how intel improved delivery

World®’16

HowIntelImprovedDelivery

MarkBrodnik - PMP,ProgramManager- IntelCorporation

AMX45S

AGILEMANAGEMENT

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Abstract

AtIntel’sITgroup,wehavealargedatawarehouseforServiceManagementreportingandanalytics.ThistalkwillshowhowweutilizedCAAgileCentral(formerlyRally)toimprovemanagementofkeyself-servicereporting,advancedbusinessintelligence,enterpriseintegration,dashboardsandoperationalactivities.You’llseehowwentfromspreadsheet-basedprojectmanagementtousingCAAgileCentralandScrumandfinallytotheevolutionofaKanbanmodelforAgileLifecycleManagement

MarkBrodnikIntelCorporationProgramManager

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Agenda

MYBACKGROUNDWITHAGILE

MYTEAM

RESULTS

WHATWEUSEDTODO

DRIVINGCHANGEANDSEEINGIMPROVEMENT

CONVERTINGTOKANBAN

1

2

3

4

5

6

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PublicServiceAnnouncement

§ Movember isMen’sHealthMonth

§ Takecontrolofyourhealthandlookafteryourself

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MyBackgroundWithAgile

§ Startedmycareerasanapplicationdeveloperdoingagile-likepracticeswithoutreallyknowingit

§ DetouredintoProcessImprovement,tooka5yearjourneywithCMMI®§ AgileexposureinourAgileCompetencyCenterastheRallyProduct

Owner§ CamebacktoapplicationdevelopmentusingAgilemethods§ ProductLineManagerforServiceManagementBIteamdrivingAgile

changes§ OurITgroupiscurrentlydrivingaDevOpsconversion

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MyTeam

§ 5BIDevelopers,1SystemsAnalyst,1ProductOwner

§ ResponsibleformaintainingthelongtermdatastorageandreportingforourServiceManagementtool

§ Wefocuson5keyroadmapareas:– Self-ServiceBI– AdvancedBI– EnterpriseIntegration– Dashboards– Operations

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WhatWeUsedtoDo

§ SharePointlistwith33columns

§ Weeklyupdatemeeting

§ Problems:– Dataquality– Organization– Trackingstatus

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DrivingChange

Getteamtocommitto

Agile

BeginusingAgile

Meetings(Planning,Standup,

Retrospective)

TransitionSharePointlisttoRally

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DrivingChange

§ Addingcustomfields

TransitionSharePointListtoRally

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DrivingChange

§ Organizingroadmapitemswithportfoliofeature§ Createroadmapitemsasinitiatives

TransitionSharePointListtoRally

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DrivingChange

§ Createprojectsasfeatures

TransitionSharePointListtoRally

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DrivingChange

§ Alignuserstoriestofeatures

TransitionSharePointListtoRally

We’lltalkaboutthisshortly

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SeeingImprovement

§ Abilitytoeasilyseeprojectprogress

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SeeingImprovement

§ Initiativeprogressismoredifficulttotrack

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ConvertingtoKanbanor:

§ OurIterationsandreleaseswerearbitrary(notalignedtofeaturedelivery)

§ Wehavetosplitstoriestomeettheneedsofafixediteration– BecauseofAnalysisdelays– CustomerRequirementsdelays– CustomerTestingdelays– ReleaseWindowtiming– Externalteamdependencies

WhatWeLearnedFromRetrospectives

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ConvertingtoKanban

§ Ourworkwasmore“flow”vs“Incremental”

fromRallyChalkTalk:KanbanandScrum

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ConvertingtoKanban

§ Asateam,wecameupwithourKanbanStatesandWIPlimits– None/Ready– Analysis– Development– UnitTest– Preview– CustomerTest– CCB– Accepted

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ConvertingtoKanban

ConstantretrospectionresultedinfewerKanbanstatesandmodifiedWIPlimits

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Results– CycleTimeComparison

Priorsystem=37.1days Currentsystem=14.3days

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Results

ConversionfromthehybridwaterfalltoAgileScrumtookabout3months§ ImprovedCycleTime§ Customfieldfiltersenabledeasyquarterlysummaries

ConversionfromScrumtoKanbantookabout3weeks§ Agileapproachthatbetteralignstohowwework§ Teaminitiallyhesitanttoswitchbutafteraweek

theywerecompletelyboughtin

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Conclusion

Agilemethodshelp

Trackingtoolsenhance

Ourresultswereverygood,yourresultsmayvary

Getsomeexerciseandseeyourdoctor

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Questions?

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Thankyou.

Stayconnectedatcommunities.ca.com

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AgileManagement

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