intro networks community manager presentation
Post on 01-Nov-2014
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Welcome introNetworksCommunity Managers!
SITEconnect:A community for SITE learning
professionals
Presented by:Sandy MastersVolunteer Community Manager
Topics – Increasing Membership:•STAR (Situation, Tactics, Action, Results)•Ambassador Program•Idea for community engagement•First Friday’s – Training •Advertising in InSITE & Webinars•Challenge – Growing membership at the
same time as building a thriving community
STAR
•Situation – Society of Insurance Trainers & Educators has almost 1000 members; many factors contributed to the need for an online social networking tool.
•Tactics – Roll-out; Ambassador program•Actions – First Fridays; consistent
messaging•Results – 307 members have created
profiles; 45 SITEconnect Ambassadors
Ambassador Program
•Monthly meetings online•Created SITEconnect Ambassador Group•Recognition•Special Ambassador ribbons for
conference
Community Purpose
•To create a place for SITE members to share information and resources as we discover them. This collective collaboration on learning tools and resources will enable us to improve our performance in a way that we could not do alone.
Modes of Interaction• Viewing activity: people are drawn to a
community and the information the community creates by their sense of usefulness of the information
• Writing: posting activity is higher for those who participate in offline meetings around the community
• 90-9-1 Rule – Need the Ambassadors Help!
Source: http://blog.jackvinson.com/archives/2007/02/03/encouraging_participation_in_virtual_communities.html
SITEconnect Components• My Profile• Connections/Search• Help• Groups• Resources
▫ Attachments▫ Internet sites▫ Really Simple Syndication (RSS Feeds)
• Forums
Importance of Completing Tags
Need tags to be seen on pin map
Word Selection – Top Tags
Log-Ins By Date
Contributions of a SITEconnect Ambassador•Posting and monitoring a Forum Topic•Posting a Resource•Reaching out to another SITE member•Becoming a Group Manager•Write an article for InSITE
Ideas for Community Engagement•Example that came from an Ambassador
First Fridays - Training•Personally
invite all new members to SITEconnect intro webinar
•Held monthly•From
website:
Advertising in inSITE/Webinars
Continuing Challenge•Growing membership at the same time as
building a thriving community•We have to remember that not all people
understand how to use social networking tools to solve problems
•We need to teach people how to connect, communicate and collaborate in new ways to make their job easier
•Social Networking Community Managers are pioneers!
This presentation is available on Slideshare•www.slideshare.net/sandramasters
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