ict age for the seniors and socially excluded persons in helsinki 2008-2013

ICT age for the seniors and socially ICT age for the seniors and socially excluded persons excluded persons

in Helsinki 2008-2013in Helsinki 2008-2013Outi Paulig, Executive Advisor

Social Services Department, Elderly Servicese-mail: outi.paulig@hel.fi

Education, socio-economical status, health, family, interestsMany belong to the first generation living in a city – and

some of them even in Finland, or in Europe…

“Define a typical elderly person in Helsinki!”It´s easy to answer: we have none! All are different:It´s easy to answer: we have none! All are different:

2

Service centre activities for the elderly in Helsinki(The Service Map of Helsinki 17.5.2012)

A hint: by using the link http://www.hel.fi/palvelukartta/Logo.aspx?hideelems=False&userid=&city=91#

…you can see the names of service centres, too.

More information about the service centres in English: http://www.hel.fi/palvelukartta/Logo.aspx?

hideelems=False&userid=&city=91#

Och på svenska:http://www.hel.fi/hki/sosv/sv/Publikationer/Broschyrer

Updated/uppdaterad 2010 (Sorry!)

““ICT age for the seniors and socially excluded persons ” Satka-ICT age for the seniors and socially excluded persons ” Satka-

project 2008-2013 briefly/ project 2008-2013 briefly/ new things in 2012new things in 2012

Two/Two/threethree full-time and several voluntary advisors giving full-time and several voluntary advisors giving personal tutoring in the service centres and helping clients personal tutoring in the service centres and helping clients to apply for ICT courses to apply for ICT courses A new recruiting course 18.9.-A new recruiting course 18.9.-17.10.201217.10.2012

Some 40 computers for clients in the service centers2011. Some 40 computers for clients in the service centers2011. Computers for the residents, voluntarians, visitors and Computers for the residents, voluntarians, visitors and staff in the services houses.staff in the services houses.

New computers have the City library multilingual user New computers have the City library multilingual user interface with Skypeinterface with Skype

2 2200/2 2200/~ 2500 ~ 2500 tutorial sessionstutorial sessions Tutoring also in English,Tutoring also in English, Swedish, Russian, Bengal etc. Swedish, Russian, Bengal etc.

Financed by of Innovation Fund of the

Helsinki City!

The ideology of Satka

”The four golden rules”:• Visibility• Continuity• Encouragement• Customer oriented approachThe one and only prohibition for the tutors:”Don´t touch the mouse yourself”

As one city librarian said it: “We make our contribution towards equality in ICT society.!

”Well, it`s about time to start, then!”

”It was quite handy, after all”

““ICT age for the seniors and socially excluded ICT age for the seniors and socially excluded persons persons

in Helsinki 2008-2013”in Helsinki 2008-2013”

Outi Paulig, project manager outi.paulig@hel.fi

Lutfor Rahman, the coordinator of the multicultural instruction, lutfor.rahman@hel.fi

Thank you for your

attention!