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Open source

Closed source

Off the shelf

Shareware

Freeware

Bespoke

Embedded

Utility software

Productivity software

Word Spreadsheet Email Database

Development tools

Compiler Debugger Translator Integrated design environment.

Applications software

Productivity software

Word Spreadsheet Email Database

Business Software

MIS Multimedia Collaboration Project management Manufacturing CAD/CAM Publishing Expert systems Health care

Development tools

Compiler Debugger Translator Integrated design environment.

What is their purpose?

Advantages and

disadvantages Off the shelf/open source/ bespoke

Operating Systems

Single processor / multi-processor

Off the shelf/open source/ bespoke

Personal assistants – Siri, Cortana

Teleconferencing

Communication Methods

Cellular / satellite

Messaging software

Social Networking

Voip Email Instant messaging

SMS

Software troubleshooting

Documentation

IP

SMTP

Protocols

TCP

UDP

FTP

HTTP

SNMP

ICMP

POP

Progress Mutual is a bank with eight branches, based in the West Midlands. Its main business is to provide savings accounts to local people. The bank has been open for nearly 100 years and has over 500 000 customers. Many of these customers use a passbook that lists all of their transactions and is updated every time they visit a branch. A new online banking system has recently been launched and a number of customers have started to use this. As well as a mainframe, the bank has a number of other servers housed in a data centre in its head office. It also has a back-up data centre in an off-site location.

Progress Mutual uses an open source operating system on some of its devices. Explain two advantages and one disadvantage of using an open source operating system. [4]

Progress Mutual uses an MIS to help it run the bank. Explain, using examples, how Progress Mutual could use an MIS. [4]

Progress Gaming has decided to use a teleconference to interview new programmers. Explain two disadvantages of using a teleconference to interview new programmers. [4]

Progress Gaming uses an off the shelf operating system for its servers and personal computers.

Compare the use of an off the shelf operating system with an open source operating system. [4]

Identify one other type of operating system and explain how Progress Gaming could use it. Operating system [6]