implications of social media for it departments

Kate CarruthersCeBIT Australia WebForward

May 2009

Implications of Social Computing for IT

Departments

Life used to be different

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But things have changed

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Business tempo used to be different

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Democratisation of technology

• Users can do much of it without us

• They have better tech @ home now

• SaaS offerings are there via port 80 & a credit card

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BIG CHALLENGE: How do we manage this?

Big Impacts on IT Departments

• Complexity & cost – IT departments can’t do it all anymore

• Faster operational tempo – from years/months to days/minutes

• Democratization of technology – harder to control users when they just go to the cloud

• Social computing – is changing user expectations as consumers & employees

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More info

http://slideshare.net/carruthk

http://katecarruthers.com

@kcarruthers

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