integrating on line learning with strategy and learning infrastructure covenant health-care

Integrating On-line Learning with

Strategy and Learning Infrastructure

Al VanArsdal and Loyce Brown

Covenant HealthCare

Leadership. Accountability. Sustainability.

Covenant HealthCare

• 6th largest health care

facility in Michigan

• Licensed for 650 beds

• 4,300+ employees

• Has 500+ physicians

on medical staff

Covenant HealthCare?• Obstetrics• Neonatal and pediatric care• Cardiology• Neurology• Orthopedics• Oncology• Home care, DME, hospice• Referral Center• Acute inpatient rehabilitation• Largest Emergency Care Center

Leadership at Covenant HealthCare

• Executives

• Directors

• Managers

• Coordinators

Old Paradigm of Leadership Development

The organization decided what and how leaders would

develop themselves

Limitations• Length and/or content not appropriate

• Inability to individualize content

• Lack of evaluation for leadership effectiveness

We Asked the Experts!

“What does it takes to be a successful leader at Covenant HealthCare?”

• Extensive research conducted into best practice leadership programs

• Responses and research combined

New Leadership Development Program

Goals

• “Own” leadership roles

• Build accountability skills

• Demonstrate creativity &

innovation

New Paradigm• The individual leader will take

ownership for leadership development while the organization is will provide tools and support

• Organizational Development had to make the shift!

SuccessfulLeadership at Covenant

Goals and Results

Cognitive and Technical

Capabilities

Values and EQ

Capabilities

Leadership Capabilities: Cognitive & Technical Skills

W.E. C.A.R.E. Values• Working Together

• Selflessness and compassion• Sacrifice, commitment, performance• Inter-department interaction• Shares talent, knowledge, expertise• Initiative to pull team together

• Excellence• Honors commitments• Exceptional achievement• Exhibits drive and follow-through• Exceeds customer expectations• Continuously improves

• Customer Service• Seeks to exceed expectations• Anticipates and resolves issues• Keeps people informed• Timely, polite in response• Takes ownership to resolve issues

• Accountability• Keeps promises, honors commitments• Takes responsibility to get the job done• Community involvement• Quickly responds and Resolves

customer service issues

• Respect• Embraces diversity and differences • Respects regardless of circumstances• Tells the truth and keeps promises• Takes time to be compassionate

• Enthusiasm• Focuses on the positive in others• Shows a ‘can-do’ attitude• Creates a positive working

environment• Brings a high energy level• Makes the best of all situations

15 Learnable Skills of EQ*• Assertiveness• Emotional Self- Awareness• Empathy• Flexibility• Happiness• Impulse Control• Independence• Interpersonal Relationships

• Optimism

• Problem-Solving

• Reality-Testing

• Self-Actualization

• Self-Regard

• Social Responsibility

• Stress Tolerance

*Based on the BarOn Model of Emotional Intelligence

T.O.O.L. Program Components

(Taking Ownership of Our Learning)

T.O.O.L. Program Components

(Taking Ownership of Our Learning)

Learning FrameworkUnderstand the Whats

and Hows of being a

successful leader

Assess leaders’ current level of

performance and ability for Leadership Success

Learn new methods and knowledge for

improved and continued performance

Implement (apply and sustain)

new methods

Develop Leadership Learning Plan

Assessment Tools

• EQ assessments• 360 Assessment

• Self Assessment

• Technical/Cognitive skills will be assessed through the BTL Competency Module

Business Training LibraryOn-Line Resource

• Integrate custom curriculum

• Track ALL learning activities

• Notify, remind & congratulate

• Access resources from any computer

Learning Teams: Why?

• Adult Learning

• Local Experts

• Group Learning

• Safe Environment

• Peer Support

24+ hours of development• Individual On-line Training

• Lunch’n Learn sessions • Emerging Topics sessions

• Leadership Group meetings• Coaching and Mentoring

• Covenant College project• Learning Teams (required)

Covenant Leadership T.O.O.L. Program Goals

Effectively Communicating

the New Program to our Leadership

Benefits of The T.O.O.L. Kick-Off Experience

• Clarity on expectations

• Understanding the process

• Familiarization with available resources

• Personalized Leadership Learning Plan

T.O.O.L. Kick-Off Sessions

• Day One Session• Introduced to the new program and its

requirements, including BTL and EQ

• Day Two Session• Completed individualized leadership

learning agendas

The Learning Framework, Revisited

Understand the Whats

and Hows of being a

successful leader

Assess leaders’ current level of

performance and ability for Leadership Success

Learn new methods and knowledge for

improved and continued performance

Implement (apply and sustain)

new methods

Develop Leadership Learning Plan

Day One Technical/Cognitive

Skills, WE CARE Values and EQ Skills

EQi/EQ 360 and Self/Boss Assessment

Day Two Sessions (10 Step Method)

On-line Tool, Lunch n’ Learn, Coaching/

Mentoring, Other CoursesLearning Teams,

OD support

Loyce Brownloyce.brown@chs-mi.com

Al VanArsdal

avanarsdal@chs-mi.com