hospitality and tourism 110

Hospitality and Tourism 110Transportation

Four modes of transportation

• Air• Rail• Ground• Water

Air Travel

History

• Trans Canada Airlines (now Air Canada) began offering domestic and international flights in the 1930s

• WestJet began in 1996 serving 5 cities with 3 aircraft

• Faith in airline system declined after September 11, 2001

Air Canada

• Canada's largest airline and flag carrier.

• Has had its corporate headquarters in Montreal, Quebec, since it moved from Winnipeg, Manitoba, in 1949

• World’s 11th largest passenger airline by fleet size

• 240 destinations• 344 aircraft

WestJet

• Canadian low-cost carrier based in Calgary, Alberta, that flies to most major cities in Canada and 11 cities in the United States.

• WestJet is the second-largest Canadian carrier behind Air Canada (third-largest including Air Canada Jazz).

• 46 destinations• 73 aircraft

Understanding Canada’s Air System

• The federal department responsible for Canada’s transportation systems is Transport Canada

• NAV CANADA (NAVCAN) has control over the country’s air navigation system

NAVCAN

• Employs approximately 2,000 air traffic controllers (ATCs), 800 flight service specialists (FSSs) and 700 Technologists.

• 7 Area Control Centres nationally, one is in Moncton (CZQM)

NAVCAN

• NAVCAN provides aircraft with• Air navigation• Air traffic control• Flight information• Weather briefings• Airport advisory services• Electronics• Training

Air Travel

• Scheduled Air Service – airlines that operate with published timetables• Example: WestJet or Air Canada

• Charter Air Service – non-scheduled airlines or charter air services that is arranged by a group that needs to fly• Charter – rental of a plane

Parts of an Airport

• Cargo terminal – one or more separate buildings where mail or freight is processed

• Control tower – nerve centre of the airport, where air traffic controllers use radar, radio and signal lights to direct traffic

• Hangars – buildings where planes are stored and repaired

Parts of an Airport

• Runways – strips of land which airplanes land and take off from, must be long and wide enough to accommodate airplanes

• Loading apron – parking area at the terminal gate where the airplane is refueled, loaded and boarded

• Taxiways – lanes for the airplane when going from apron to runway or hangar

Airline Terminology

• Landing fee – fee charged to an aircraft when it lands at an airport

• Gateway airport – receives a high volume of international flights

• Jetway – movable walkway that connects the aircraft to the terminal

• Round trip – originates in one city and returns to the same city

Airline Terminology

• Non-stop flight – flight that does not stop enroute to next destination

• Direct flight – travels from one destination to another, making at least one stop, then continuing on the same plane

• Online connection – travelers change aircraft to get to their destination

• Interline connection – travelers change airlines to get to their destination

Careers in the Airline Industry

• Flight Crew• Flight deck crew• Cabin crew • Cross-training

Careers in the Airline Industry

• Ground Crew or Staff• Reservations• Passenger services• Maintenance• NavCan employees• Station manager• Airport manager• General Office• Sales Office

Land Travel

Reasons people travel by automobile

• Cost• Convenience• Flexibility• Enhanced trip experience• Easier luggage transport• Assured transportation at the

destination• Enjoyment of having your “own space”

RV Travel

• Recreational Vehicle (RV)• All the advantages of car travel plus

convenience of carrying one’s home along on the trip

• Eliminates hassle of hotels and restaurants

• Enjoy comfort of modern-day life and great outdoors

Car Rental

• Top Agencies in North America• Hertz, Avis, National and Budget

• To rent a car• Valid drivers license• Major credit card• 21 (or 25) years old

Train Travel in Canada

• VIA Rail Canada runs more than 480 trains per week over a 14,000-kilometre network

• That makes about 4 million passengers aboard VIA trains per year

Train Travel in Canada

• Trains in each region of Canada• The Rockies and Pacific region trains • The Prairies and northern Manitoba trains • Ontario trains • Québec trains • Atlantic region trains

• The Ocean – travels from Halifax to Montreal

The Ocean

• Night train that runs six times a week between Montréal and Halifax (everyday except Tuesday)

• Three classes are available: • Comfort Class (cheapest)• Comfort Sleeper Class• Easterly Class (first-class)

Rail in Europe

• Reasons for popularity• Private car ownership less than in North

America• Gasoline prices• Proximity of major cities• Reliability

Eurailpass

• Introduced in 1959• Good for unlimited first-class travel in

the 16 participating countries: • Austria, Belgium, Denmark, Finland,

France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland

• Valid for 15 or 21 days, or for 1, 2, or 3 months

• Sold only outside Europe

Canrailpass

• You get 12 days of unlimited travel in Comfort class (Economy) during a 30-day period

• Can be bought in Canada• Can be used anywhere Via goes• You can add up to three extra days'

travel, which you can buy in advance or at any time during the 30-day validity period

ISIC Cards

• The ISIC (International Student Identity Card) is recognized around the world

• ISIC is the only student ID card that entitles students 18 years of age or older to student fares

• The ISIC also gives you reductions on admission charges to various clubs and museums or for certain cultural activities.

• The ISIC will save you money in some restaurants and hotels and entitle you to discounts on a host of products and services in Canada, the United States, and throughout the world.

ISIC Cards

• To obtain an ISIC, you must:• be a full-time student in a Canadian

secondary or post-secondary institution, and be a resident of Canada aged 12 or over

• provide a recent small-size photograph• prove your student status with one of the

following: letter from the registrar bearing the institution's seal, proof of payment of tuition for full-time studies, or class schedule on which your name and full-time student status appears.

Motorcoach (Bus)

• Two types of use:• Regularly schedules services

• Acadian Bus Lines

• Bus charter and tour services• Charters to Florida, New York, etc.

Bus Tours

• Sightseeing/day tours• Overnight/short tours• Motor coach package• Fly/coach tours

Water Travel

Cruise Types

• Sea Cruises• River Cruises• Lake Cruises and Ferries• Charter Yachts, Sailboats and

Houseboats

Cruise Terminology

• Embarkation – boarding of passengers onto a ship

• Tender – small vessel used to transport passengers from ship to shore

• Cabin (stateroom)– room• Muster Station – the location where

groups of passengers are asked to report in the event of an emergency at sea

Cruise Terminology

• Inside room – room with no outside windows

• Ocean view – room with a window• Balcony – room with a balcony• Suite – features separate living and

sleeping quarters

World Cruises

• 3 months• Cost from $24,000 to $800,000• Usually begin in January and end in

April• Travel in an east to west direction

131 Days – Holland America

• $24,508 - $97,908• January 5, 2009 – May 16, 2009• Fort Lauderdale, FL – New York, NY

Itineraries

• Caribbean• Mexican Riviera• Trans-Canal• Alaska• Hawaiian Islands• Eastern USA and Canada• Mediterranean• Northern Europe• Repositioning Cruises

Popular Cruise Lines

• Carnival• Royal Caribbean• Holland America• Celebrity• Norwegian• Cunard

Royal Caribbean's Ultra Voyager class of ships

• Each can hold approximately 4375 passengers

• Currently the largest cruise ships• Freedom of the Seas (2006)• Liberty of the Seas (2007) • Independence of the Seas (2008)

Independence of the Seas

• The ship features:• an interactive water park with the

FlowRider wave generator for surfing• the onboard rock-climbing wall and ice-

skating rink that Royal Caribbean has made popular

• whirlpools that extend from the ship's sides

• a boxing ring • a sports pool

Independence of the Seas

• Along with the main dining room, the ships eateries include specialty restaurants such as Sorrento's Pizzeria and a Ben and Jerry's ice cream shop.

• Each cabin contains a flat-screen television and there is Wi-Fi capability throughout the ship.

Freedom of the Seas

• http://www.youtube.com/watch?v=y5HuHqtsw-o

• http://video.google.ca/videoplay?docid=5318454874657254505&q=largest+cruise+ships&total=60&start=0&num=10&so=0&type=search&plindex=1

River Cruises

• North American• Mississippi• Pacific NW• Northern

• European• Danube• Rhine• Seine

Mississippi River Cruises

• American Queen – steamboat• 436 passengers• 167 crew

Rhine River Cruise

• Avalon Tapestry• 168 passengers• 43 crew

Careers

• On Board – Ship’s Crew• Captain• Purser• Maintenance• Engineers• Radio officers

Careers

• On Board – Hotel Crew• Hotel manager• Cruise director• Cabin steward• Dining room stewards• Kitchen staff• Photographers• Athletic instructor• Entertainers• Etc….