informal presentation(consulting firm)
Post on 17-Jan-2015
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Yummy Fast Food
Agenda
About Yummy
Problems & Needs
Business Opportuniti
es
Progress & Possible
Difficulties
ABOUT Yummy Fast Food Ltd
• world's largest Chinese quick service restaurant group established in 1998
• more than 75 self-service fast food restaurants
• known for quality food and services• one of the top 10 Best in Corporate
Management in Hong Kong
PROBLEMS & NEEDS ANALYSISFor Yummy Fast Food Ltd.
Acquisition of Perfect Catering
1• ‘Perfect’ staff brings in
new working culture • ‘Perfect’ and ‘Yummy’
got different cultures
2• Changes to company
structures only• Ignore needs of new
comers for adaption
3• Great impacts on
morale, performance + relationships among new and old staff
Acquisition of
‘Perfect Caterin
g’
Impacts on
Frontline Staff
Impacts on
Company Policies
1. Impacts on Frontline Staff:- Do not get along - No trust, no bonding2. Impacts on Company Policies:- No uniform standards for review system - Senior/Team managers has new responsibilities after the acquisition
1. To be reminded of the ‘Corporate Vision’2. Social bonding between two parties3. Attitude change for both parties4. Changes to old systems:- fairer review system - training for senior/team managers to motivate team members
Problems Needs
BUSINESS OPPORTUNITIESFor Yummy Fast Food Ltd.
• Managers
• Did little about disputes & foster cooperation among colleagues
• Lack of shared vision & synergy
• Able to lead and motivate their teams to work for the common good
• Strategies for team-building and leadership
Target Problem
EffectContent
Program 1Leadership and Team-Building For
Managers
• Managers
• No uniform standards for review system
• Being a competent performance appraiser
• Professional development for an appraisal system with ethics & fairness
Target Problem
EffectContent
Program 2Manager As Appraiser
• All staff including managers
• Different work styles
• Different views of operations
• Equipped with communication and inter-personal skills for goal achieving
• Work on collaboration, team and motivation
Target Problem
EffectContent
Program 3How to Win Friendship in
Workplace
•Tangible gains: course fee ~ $163,000 •Intangible gains: program evaluation, reputation etc.
Estimation
•Short-term opportunity: program for staff•Long-term opportunity: program for managers
Evaluation
•Propose up-to-date training programs for managers•Keep track of Yummy’s satisfaction level
Suggestion
ProjectPhase 1
(on target):Define
Business Context & Strategic
Need
Phase 2 (on
target):Frame the Issues & ConcernsPhase 3 (current stage):Gather
and analyze
data
Phase 4:Design
necessary changes
Phase 5:Implement
and mobilize
Phase 6:
Assessment & Follow
up
Progress summaryPhase 1 & 2:reviewed information given by the clients
Phase 3:Enquired for more company information detailsConducted field observations and surveys Exit interview with employee
Possible difficulties• Difficulties in assess to data (internal
and external)• Anxious employees• Unanticipated threats• Unsuitability of design details• Low involvement of the client• behind schedule
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