how do i do devops when all i have is ops?

© 2016 Computer Sciences Corporation

How do I do DevOps when all I have is Ops?

Chris Swan@cpswan

CTO Global Infrastructure Services

2 October 14, 2016© 2016 Computer Sciences Corporation

3 October 14, 2016© 2016 Computer Sciences Corporation

Agenda

• Organisational Context

• What do I mean by DevOps?

• All in on Operational Data Mining

• People, Process and Tools

© 2016 Computer Sciences Corporation

The organisational context

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Let’s get Conway’s law out of the way early

Dev Ops

GBS GIS

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iDo – how we presently organise delivery

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What do I mean by DevOps?

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All industries evolve

Design for Purpose

Design for Operations

Design for Manufacture

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IT is no different

Design for Purpose

Design for Operations

Design for Manufacture

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Agility, Agility, Agility

High-performing IT organizations report experiencing:

200x

2,555x

more frequentdeployments

lower change failure rate

shorter lead times

faster recovery from failures

24x

3x

Concave Convex

Gains tail off at scale Typical

of most traditional systems

Gains grow at scale Typical of

most software based systems

Payo

ff

Success

Payo

ff

Success

Source: 2016 State of DevOps Report

Business Agility

Agile Software Platform

Agile Infrastructure

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The 3 ways

1.Flow

2.Feedback

3.Continual Learning

& Experimentation

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Flow – people want Continuous Delivery, and we can help with that, but it’s not something that can be assumed or directly influenced

You

Are

Here

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Feedback – it’s pretty much the same story as with Flow

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Operational Data Mining (ODM) provides a means for Continual Learning and Experimentation

‘Exhausting’ by Ben Salter https://flic.kr/p/8VTaMe

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All in on ODM

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Data helps us find the constraints, then tells us what to do with them

‘Narrow’ by gwire https://flic.kr/p/4d3N4

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Data provides a means of empowerment to front line staff

“I knew that,

I knew that we needed to do that”

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People, Process and Tools

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Infrastructure as Code boot camp

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Infrastructure as Code boot camp - Git

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We pay particular attention to Fork’n’Pull

Beg forgiveness Ask permission

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Infrastructure as Code boot camp - Ansible

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Infrastructure as Code boot camp - Jenkins

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The perfect runbook…

‘Snug’ by Thomas https://flic.kr/p/qbdT3c

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Doing root cause analysis properly

Why?

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Wrapping up

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Review

• Organisational Context

• What do I mean by DevOps?

• All in on Operational Data Mining

• People, Process and Tools

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Further reading

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Final Thought

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Questions?