Joerg Schmitz

Questions and Answers“I’d rather know all the questions than all the answers.” (James Thurber)

“You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.” (Naguib Mahfouz)

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Why Are You Here?You are on this webinar because:

1. You lead a diverse team.

2. You work in a diverse team.

3. You work with leaders of diverse teams.

4. You are interested in this topic.

5. You are an insomniac in Beijing.

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Why Are We Discussing This?If individual leaders do not practice Everyday Inclusion, an organization or team can suffer:

1. Poor performance

2. High turnover

3. Sabotage

4. Lawsuits

5. All four outcomes above (and more?)

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What Will We Cover?

1. Common Challenges to Everyday Inclusion

2. 15 Key Actions for Everyday Inclusion

Why Take Notes?Adults forget:50% within 24 hours 75% within 48 hours

I hear, I forget; I see, I remember; I do, I understand;I think, I learn

CASE System

1. Common Challenges

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What is Diversity?

All the ways that we

are similar and different

(With thanks to: Sonia Gaillard,

Peggy Hazard and Dianne Hofner-Saphiere)

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But Diversity is Not Enough

“Simply having diversity is interesting; leveraging it is powerful”

(Gordon Nixon, former CEO of Royal Bank of Canada)

“Inclusive leadership is good leadership nowadays”

(Jim Turley, former CEO of Ernst and Young,

at a Southwest Airlines diversity conference in 2013)

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What is Inclusion?To create an environment where a truly diverse group of people can:

1. Be who they really are while respecting each other

2. Speak freely, be heard and truly listen to others

3. Contribute fully to the success of their team and their organization

4. And be valued and rewarded for this contribution in the way they want to be

Organizational ChallengesCorporate motto:

Respect, integrity, communication and excellence

Corporate mission statement:

“We treat others as we would like to be treated ourselves....We do not tolerate abusive or disrespectful treatment. Ruthlessness, callousness and arrogance don't belong here.”

Corporate identity:

???

Organizational Solutions

Team ChallengesProductivity

Time

Homogeneous teamswell-managed

Diverse teams well-managed

Diverse teams NOT well-managed

(Source: QED)

Individual Challenges

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Individual BarriersIn your experience, leaders are NOT inclusive because:

1. They don’t see any value in inclusivity. They prefer to rely on tried and trusted “go to” people.

2. They are rather skeptical and need more proof that it is really worth the effort to change the way they do things.

3. They are interested and open to being more inclusive but they don’t know how to do it on an every day basis.

4. They believe wholeheartedly in inclusivity but they just don’t have the time to focus on it and implement it.

2. Everyday Actions

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What Are “Everyday Actions”?

“There's nothin’ new under the sun.It's never what you do, but how it's done.”

(Nas)

“This is not rocket science. It's about relationships and communication and strangers coming together to see if they can get along harmoniously, productively, and creatively. That's a challenge. When it works, it's fantastic and will lift you up.” (Julia Roberts)

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15 Everyday Actions

• Knowing yourself• Role modeling• Active visioning• Going away from

going to• Getting to know you• Identifying outliers• Keeping up• Letting go

• Embracing dissent• Getting

uncomfortable• Rewarding

excellence• Constant tweaking• Self preserving• Getting help• Passing the baton

Knowing Yourself1. What does it mean, in a general sense, to be a truly inclusive

leader?2. What does it mean to me personally to be a truly inclusive leader?3. What do I hope to achieve?4. How will it enhance my career, my work (and my personal life)?5. In what ways might it actually impinge on my career, my work, and

my personal life?6. What natural strengths, learned talents, over-arching passions,

and core values do I already possess to be an inclusive leader?7. What gaps do I have and what hot buttons and blind spots do I

need to be aware of?8. How can I best overcome my shortcomings through stretch

assignments, travel, studying, coaching, mentoring, prayer, meditation, etc.?

9. What else do I need to be successful over the long term?

Role Modeling

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Active Visioning“Remind me why

we are here again?”

(Team leader at everyMonday morning meeting)

“Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world.”

(Source: Joel Barker)

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Going Away From Going To

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Getting To Know You

1. What do you know about your name?

2. What shaped you?3. What was your first

experience of difference?

(with thanks to Sally McLean, Ralf Schirg and Lisa

Stewart)

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Identifying Outliers

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Keeping Up“Frequent, honest communication – or feedback - is the magic ingredient a company needs to generate fabulous results … but honest feedback is the one thing that people can’t bring themselves to do.”

(Anna Carroll, The Feedback Imperative)

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Letting Go

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Embracing Dissent

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Getting Uncomfortable1. Prepare what you want to say and anticipate possible responses, based on

assumed positive intent on the other person’s part.

2. Ask for a mutually agreeable time and private, safe place for dialogue.

3. Share your observations as objectively as possible.

4. State your personal feelings in relation to these observations.

5. Invite the other person to share their perspective and ideas and discuss openly before giving any opinions or recommendations.

6. Outline a common approach and concrete, measurable steps to deal with the issue and make sure to follow up.

(Based on the work of Jonamay Lambert & Selma Myers)

Rewarding Excellence

Constant Tweaking

Self Preserving

(With thanks to Kay Christopher)

Getting Help

Passing The Baton

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Questions?

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Recap of 15 Everyday Actions

• Knowing yourself• Role modeling• Active visioning• Going away from

going to• Getting to know you• Identifying outliers• Keeping up• Letting go

• Embracing dissent• Getting

uncomfortable• Rewarding

excellence• Constant tweaking• Self preserving• Getting help• Passing the baton

Walking Your D&I Talk1. My biggest learnings, takeaways or reminders from

this session about Everyday Inclusion are:

2. I will now develop my own Everyday Inclusion practices by stopping, starting or continuing to do the following for the benefit of my community, my organization, my team and myself:

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Other Actions• Contact Jeremy at:

jeremy@jeremysolomons.com

• Share your thoughts on the webinar: #forumwebinar

• View the full webinar schedule at:http://forumworkplaceinclusion.org/events/webinars

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Selected Resources • Blink/Outliers - Malcolm Gladwell (Little, Brown)

• The Feedback Imperative – Anna Carroll (River Grove)

• Global Diversity and Inclusion Benchmarks -http://www.diversitycollegium.org/downloadgdib.php

• Implicit Association Test - www.understandingprejudice.org/iat

• Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Leadership – Ken Blanchard et al (HarperCollins)

• Leadership Competencies - https://hbr.org/2016/03/the-most-important-leadership-competencies-according-to-leaders-around-the-world

• RW3 CultureWizard - www.rw-3.com

The Key To Success: “Ting”

King

EarsMind

Eyes

Oneness/focusHeart

聽(Source: TsaiComms LLC)

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DisclaimerAll information provided to Jeremy Solomons and his associates by FWI and its staff and members before, during or after this session will remain their property and will be treated with the utmost confidentiality. The intellectual property contained within the session and all written materials distributed before, during or afterwards, owned by Jeremy Solomons and his associates, will remain his property. Every effort has been made to ensure all oral and written information, provided by Jeremy Solomons and his associates, is accurate, up-to-date and properly sourced. Materials not developed by Jeremy Solomons and his associates are attributed to the original owner, where possible. If not, the original source is unknown.