human relations ii

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HUMAN RELATIONSPart - ii

By Ganesh K. Bhorkade

Dy. Registrar, IIT Bombay

1. Conflict Management

2. Team Work

3. Communications

4. Understanding others

5. Understanding self

UNDERSTANDING SELF (87%)

Conflict Management, Team Work, Communications &

Understanding Others (13%)

CONFLICT MANAGEMENT

A Conflict is a condition that exists anytime when two or more persons disagree.

1. MISUNDERSTANDING

2. A scarcity of some resources.

3. LACK OF OPENNESS

4. FAILURE TO UNDERSTAND

EMPLOYEES NEEDS.

5. COMPETITION IN GROUPS / PERSONS.

6. POOR COMMUNICATION

PASSIVE AGRESSIVE

UNDERSTANDING DIFFICULT PERSONALITIES

ANGRY

SUSPICIOUS / DOUBTFUL

CONFLICT RESOLUTION

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Resolving Conflict - Avoidance

Completely withdraw from the conflict, as

if it doesn't exist.

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Resolving Conflict - AccommodationPut aside your goals and basically give in.

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Resolving Conflict - Accommodation

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Force your point until the other party eventually gives up.

Resolving Conflict - Domination

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Resolving Conflict - Compromise

You give up something and so does the other party.

Resolving Conflict - Compromise

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You and the other party work together to find a solution that satisfies both.

Resolving Conflict - Integration

Teamwork is the ability to work together toward a common vision. It is the fuel that allows common

people to attain uncommon results.

What is teamwork?

Types of TeamsWork Teams

Task Teams

Management teams

Sport teams

Task Roles for Team Members

Information GiverInformation Seeker

InitiatorOpinion Giver

ElaboratorClarifier

Standard SetterRepresentative

Every Team Member Can Help!

Team Building Activities@iitb Team Building Activities@iitb

Every year, organize family trips for staff. This helps us to build strong inter-personal relationship,

and rejuvenate ourselves with full of energy.

GLOBAL PAGODA AND GORAI BEACH PICNIC

COMMUNICATION

Key of Effective Communication:

Happy facial expressions.

Choose positive words.

Talk less, Listen more.

Make sure that what message you wanted to communicate has reached.

Soft tone of Voice.

UNDERSTANDING OTHERS

Every person is different and special, hence we cannot treat every person the same way.

Some want a great deal of support from us and others do not.

UNDERSTANDING OTHERS

Some employees gets motivated & work harder when they are praised.

UNDERSTANDING OTHERS

UNDERSTANDING OTHERS

We need to understand what works best for each employee.

Remember Maslow's Theory of Need to understand social

development.