how digital trends are compressing processes

Compressing Processes

How productivity is going social and mobile

Sharon RichardsonJoining Dots

@joiningdots www.joiningdots.com

The following presentation was originally delivered at the Ovum Analysts Business Process Management Conference held in London, November 2012It was a 20-minute keynote looking at the impact of emerging trends on business processes, using real-world examples to demonstrate potential

This is a modified version for Slideshare formatting with notes added to (almost but not quite ) make up for the lack of a presenter…

Additional notes can be found in the blog post:http://www.joiningdots.com/blog/2013/01/digital-trends-compressing-processes/

© Copyright 2012 Joining Dots Ltd. All rights reserved.

Four Connected Trends

Four Connected Trends

Four Connected Trends

Four Connected Trends

Four Connected Trends

Four Connected Trends

“The only way to meet the unpredictable challenges ahead of us is to match them

with unpredictable challenges of our own…”

Source: The Wiki and the Blog, CIA, September 2005

“The only way to meet the unpredictable challenges ahead of us is to match them

with unpredictable challenges of our own…”

Source: The Wiki and the Blog, CIA, September 2005

“Need to Know”

“Need to Know”

“Need to Know”

“Need to Know”

“Need to Know”

“Need to Know”

Transparency of Data

=

Transparency of Data

“The ‘intelligence – decision – implementation’ cycle time can now be as short as 15

minutes…”

=

Transparency of Data

"The biggest evolution in A/B testing is how fast it has become”

Brian Christian, Wired

"The biggest evolution in A/B testing is how fast it has become”

Brian Christian, Wired

Real-time Reactions

Exclusive!

Real-time Reactions

It’s…

…fast

Real-time Reactions

Exclusive! It’s…

…fast

Real-time Reactions

Exclusive! It’s…

…fast

“The difference with live testing is not just that there is no time to learn and apply

lessons. It's that there are no clear lessons or rules.”

Nicholas Negopronte, One Laptop Per Child (OLPC)

“Children, aged between 4 and 14, were given the tablets programmed in English, a

language they had never heard ”

Nicholas Negroponte, One Laptop Per Child (OLPC)

“Children, aged between 4 and 14, were given the tablets programmed in English, a

language they had never heard ”

Self-organising

Self-organising

4 mins

Self-organising

4 mins

5days

Self-organising

4 mins

5days

2wks

Self-organising

4 mins

5days

2wks

3mths

Self-organising

4 mins

5days

2wks

3mths

5mths

Self-organising

4 mins

5days

2wks

3mths

5mths

“It’s cool that our team is part of making the car connected”

Zack Hicks, CIO North America, Toyota

“It’s cool that our team is part of making the car connected”

Zack Hicks, CIO North America, Toyota

Sensory Adjustments

Sensory Adjustments

Sensory Adjustments

=

Sensory Adjustments

=

Sensory Adjustments

=

The Fifth Trend

The Fifth Trend

“Find one video game that is not about learning”

Dr Keith Devlin, Stanford University

“Find one video game that is not about learning”

Dr Keith Devlin, Stanford University

A Stake in the Outcome

A Stake in the Outcome

A Stake in the Outcome

A Stake in the Outcome

A Stake in the Outcome

A Stake in the Outcome

A Stake in the Outcome

A Stake in the Outcome

Five Connected Trends

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Five Connected TrendsGlobal social networks encouraging conversations, bypassing hierarchies

Mobile updates speeding up decisions and actions, bypassing procedures

Volume and velocity of data updates enabling faster and new forms of analysis

Internet connectivity and storage on a massive scale enabling all of the above…

Games give permission to experiment, with instant feedback and learning by doing

Disrupting ‘business as usual’

Trust forms within social networks, increasing distrust of jargon and official statements

Being mobile means not waiting. Eliminates the ability (excuse) to delay responses

Decisions are being made (and adjusted) based on feedback, not opinions

Demographics break down – there really is no such thing as a family with 2.4 children…

Games tap into human emotions that formal processes too often try to ignore

References The Wiki and the Blog by D. Calvin Andruss, CIA

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904

Given Tablets, Ethiopian Children Teach Themselveshttp://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/

The A|B Test: Inside the technology that’s changing the rules of businesshttp://www.wired.com/business/2012/04/ff_abtesting/

To understand how much the cloud will change the world, look at Toyotahttp://www.businessinsider.com/cloud-computing-toyota-motors-2012-11

You play World of Warcraft? You’re hired!http://www.wired.com/wired/archive/14.04/learn.html

Images Twin Towers, New York by Sander

http://www.flickr.com/photos/42458391@N04/3915489241/

African village by Becky McCray, One Laptop Per Childhttp://www.flickr.com/photos/bjmccray/2094115676/

Red Pill or Blue Pill? By Paul L. Dineenhttp://www.flickr.com/photos/pauldineen/2122384796/

Car, Mirror, Clouds by Stefano Meneghettihttp://www.flickr.com/photos/meneghetti/1995380556/

Skyrim Travel by Braclohttp://www.flickr.com/photos/braclo/6364448651/

Icons by Glyphicons www.glyphicons.com

Thanks for watching!

Sharon RichardsonJoining Dots

If you would like to discuss this presentation or find out more, please contact me. Details at www.joiningdots.com