just add some innovation to our life and make us satisfied

Just add some Innovation to our life

and make us satisfied

Problem: guiding customers while calling for assistance,

leveraging the terrible idle-time on the phone

The call center problem

over 70%

Of customer communication is over the phone

23%

Of customers press 1..1..1 to go though the IVR (“zero-out”)

Customer service is moving from cost center to differentiator

Forrester, 2013

$7.6

Average cost per live call

280billion

Minutes of incoming calls are handled each year at the US alone

CallVU is a New Media.We bring the internet to

the context of a call.

callVU

What is CallVU? A New Media!

When making a regular mobile-call to a contact-center, CallVU opens an automatic visual layer on the mobile phone’s screen, simultaneously to the voice menus, to make the call more comfortable and efficient.Everything you hear, you now see.

Fast and easy

Personalized

Less navigation mistakes

Call-for-action

Promote brand and offers

Innovative

Example | Navigation & Routing

Easily enter/correct digits

Gets also text

Agentless CRM updates

Advanced and innovative

Efficient

Privacy

Example | Caller inputs & more

Higher rate of self-service

Intuitive and visual

New service tools

Clear

Example | Self-service

Self Service & Information

Educate callers

Rich advanced display

Cross channel data source

Example | Web @ Phone Call

Example | Image to the caller

Clear communication

Caller identification

Shorter calls

Improved FCR

Clear communication

Caller identification

Shorter calls

Improved FCR

Example | Image from the caller

New efficient sales channel

Up-sale and cross sale

Clear and appealing

Context related

Personalized

Example | Sales

Get survey data effectively

Real-time CSR measuring

Active customer feedback

Save time on calls

Less repeated calls

Example | Post Call & Wrap up

“80% of SMBs’ future revenues will derive from their existing customers”

Gartner

ONDiGO