information technology management naruc/nerc regulatory partnership 2012
Post on 14-Dec-2015
215 Views
Preview:
TRANSCRIPT
Information Technology
ManagementNARUC/NERC Regulatory Partnership 2012
2
CURRENT CURRENT DATABASEDATABASE
NARUC/NERC Regulatory Partnership 2012
NARUC/NERC Regulatory Partnership 2012
3
Work Area
NARUC/NERC Regulatory Partnership 2012
4
Pending Cases
NARUC/NERC Regulatory Partnership 2012
5
Complaint Form
NARUC/NERC Regulatory Partnership 2012
6
Reports
NARUC/NERC Regulatory Partnership 2012
7
Complaint Time Overview Report
NARUC/NERC Regulatory Partnership 2012
8
Complaint Listing Report
NARUC/NERC Regulatory Partnership 2012
9
Utility Adjustment Report
NARUC/NERC Regulatory Partnership 2012
10
Average Completion Time Report
11
NEW NEW DATABASEDATABASE
NARUC/NERC Regulatory Partnership 2012
12
Outlook View of Dashboard
NARUC/NERC Regulatory Partnership 2012
13
Outlook View
NARUC/NERC Regulatory Partnership 2012
14
Outlook View of Cases
15
Outlook View of Cases
16
Complaint Form
17NARUC/NERC Regulatory Partnership 2012
Selecting Utility Company
18NARUC/NERC Regulatory Partnership 2012
Selecting Contact
19NARUC/NERC Regulatory Partnership 2012
Enter New Contact Information
20NARUC/NERC Regulatory Partnership 2012
How to Add Activities
Adding an Activity - Letter
21
Top half of screen
Adding an Activity - Letter
22NARUC/NERC Regulatory Partnership 2012
Bottom half of screen
23NARUC/NERC Regulatory Partnership 2012
Opening Document/Attachment
NARUC/NERC Regulatory Partnership 2012
24
Left half of the screen
Closed Activities
25
Right half of the screen
NARUC/NERC Regulatory Partnership 2012
Closed Activities
26NARUC/NERC Regulatory Partnership 2012
Adding an Activity - Email
Top half of screen
Adding an Activity - Email
27NARUC/NERC Regulatory Partnership 2012
Bottom half of screen
28NARUC/NERC Regulatory Partnership 2012
Adding an Activity – Phone Call
29NARUC/NERC Regulatory Partnership 2012
Resolve Complaint
30NARUC/NERC Regulatory Partnership 2012
Resolve Complaint
31NARUC/NERC Regulatory Partnership 2012
Closed Activities
32NARUC/NERC Regulatory Partnership 2012
top related