itqms itil v3 service lifecycle and process map v1.0
Post on 18-Jan-2016
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SKMS
SKMSCMS
Service Package
Service Strategy
Business Requirements
Business Strategy
Legal & Regulatory
RequirementsService Strategy
& IT Plans
Demand Mgmt.
Pattern of Business Activity
Core Services
Supporting Services
Service Level Packages
Capacity Mgmt.
Information Security Mgmt.
IT FinancialMgmt.
IT Financial Plan
IT Budget
Availability Plan
Capacity Plan
IT Service Continuity
Mgmt.
Information Security Policies
and Controls
Risk Assessment
IT Service Continuity
Strategy & Plan
Business Impact Analysis (BIA)
Availability Mgmt.
Service Portfolio Mgmt.
Service Catalogue
Mgmt.
Configuration Mgmt.
Service Level Mgmt.
SLA & OLA
Supplier Mgmt.SCD
Service Transition Planning
Validation & Testing
Mgmt.
Release & Deployment
Mgmt.
Knowledge Mgmt.
Evaluation Mgmt.
Change Database
CMDB
DML
Definitive Spare StoreEvaluation
Report
Configuration Mgmt. Plan
KM Strategy, Procedures &
Controls
CMIS
Service Improvement
Plan (SIP)
Service Strategy Service Design
Service Operations Service Transition
Continual Service
Improvement
Measurement Data
Continual Service Improvement
AMIS
Technical Service
Catalogue
SMIS
IT Service Portfolio
Business Service
Catalogue
UC
Service Reporting
Individual Process SIP
Organizational Accounting
Policies
Test Strategy
Release & Deployment
Plan
Service Transition Strategy
Service Improvement
Plan (SIP)
SKMS
Service Improvement
Policy
Service Improvement
Plan
Change Mgmt.
SKMS
Event Mgmt.
Event
Incident Incident Mgmt.
Request fulfillment
Mgmt.
Service Request
Problem
Problem Mgmt.
Service Improvement
Plan (SIP)
Access Request Access Mgmt.
Information Security Policy
Alert & Event Log
Incident Database
Service Request Database
Access Request Database
Problem Database
Known Error
Database
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Service Lifecycle & Process Map
QMSwww.it-QMS.com
®
AbbreviationsAMIS – Availability Management Information SystemCMDB – Configuration Management DatabaseCMIS – Capacity Management Information SystemCMS – Configuration Management SystemDML – Definitive Media LibrarySCD – Supplier Management DatabaseSKMS – Service Knowledge Management SystemSLA – Service Level AgreementSMIS – Security Management Information SystemOLA – Operational Level AgreementUC – Underpinning Contract
ITIL®
Long Term Business
Objectives
Business Objectives
DesignDesign
OperationOperation
StrategyStrategy
TransitionTransition
Continual Continual ImprovementImprovement
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