ict in health insurance : does it make a difference

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

ICT in Health Insurance :Does it Make a Difference

Antony JacobChief Executive Officer

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

Stakeholder’s ExpectationsCustomers PartnersEmployees

How do I prevent illness.AND.

Ensure I amprotected financially

from healthcare costs

How do I process claim fast

.AND.Get paid for

it at the earliest

How do I analyse data .AND.

Make sound business decisions

Shareholders : Deliver Value as Trusted Brand

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

ICT Leveraged to ‘Assess’ and ‘Improve’

Customer Health

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

Health & Wellness Tools - Portal

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

Health & Wellness Tools – Mobile App

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

Integrated Communication with Customers

On TimeSupport

RelevantSupport

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

ICT Enabling Data Analytics for

‘Timely’ and ‘Accurate’ Business Decision

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

Analytics Engines Analytics Activities

Report

PredictiveAnalytics

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

Analytics delivering value

Customer Life Time Value and Segmentation

Predicting customer likely to lapse

Identifying customers likely to re-purchase

Creating products with pricing likely to increase sales

Detecting claims frauds before they occur

1

3

5

4

2

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

ICT FosteringPartner Relationships

through‘Speedy’ and ‘Efficient’

Claims Settlement

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

Customised Portals created to facilitateSpeedy settlement of claims and payments

To the Hospitals and CustomersCustomer Data Sharing with TPA Claims Documents Management

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

Thank You.