inspiring the future by charles trevail of promise - presented at insight innovation exchange north...

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Businesses are operating in a more volatile world than ever before. Every business model is open to challenge and under constant threat. Increasing levels of data and pressure to move faster make it difficult to take time to step back and think – making businesses and their people resistant to change. On top of that, demanding consumers want more for less and rely on their feelings as facts. These aspects of the current business landscape make it challenging to get inspired and create breakthrough innovations. To inspire the future, we must turn many of the principles that have guided market research for the last 50 years upside down. Inspiring the future is all about consumer inspired growth by creating real value in customers’ lives. This session will cover six key principles of an ‘outside in’ approach to helping organizations grow and serve as pillars to inspire the future of your business: Creating deep and intimate relationships Asking a really big question that matters to your customer Listening for possibilities Inventing together to acknowledge that everyone is creating Generating passion and creativity through play Building momentum with your consumer These principles will be brought to life with real life examples from around the world of co-creating with your customers.

TRANSCRIPT

Inspiring the future

June 2013

Charles Trevail | CEO

Collaborating and co-creating

with consumers for…

Pioneers in co-creation…

The future of flying

Brand Extensions

The restaurant of

the future

Retail service propositions

Better money in a cashless

world

A global mission – ‘make everyday

delicious’

Pioneers in online communities

WHICH DRIVES HIGHER RETURNS

-50%

-40%

-30%

-20%

-10%

0%

10%

20%

30%

40%

RELA

TIV

E C

HA

NG

E

COMMUNISPACE CLIENT INDEX VS. THE S&P 500

Agenda

1 Why inspiring the future is so difficult

2 How do you inspire the future

Why inspiring the future is so difficult

Inspiring the future | slide 8

Inspiring the future | slide 9

How can you build

temporary monopolies?

Inspiring the future | slide 10

When there is more choice than ever…

Inspiring the future | slide 11

When consumers are in charge…and are becoming more and more demanding…

Inspiring the future | slide 12

When it comes to customers, feelings are facts

Inspiring the future | slide 13

When there is no time to think…

2.9m emails sent every second

There is so much noise…

20 hours of video uploaded to YouTube every minute

50m Tweets every day (www.bigdatadiary.com)

Inspiring the future | slide 15

When 90% of the world’s

data will be created in the next two years (Gartner)

Inspiring the future | slide 16

When human beings are uncomfortable with change …

Inspiring the future | slide 17

I love Paris in the the springtime

Inspiring the future | slide 18

How do you inspire the future?

Inspiring the future | slide 19

…by creating value in customers’ lives

Inspiring the future | slide 20

1By creating relationships

Inspiring the future | slide 21

Inspiring the future | slide 22

2 By asking a big

question

Inspiring the future | slide 23

The bigger the question, the bigger the breakthrough

Inspiring the future | slide 24

3By listening for possibilities

Inspiring the future | slide 25

GREEN/CONSERVATION

ROMANCE/LUXURY

Inspiring the future | slide 26

4 By inventing together

Inspiring the future | slide 27

Inspiring the future | slide 28

5 By playing/dreamin

g

Inspiring the future | slide 29

‘Play’ engages consumers and generates better ideas

THE FIVE COLLABORATION FUNDAMENTALS

4

5 By Playing/Dreamin

g

5

By collaborating together

4

By listening for possibilities

3

By asking a big question

2

By creating relationships

1

Inspiring the future | slide 31

Be part of inspiring the future!

Charles Trevail| Find our more in our first book…

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