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1 High quality internet for higher Education and Research
TF-LCPM: Exchanging new ideas
New ideas within SURFnetSharing with other NRENs
Maurice.vandenAkker@surfnet.nloctober 2006
2 High quality internet for higher Education and Research
Today’s challenge: the usuage of NREN services is far behind expectations
Quote:“SURFnet has Great services! …
But I don’t use them, sorry”
Introduction
3 High quality internet for higher Education and Research
Todays problems @ SURFnet
1. A lot of services are created and built by SURFnet
2. Many customers don’t use them
WHY? Some causes:1. It is not evident where (new) services can be found.
Information about services is scattered everywhere;
2. Services are not mature enough (userfriendlyness, doesn’t fit with customer’s environment)
3. Customers don’t have time/knowledge to implement
4. Customers don’t know about services due to lack of contact with the NREN
5. Customers don’t need our services (there are alternative products, price to high, etc..)
4 High quality internet for higher Education and Research
Actions SURFnet
New project ‘stimulating the usuage of services’:
1. Improving the ‘presentation’ of services (eg. user friendlyness, documentation, …)
2. Getting involved in the adoption process at the customer: delivering consultancy
3. Creating an electronic ‘ticket window’: stimulating electronic contact
4. ‘Direct’ Marketing (not: mass-marketing)5. Exchanging information: weblogs, best practices
5 High quality internet for higher Education and Research
Zooming in on two items
1. Improving the ‘presentation’ of services: Dashboard: A central platform which presentates and
gives access to all available services in the same way and has also the potential to integrate them;
3. Creating an electronic ‘ticket window’: stimulating electronic contact: a central monitoring tool
6 High quality internet for higher Education and Research
Activity: SURFnet dashboard
• Central platform for all applications
• Ment for technical contacts at institutes
• Login once, use many services
• Services have same GUI/interaction methods
• New services can be plugged in easily
• Requirement: standardisation and integration
• Result: Improved presentation of services + new marketing machine
7 High quality internet for higher Education and Research
Next…
Artist impression of a dashboard…
8 High quality internet for higher Education and Research
Dashboard
NNERD
IDIDS
NPACT
IIRT
SSURFstat
JDetectiveBuilder
JMonitoring
EEduroam
AFederation
SSCS
FAQ1. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
2. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
3. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
4. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
5. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
Alle vragen
SURFnet Dashboard
JJunk-select
KKanon
RSURFnet ReportBuilder
Security
Network and infrastructure
Authentication and Authorisation
Rapportage
Actual12-04-06 Onderhoudswerkzaamheden gepland
voor adius servers onbetrouwbaar
10-04-06 Integratie rapportagefunctionalieit
gepland voor november 2006
Gegevens wijzigen | English version | Uitloggen
Ingelogd als: lange.username@eennogal.lang.domain.nl Dinsdag 25 april 2006, 14:29
9 High quality internet for higher Education and Research
Activity: Electronic ticket window
• Dashboard as a central service spot, but: how to attrack customers to visit this spot?
• Central monitoring tool: Show customers from a NREN perspective:– How well does the network perform?– How well do the services perform?– How well do the delivered services preform– Outage / Alarms– (artist impression, see next. for example, based on
nagios)
10 High quality internet for higher Education and Research
Dashboard
NNERD
IDIDS
NPACT
IIRT
SSURFstat
JDetectiveBuilder
JMonitoring
EEduroam
AFederation
SSCS
FAQ1. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
2. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
3. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
4. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
5. Waarom is het dat er en daarom kan ik niet, hoe
kan dat toch steeds?
Alle vragen
SURFnet Dashboard
JJunk-select
KKanon
RSURFnet ReportBuilder
Security
Network and infrastructure
Authentication and Authorisation
Rapportage
Actueel12-04-06 Onderhoudswerkzaamheden gepland
voor adius servers onbetrouwbaar
10-04-06 Integratie rapportagefunctionalieit
gepland voor november 2006
Gegevens wijzigen | English version | Uitloggen
Ingelogd als: lange.username@eennogal.lang.domain.nl
Next ..
Dinsdag 25 april 2006, 14:29
SURFnet Dashboard Terug
Monitoring
112.223.212.3More information
Dinsdag 25 april 2006, 14:29
M
Gegevens wijzigen | English version | Uitloggen
Logged in as: lange.username@eennogal.lang.domain.nl
Overview | General view | 3d view |more views | less views
Network and services view
Support
Monitor enabled
view
Copyright SURFnet b.v. 2006
Caution: euriforia debluta eruptum.
Uitlegt
SURFnet Dashboard Terug
Monitoring
112.223.212.3More information
Dinsdag 25 april 2006, 14:29
M
Gegevens wijzigen | English version | Uitloggen
Logged in as: lange.username@eennogal.lang.domain.nl
Overview | General view | 3d view |more views | less views
Network and services view
Support
Monitor enabled
view
Copyright SURFnet b.v. 2006
Caution: euriforia debluta eruptum.
Uitlegt
13 High quality internet for higher Education and Research
Exchanging ideas between NRENs
• A good plan for stimulating usuage is interesting for all NRENs
• Dashboard can be an inter-NREN platform: plug in and share cross-NREN-services
• Remote monitoring tool can be of value for more NRENs, some NRENs already have something alike
• Concrete: which NRENs will help with these ideas and cooperate building this?
14 High quality internet for higher Education and Research
Thanks!
Maurice.vandenAkker@SURFnet.nl
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