incident response information system using web and sms platforms

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

Incident Response Information SystemUsing Web and SMS Platforms

Romack Natividad - La Verdad Christian CollegeMa. Theresa Jimenez - College of Subic Montessori Inc.Dr. Gilbert Tumibay - Angeles University Foundation

International Higher Educational Research Forum (IHERF)Tagaytay International Convention Center

September 14-17, 2016

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

Acknowledgement

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionObjectives

Incident Response Information System

Allow users to send incident reports via SMS and/or HTTPprotocol

Provide responding teams an almost real-time notification oflatest incident reports

Allow authorized users to record and monitor incident reports

Provide easy archiving and retrieval of recordedvoice-conversation of incident reports

Document the incident from initial report upto turnover ofvictim/patient to receiving medical institution

Provide a visual representation of the incident locations usingonline map

Useful analytical tool to discover trends of incidents

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionObjectives

Incident Response Information System

Allow users to send incident reports via SMS and/or HTTPprotocol

Provide responding teams an almost real-time notification oflatest incident reports

Allow authorized users to record and monitor incident reports

Provide easy archiving and retrieval of recordedvoice-conversation of incident reports

Document the incident from initial report upto turnover ofvictim/patient to receiving medical institution

Provide a visual representation of the incident locations usingonline map

Useful analytical tool to discover trends of incidents

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionObjectives

Incident Response Information System

Allow users to send incident reports via SMS and/or HTTPprotocol

Provide responding teams an almost real-time notification oflatest incident reports

Allow authorized users to record and monitor incident reports

Provide easy archiving and retrieval of recordedvoice-conversation of incident reports

Document the incident from initial report upto turnover ofvictim/patient to receiving medical institution

Provide a visual representation of the incident locations usingonline map

Useful analytical tool to discover trends of incidents

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionObjectives

Incident Response Information System

Allow users to send incident reports via SMS and/or HTTPprotocol

Provide responding teams an almost real-time notification oflatest incident reports

Allow authorized users to record and monitor incident reports

Provide easy archiving and retrieval of recordedvoice-conversation of incident reports

Document the incident from initial report upto turnover ofvictim/patient to receiving medical institution

Provide a visual representation of the incident locations usingonline map

Useful analytical tool to discover trends of incidents

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionObjectives

Incident Response Information System

Allow users to send incident reports via SMS and/or HTTPprotocol

Provide responding teams an almost real-time notification oflatest incident reports

Allow authorized users to record and monitor incident reports

Provide easy archiving and retrieval of recordedvoice-conversation of incident reports

Document the incident from initial report upto turnover ofvictim/patient to receiving medical institution

Provide a visual representation of the incident locations usingonline map

Useful analytical tool to discover trends of incidents

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionObjectives

Incident Response Information System

Allow users to send incident reports via SMS and/or HTTPprotocol

Provide responding teams an almost real-time notification oflatest incident reports

Allow authorized users to record and monitor incident reports

Provide easy archiving and retrieval of recordedvoice-conversation of incident reports

Document the incident from initial report upto turnover ofvictim/patient to receiving medical institution

Provide a visual representation of the incident locations usingonline map

Useful analytical tool to discover trends of incidents

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionObjectives

Incident Response Information System

Allow users to send incident reports via SMS and/or HTTPprotocol

Provide responding teams an almost real-time notification oflatest incident reports

Allow authorized users to record and monitor incident reports

Provide easy archiving and retrieval of recordedvoice-conversation of incident reports

Document the incident from initial report upto turnover ofvictim/patient to receiving medical institution

Provide a visual representation of the incident locations usingonline map

Useful analytical tool to discover trends of incidents

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionSignificance

Significance

Audiences:

Practitioners involved with the design of these systemsUsers and managers concerned with the development and useof these systemsResearchers interested in the area of incident responseinformation systems

Extensible Incident Response Information System

Harnessing the cheapest and common technology available

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionApplications

Application of this project

Road incidents reporting*

Crime reporting

Disaster-related incident reporting

Fire incident reporting

Emergency cases reporting

Drug-related cases reporting

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionRoad traffic incident

In 2015, the World Health Organization (WHO) reports that eachyear 1.2 million lives are claimed by road traffic injuries, which hashuge impact on health and development.

Road accident casualties categorization in the Philippines 2015

Department of Public Works and Highways (DPWH) TrafficAccident Recording and Analysis System (TARAS)

53% Riders motorized 2-3 wheelers

19% Pedestrians

14% Drivers of 4-wheeled cars and light vehicles

11% Passengers of 4-wheeled cars and light vehicles

2% Cyclists

1% Others

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionRoad traffic incident

In 2015, the World Health Organization (WHO) reports that eachyear 1.2 million lives are claimed by road traffic injuries, which hashuge impact on health and development.

Road accident casualties categorization in the Philippines 2015

Department of Public Works and Highways (DPWH) TrafficAccident Recording and Analysis System (TARAS)

53% Riders motorized 2-3 wheelers

19% Pedestrians

14% Drivers of 4-wheeled cars and light vehicles

11% Passengers of 4-wheeled cars and light vehicles

2% Cyclists

1% Others

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionRoad traffic deaths

The rate of road accident casualties never went down below 1000mark from year 2004 up to 2013.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionPhilippine cellular mobile telephone subscribers 2015

Mobile phone subscribers 2015

102,823,569 cellular mobile telephone subscribers nationwide(PSA Philippines in Figures 2015)

(53.47%) 54,983,400 SMART

(29.22%) 30,040,000 GLOBE

(15.86%) 16,308,602 DIGITEL

(1.45%) 1,491,567 OTHERS

The citizens could help request response by informing theauthorities thru text messaging, the citizens themselves could alsorequest assistance and help in case they require it by just usingtheir mobile phones in emergency situations.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionPhilippine cellular mobile telephone subscribers 2015

Mobile phone subscribers 2015

102,823,569 cellular mobile telephone subscribers nationwide(PSA Philippines in Figures 2015)

(53.47%) 54,983,400 SMART

(29.22%) 30,040,000 GLOBE

(15.86%) 16,308,602 DIGITEL

(1.45%) 1,491,567 OTHERS

The citizens could help request response by informing theauthorities thru text messaging, the citizens themselves could alsorequest assistance and help in case they require it by just usingtheir mobile phones in emergency situations.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

IntroductionUNTV Tulong Muna Bago Balita

On July 18, 2010, the UNTV channel 37 introduced theirunconventional news advocacy by launching (Rescue First, ReportLater) that puts life-saving efforts before the honor of being thefirst to cover the news.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

Related Works

Related Works

Related Systems

People’s Action Team Responding On-Line (PATROL) 117emergency hotline (since 2003)

Nationwide 911 (replaced Patrol 117, since August 2016)

Pure Force and Rescue Corporation - enable agencies to trackand manage emergencies across the country

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

Related Literatures

Published works

The Design of a Dynamic Emergency ResponseManagement Information System by B. de Walle et.al.

Using IM and SMS for Emergency Text Communicationby W. Song et.al.

A Real Time Web Based Electronic Triage, ResourceAllocation and Hospital Dispatch System for EmergencyResponse by V. Inampudi

Improving Information Dissemination and CollectiveData Directory for Focus Group via Web Based Systemand SMS by S. Ismail et.al.

Intelligent Flood Information System via SMS by S.Hussin

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignIncident Response Information System (I.R.I.S.) Model

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignParse SMS messages using GSM Module attached to a computer

The system requires a GSM module to be able to receive and sendSMS messages. Incoming incident reports will be received by theSMS module, and saved to the local database. Messages will be

parsed, validated and classified.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignPython for parsing SMS messages

The python-gsmmodem is python library that interfaces the GSMmodem attached to the system. This is a serial terminal library forcommunicating with an attached GSM modem. This library relieson pyserial (http://pyserial.sourceforge.net) for serialcommunication. Python is required to installpython-gsmmodem.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignSMS listener

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignSync SMS messages to Online storage

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignHow to report incidents to I.R.I.S.

Report incidents via SMS, Phone Call, and Web Form

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignIncident Reports via Web Form

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignIncident Reports via Phone calls

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignSMS messages verification

All SMS incident reports requires validation before considering thereport as a legitimate and valid incident report.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignIncident Reports List

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignEdit Incident Detail

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignEdit Incident Patient Details

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignIncidents Graphical Report

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignIncidents Map

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

DesignPrintable periodic incident reports

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

ResultsSoftware quality survey result

35 respondents composed of IT professionals and practitioners, andresponse unit team members.

ISO 25010 standards for software quality

Software Criteria Weighted Mean InterpretationFunctional Stability 4.41 Very Good

Performance efficiency 4.44 Very Good

Compatibility 4.46 Very Good

Usability 4.46 Very Good

Reliability 3.87 Good

Security 4.35 Very Good

Maintaintability 4.3 Very Good

Portability 4.35 Very Good

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

Conclusion

Phone, SMS and web technologies are valuable tools forrequesting assistance in incident situations.

The visual representation of incident reports using tables,graphs and maps provide effective ways to understandincidents data. It helps analyze the frequency of incidentreports per nature of incident, per location, per period of time.

There is a great need for the development of a state of the artinfrastructure that will be used by the incident commandcenter to automate the monitoring and informing the nearestresponding agencies to attend to the victim.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

ConclusionFuture Works

Automatic detection and reporting of incidents in communities

Data scientists might be interested in the content of theincident reports bank

Text classification algorithms for Filipino-based-text incidentreports

System integrators to work on building a fault-tolerant systemlike this using the simplest technology available.

Acknowledgement Introduction Related Works Design Results Conclusion Thank you

Thank you

Thank you!