hugo botha's the psychology of safety

Psychology of Safety

Speaker : Hugo Botha

Galileo Galilei

“You cannot teach a man anything, you can only help him find it within himself.”

JvR Africa Group• Largest Independent Psychological Company in Africa • 4 Divisions• JvR Psychometrics – Psychological Assessments and services• JvR Consulting Psychologists – Organizational Development• JvR Academy - Psychological Training and Accreditation• JvR Safety – Safe Behaviour Development

• Research Driven• Research Psychologists• Global Research

• Safety Research includes• Supervisor Safety Champions• Driver Safety• Aviation Safety

JvR Safety• JvR Safety is a safety research, consulting and training company

• JvR Safety’s fundamental purpose is to facilitate our clients toward establishing a reputable safety culture and safety mindset, conducive to sustainable safe, qualitative and productive workforce behaviours.

• JvR Safety’s competitive edge lies in its thoroughly researched and globally tested methodology known as People Driven Safety (PDS™).

• It comprises of four phases, supported by the PDS™ Process Software

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JvR Safety and NOSA Partnership

Non system System Components?

Safety Climate(We experience safety)

Safety Culture(The way we do safety here)

Safety Mindset(We think safety)

Safety Profile(We are inclined to be safe or not)

Safe Behaviours(We act safety)

At Risk Behaviours (Risk for negative consequences)

Making Choices - How Your Brain Decides

Proceedings of the National Academy of Sciences.

The Competence Cycle Model of Learning

• Unconscious Incompetence• You don’t know that you don’t know about something.

• Conscious Incompetence• You have become aware that you lack a particular skill.

• Conscious Competence• You have learned how to do something, but you still

need to think about it in order to do it.

• Unconscious Competence• You have learned how to something so well that it has

become hard-wired into your brain.

“We don’t know what we don’t know!”

“So why do we do what we do?”

SOON

CERTAIN

MEANINGFUL

DELAYED

UNCERTAIN

TRIVIAL

The Power of Consequences

The Dangerous Risk Equation

REI

NFO

RC

ES /

DR

IVES

The Dangerous Risk Equation• NOTE: External factors that can control/impact/pressure safe or at-risk

behaviours are, among others:• Production pressure and bonus system• Organisation culture (the way we do things)• Involvement leadership, or the lack (supervisory human skills)• Performance appraisal system• Social dynamics (poverty, aids,…)

Behaviour

Mindset

Common Beliefs

Perceptions

Worklife Experiences

Relationship Credibility

Why do we do what we do?

We know what we don’t know!

Mindset

Common Beliefs

Perceived Values

Worklife Experience

s

Relationship

Credibility ?

?

?

?

?

We know what we don’t know!

So how do we know the unknown?

We Measure!

PDS™ Process

Analyse

• Measure (People Driven Safety Diagnostic Measurement)• Feedback

Strategize

• Solution Finding (Supervisory Level)• Joint Action Planning

• Strategy

Implement

• Implement Strategies• Training – E.g. Safe Behaviour Coaching at Supervisory Level.• Accreditation

Evaluate

• Tracking of Implementation• Re-Measurements

People Driven Safety Diagnostic Measurement

Safety Commitment Indicator™

• The degree to which employees feel the organisation is committed to safety.

• The degree:• to which the organisation is perceived to fairly reward and punish good and bad safety

performance• care about and improve the quality of physical working conditions• invest in training employees on safety• the degree to which the organisation informs employees of critical safety related

information.

Modes of Safety Readiness Inventory™

• Measures the level of organisational safety readiness in organisations• Thus the degree to which an organisation embraces safety as a core value

at all levels in the organisation.• What degree organisations are ready to implement and enforce safety

values• The extent to which the organisation will internalise safety interventions,

reward for safe behaviour, and/or live safety values.

Modes of Safety Readiness Inventory™• Thus, a favourable level of safety readiness would be:• a low score in the Reactive Mode• a moderate score in the Compliance Mode• a high score in the Internalisation Mode.

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PDS2.0 Mindset Model

• The PDS™ Mindset Model is based on the premise that the degree to which individuals’ engage in safe and productive behaviour is not solely determined by their technical training and the production efficiency of the organisation.• Rather it is greatly affected by the overall workforce mindset which is a

function of the environment in which individuals operate as well as the climate and culture of the organisation.

PDS2.0 Mindset Model• Three interdependent facets, namely:• Relationship Credibility,• Work Life Experiences (Safety Climate) and• Organisational Safety Culture have been identified as key contributors to a Safety

Mindset.

PDS2.0 Mindset Model

Remember this slide?

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Safety Climate(We experience safety)

Safety Culture(The way we do safety here)

Safety Mindset(We think safety)

Safety Profile(We are inclined to be safe or not)

Safe Behaviours(We act safety)

At Risk Behaviours (Risk for negative consequences)

How do these components relate to each other?

Safe Behaviours(We act safety)

At Risk Behaviours (Risk for negative consequences)

Safety Mindset(We think safety)

Safety Profile(We are inclined to be safe or not)

Safety Climate(We experience safety)

Safety Culture(The way we do safety here)

How do you manage this?

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Analyse

Safety ProfileSafety Mindset

Strategise

Find SolutionsDefine Strategy

Implement

StrategiesTraining

Coaching

Evaluate

TrackingRe-measure

We do not do the traditional Behaviour Based Safety Process• What makes us different from Traditional Behaviour Based Safety Interventions/Systems?

• OD Principles (Organisational Development)

• Holistic approach• Relationship Credibility• Worklife Experiences (Climate)• “The way we do things here” (Culture)• Safety Mindset• At-Risk Behaviours• Critical Safe Behaviours• Top Risks

• Ownership

Multifaceted Approach

People Driven Safety

Relationship Credibility

Safety Culture / Mindset

At Risk Behaviours

Critical Safe Behaviours

Top Risks

Q&A