how to be a social media advocate

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Presentation for the inaugural Social South, August 22, 2009; Birmingham, AL

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How to be a Social Media Advocate in Conservative

Corporate Cultures

Everything I needed to know about business I learned from

Pacman

or

How to be a Social Media Advocate in Conservative

Corporate Cultures

Everything I needed to know about business I learned from

Pacman

or

It’s a dot-eat-dot world

The Pacman Paradigm

The Lay of the LandThere are boundaries

There are rules

There are objectivesShort term (don’t get eaten)

Long term (clear the board)

The Pacman Paradigm

What You Must LearnKnow where you stand

Know the mapBottlenecks

Escape Routes

Know Thine Enemy

!!!!!!!!

!!!!!!!!

The Pacman Paradigm

The Ghosts ofCorporate Culture

The Pacman Paradigm

The Ghosts ofCorporate Culture

.

..

.

The Pacman Paradigm

The Ghosts ofCorporate Culture

Attacks “change agents”“This is above your pay

grade”

“This is not your job”

Use “job-helping” tools

The Pacman Paradigm

The Ghosts ofCorporate Culture

Attacks the change itself“I don’t want to own this”

“This is too risky”

Anticipate downsides, and show they are avoidable

The Pacman Paradigm

The Ghosts ofCorporate Culture

Undermines change“This isn’t the right time”

“Let’s study this further”

Use “teachable moments” and case studies

The Pacman Paradigm

The Ghosts ofCorporate Culture

Territorial“Not for MY department”

“MY people won’t use it”

Use Patience

The Pacman Paradigm

The Ghosts ofCorporate Culture

Use the “big dot moment” to convert the ghost

Forgiveness vs. Permission

Think “defense first”

The Pacman Paradigm

The Pacman Paradigm

Change the View

See THE board the way YOUR board will

Get familiar with the tools

Find a guide

The Pacman Paradigm

Change the View

See THE board the way YOUR board will

Look for ties to the strategic plan

Solve REAL problems

Anticipate objections

The Pacman Paradigm

Change the View

Get familiar with the toolsLearn on your own time

Stockpile articles and links

Upgrade your tech!

Be read to Demo!

The Pacman Paradigm

Change the View

Find a GuideOne who knows the culture

One who knows the language

One who knows the business

The Pacman Paradigm

The Qualities of a Social Media

Advocate

Patient

Analytical

Creative

Mentoring

mi

bl

N e

The Pacman Paradigm

Patient

Analytical

Creative

Mentoring

and

Nimble

P

A

C

M

a

N

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