how to engage citizens (and why)

How To Engage Citizens (And Why)

Dan MunzCenter for New Media and Citizen EngagementU.S. General Services AdministrationMay 27, 2010

AgendaIntroductions

The challenge

What we did

Why we did it

What’s next

1.Introductions

I’m Dan Munz(@dan_munz)

I work at theGSA Center for New Media and Citizen

Engagement(@GovNewMedia)

The Center strives to be an incubator and accelerator for government-wide new

media and citizen engagement technologies,

tools, practices, and policies.

Three missions:1.Government People2.People Government3.Efficient & Effective

(Simple!)

Even simpler

We’re Working On…• Ideation and

Crowdsourcing• Contests and

Challenges• Apps.gov EZ• Engagement Strategy• Accessibility and

Usability• Legal and Policy

• Terms of Service with New Media Providers

• Building Community and Sharing Best Practices

• Market Research• Connecting to the

Vendor Community

2.The challenge

The Open Government Directive

• Create an Open Government Plan

• Engage and get input from citizens on key questions

• Do it really, really fast

• Create an Open Government Plan

• Engage and get input from citizens on key questions

• Do it really, really fast

OMB turned to GSA for a

government-widescalable

affordablesolution for agencies

We chose to use• Low cost (civic pricing)• Quick startup (SaaS)• Government experience (Data.gov, FCC)

We chose to use• Low cost (civic pricing)• Quick startup (SaaS)• Government experience (Data.gov, FCC)

Timeline

OGD Drops• December 8

Engagement Closes• March 19

60 days 42 days 20 days

Perilous conditions!

3.What we did

“We” =

22 agencies + OSTP

We <3 CompliancePrivacy PIA and privacy statement

IT Security full due diligence

Paperwork Reduction Act clearance

Cookie Waiver for persistent cookies

Terms of Service that’s fed-friendly

Bake in “better”

Accessibility and 508

Compliance

Accessibility and 508

Compliance

Cookie Use and PRA

Policy

Cookie Use and PRA

Policy

Usability Testing and Community Feedback

Usability Testing and Community Feedback

Build strong community• 100+ trained• Moderation

teams at each agency

• 130-member listserv

• After-action review

Share best practices

Create new ones

Create new ones

Show our work

• Legal and policy resources• Training materials• Outreach tools• Usability testing results• Dialogue datasets

Show our work

• Legal and policy resources• Training materials• Outreach tools• Usability testing results• Dialogue datasets

Engagement = high-value data

Data supports innovations

Innovation requires tools

Hey, we’ve got tools!

Like I said before

4.Why we did it

“The tool is the last thing you should think about!”

— Pretty much every social media expert ever

That’s where the landmines are.

(so many hours in a day)

Work through challenges

Engage, learn,innovate

A wicked trade-off

(so many hours in a day)

Work through challenges

Engage, learn,innovate

hosting security legal privacy recordstraining accessibility moderation metrics

A wicked trade-off

So what?

Our argument:

Citizen engagementis fun and exciting!uses the Internet!

gets lots of great ideas!makes government better.

How do we make that true?

The Virtuous CycleInnovative ideas

expose new demand

and requiremen

ts Tools and resources

are there to make

engagement easyAgencies

spend time learning,

innovating and

experimenting

Agencies build

capacity and

engagement is self-

sustaining

Until you become yourself, what benefit can you be to others?– Harold Bloom

People deserve a government that’sgood at listening

to them.

5.What’s next

Continued engagement• PCAST on increasing U.S. industrial capacity

• DOT for comments on their FY2010-15 Strategic Plan

• GSA to ask employees for ideas on environmental sustainability

• Kids.gov to solicit ideas on a major site redesign

• USAID to collect questions for a town hall with Administrator Shah

There when you need it

DoneToday June

2010 July2010 Fall

2010

What’s on tap?

YouDecide!

go.usa.gov

IdeaScale

Blogs/Citizen Engagement

PlatformGov-wide Challenge Platform

FedSpace;Challenge Options

What’s Next?

Come help us build it!We need:• Bright young Interns• Experienced savvy Detailees• Visionary creative Fellows

We have:• Government-wide perspective• Experimental “labs” environment• Access to tools, training, and smart people

Thank you!