how to guide - djoglobal.com · “bill to” details taken from account in oracle and cannot be...

DJO’s Business To Business Portal

HOW TO GUIDE

HOW TOGAIN ACCESS

Submit the credential request form directly through the portal at: https://myorders.djoglobal.com/OA_HTML/xxdjo_ibeRequestLogin.jsp

The following information will be required:

• Billing Account #

• Account Name

• Contact Name

• Contact Email

• Contact Phone

• Regional Director

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OVERVIEW• Self-service website where enabled B2B Bracing Customers

can place orders for non-custom DJO products

• Must have credentials to use the site

• Support options to track orders, invoices, payments

Future Upgrades• Custom products

• Paying invoices (still handled through current methods)

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KEY FEATURES AND BENEFITSSales• Place orders for DJO Global Bracing products

• Pricing and freight policies are directly pulled from Oracle and correspond to your account

• “Ship To” and “Bill To” information is pulled from your Oracle account with the ability to select from your list of current “Ship To” addresses or create new ones.

Future State• Sales Reps can place orders on behalf of customers

Support• Track orders

• View order history

• Status of invoices and payments

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drive.djoglobal.com

NAVIGATINGTHE SITE

HOMEPAGE After logging in, your homepage is the Order History page

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ACCOUNT You can reach your Account Details by clicking on your log in name

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SUPPORT Orders, Invoices and PaymentsConsistent look and ability to search in several ways

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PRODUCT NAVIGATION Clicking on the top navigation gives you options to quickly get to a product category or shop by brands

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Shop by Product Category Shop by Brand

PRODUCT NAVIGATION Clicking on the top navigation gives you options to quickly get to a product category or shop by brands

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ORDERING

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Pick the right product variation1

Key Steps:

Ensure the “Select” box is checked2

Enter the quantity3

NOTE: Your account price will be reflected once you add the product to the Cart

From the product detail page

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ORDERING

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Input the whole part number, add quantity, and then add to cart

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Key Steps:

Fills the UOM and Item Name columns2

You can upload a pre-formatted spreadsheet with several items

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By Part NumberYou can place orders by going to the “Order By Part #” page

If you put a partial part number in the search field, it will pull up the complete part numbers with variations for all products that begin with the partial number entered

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Boxes will auto check once part number is entered

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ORDERING By Uploading A SpreadsheetUse the CSV sample file to upload items into the Direct Order Entry Form

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ORDERING Shopping Cart

Option to “Save Cart” for later, “Save To List”, and create multiple shopping lists for frequently ordered items, or “Delete Cart” and start over.

The price is tied to your account

Tax will be calculated during invoicing

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Step 1: Shipping Step 2: Billing & PO Info Step 3: Confirmation & Place Order

ORDERING Checkout Process

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CHECK OUT Step 1:Shipping Information

“Ship to Customer”Select this option to enter and select a shipping account number (see next page for details).

“Ship to Contact” & “Ship To Address”Select from a list or create a new address

• Commercial is the default setting

• If shipping to a Residential address, select “Resident” to drive that shipping method.

• If shipping to the default address, select “Not Applicable”.

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• Enter the “Ship To” account number (no options to search)

• Click GO.

• Click SELECT once the results appear

Enter the appropriate value

Option to expedite. Freight items will default from set terms in Oracle

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CHECK OUT Step 1 Continued:“Ship to Account Number”

“Bill To” details taken from account in Oracle and cannot be edited. Please contact Customer Service to update.

“Invoice” or “Credit Card” payment option

A “PO Number” is required. If you don’t require a PO, use the date as an option.

Option to enter a patient name, but only one name will appear on the header of the order.

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CHECK OUT Step 2:Billing & PO Information

FINAL CHECKOUT

Click “Place Order” to complete the transaction

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Step 3:Review and place your order

For Questions:Reach out to your DJO Sales Representative, or call Customer Support for your region.

Canada (866) 866-5031

United States (877) 221-1132

THANK YOU