intelligent engagement...getting support across your entire content journey john oxley jon fisher...

Intelligent Engagement3 – 5 December 2019 | Barcelona

#VECMS

Getting Support Across Your Entire Content Journey

John Oxley Jon FisherSr. Program Manager

Content Partners, EuropeProgram Manager

Vault Content

3#VECMS |Copyright © Veeva Systems 2019

What is the Veeva Content Partner Program?

Drives Customer Success

Partners Trained & Supported

Individuals Certified

Global Network of 460+ Partners

4#VECMS |Copyright © Veeva Systems 2019

Why Has the Program Changed?

Unprecedented Number of Partners

Increase in Supported Products

Changing Industry Trends

Needed to Scale Existing Model

Program Almost 8 Years Old

Multichannel Content Support

6#VECMS |Copyright © Veeva Systems 2019

• CLM Simulator

• Optional CRM and Vault Sandboxes for Content Testing

• Troubleshooting Support

• Vault and CRM Content Admin Support

• Content Packaging Guidelines

• Technical Documentation

• Best Practice Guidance

• Example Code

• Product Overviews

• Business Development Materials

• Project Checklists

• Product Webinars

Strategy & Planning

Design & Development

Content Administration

Testing & Troubleshooting

Multichannel Content – What is Covered?

7#VECMS |Copyright © Veeva Systems 2019

Multichannel Content Partnership ModelsRelationship Management & Software

Relationship Management

CRMSandbox

Vault Sandbox

MultichannelPortal

Training &Certification

Documentation& Webinars

Technical Support& Community

Portal

iOS Veeva CRMSimulator

ProgramManager

Vault Content Support

9#VECMS |Copyright © Veeva Systems 2019

Vault Content – What is Covered?

• Support for Vault MedComms specific features & best practices

• Coming in Phase 2

• Support for API usage with 3rd Party Sites

•Brand.com

•HCP Portals

•MedInfo Sites

• Best Practices

• Industry Standards

• Efficiency Training

• Product Webinars

• Community• Coming in Phase 2

• DAM Strategy

• Modular Content

• Content Reuse

• Brand Portal

• Digital Publishing

Digital Asset Management (DAM) Review & Approval API Support Vault MedComms

10#VECMS |Copyright © Veeva Systems 2019

Relationship Management + Software

Relationship Management

Vault PromoMats or MedComms Sandbox

Vault ContentPortal

Training Documentation& Webinars

Technical Support& Community

Portal

Certification Opportunities

ProgramManager

Vault Content Partnership Models

11#VECMS |Copyright © Veeva Systems 2019

Speed

Value of the Content Partner Program to You

AccountabilityQuality CostChoice

Content Partner Certification

13#VECMS |Copyright © Veeva Systems 2019

Certifications Available to Content PartnersAll on an individual level; availability dependent on partnership type

All Multichannel CRM products

All Multichannel CRM products

Review & Approval

Multichannel CRM Business Users

Multichannel CRM Technical Users

Vault PromoMats & Vault MedComms Users

14#VECMS |Copyright © Veeva Systems 2019

Veeva Learning – Certificates & Badges

15#VECMS |Copyright © Veeva Systems 2019

Content Partner Listings

16#VECMS |Copyright © Veeva Systems 2019

Certification Database

17#VECMS |Copyright © Veeva Systems 2019

Why You Should Look for Certification

Work with the Best

Proven Expertise

Ongoing Learning

18#VECMS |Copyright © Veeva Systems 2019

Summary

Ensure individuals are certified in the right products and processes

Engage the right type of Content Partner