jira's journey from product to platform: managing a tectonic shift in your delivery model

MEGAN COOK • PRODUCT MANAGER • ATLASSIAN • @MEGANWCOOK

From product to platform

MATT WATSON • DEVELOPER MANAGER • ATLASSIAN

The Model T

Image Source: http://www.wallpaperup.com/142175/1926_Ford_Model-T_Tudor_Sedan_retro.html

Image Source: http://static.betazeta.com/www.fayerwayer.com/up/2013/03/Mail-660×350.jpg Image Source: http://myautoworld.com/ford/history/ford-t/ford-t-5/ford-t-6/ford-t-6.html

Image Source: http://myautoworld.com/ford/history/ford-t/ford-t-5/ford-t-6/ford-t-6.html Image Source: https://www.reddit.com/r/WeirdWheels/comments/2mzktr/tiny_house_built_on_a_ford_model_t_c1926/

Picture of DJ Kanban crushing it

Photo: Steve King

Image Source: http://imgkid.com/usps-truck.shtml

Image Source: http://st.biglion.ru/cfs13/deal_offer_photo/53/f9/53f90bf3166b01f29fb9fec8445f819a.jpg Image Source: http://motorhome.prevostcar.com/converter/millennium-luxury-coaches

Image Source: http://www.mascus.kz/selhoztehnika/rulonnye_press-podborschiki/case-ih-464-rotorcutter/kqe5pvi5.html

Our Team

Satellite Teams

Everyone involved

people~250

people~250developers~175lines of code5,000,000users1,000,000’s

Big Statement

Toto, I’ve got a feeling we’re not in Kansas anymore

Image Source: http://www.themost10.com/famous-film-quotes/

Test early and often

Platform

Source Code

Platform

Platform

Project Types User RolesLicensing

As if it wasn’t complex enough . . .

Don't #@!% the Customer!

Image Source: https://www.flickr.com/photos/jamescridland/613445810

• Big cool statistic

• 2,569

• Add-Ons in Marketplace

Two Teams Two Paths

Image Source: http://imgbuddy.com/split-path.asp

• Big cool statistic

• 2,569

• Add-Ons in MarketplaceBut if we split…

Image source: http://www.motorship.com/news101/industry-news/mol-comfort-final-report

Image source:https://www.vesselfinder.com/news/1222-UPDATE-on-MOL-Comforts-Accident-PHOTOS

We don’t want two ships…

… because they sink!Image source: http://tmcmarine.com/mol-comfort/ Image source: http://www.shipspotting.com/gallery/photo.php?lid=1890123

• Big cool statistic

• 2,569

• Add-Ons in Marketplace

Image source: http://www.havingtime.com/strength-in-numbers-sticking-together-to-accomplish-our-goals/

One Team

Get to Work

• Big cool statistic

• 2,569

• Add-Ons in Marketplace

Image source: http://www.ibiblio.org/hyperwar/USN/USN-Ops-XIV/

Make a better plan

• Big cool statistic

• 2,569

• Add-Ons in Marketplace

Image source: http://theglobalsuccessacademy.com/2015/04/25/ted-talks/

Image source: http://beefeaters.com/

• Big cool statistic

• 2,569

• Add-Ons in Marketplace

Image source: http://randomwire.com/japan-earthquake-safety-training

Dress rehearsals

Empower everyone to be responsible

& Foster a culture of support

Backlog

TeamCommunication

Bugs / breakages

How we normally work

Take a picture of Bruce looking sad and stressed, maybe with a pile of papersdisclaimer: some dramatisation may have been applied

Backlog

TeamCommunication

Bugs / breakages

How we changed

97 Blog posts in 200 days!

Credit : Stephen J. Cannell Productions

Poorly shop pics of the JIRA A-team’s faces on these guys

Credit : Stephen J. Cannell Productions

Forewarned is forearmed

Developers

Dogfooding

Production

Early warnings of breakages

Early warnings of breakages

Early warnings of breakages

Standardise on reporting not process

Working together in our own special way

Image source: http://fishllustration.blogspot.com.au/

Getting to predictable

Getting to predictable

Data-driven realistic forecast

Frequent communication

Picture of Simone juggling

Simone

The glue

Screenshot of project central

Project Central

Key learnings for your next large project

Frequent communication

Empower everyone to be responsible

Standardise on reporting needs not process

Foster a culture of support

Test early and often

Thank you!

MEGAN COOK • PRODUCT MANAGER • ATLASSIAN • @MEGANWCOOKMATT WATSON • DEV MANAGER • ATLASSIAN