kanban through its values: agendas for change
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Kanban through its values @asplake #lkce13
Kanban through its values:agendas for change
Mike Burrows@asplake
mike@djaa.compositiveincline.com
meldstrong.com
Kanban through its values @asplake #lkce13
What is Kanban?
Kanban through its values @asplake #lkce13
What is Kanban?
The Kanban method [1] is anevolutionary approach to change
Kanban through its values @asplake #lkce13
What is Kanban?
Kanban is the humane,“start with what you do now”
approach to change
Kanban through its values @asplake #lkce13
transparency balance collaboration understanding
agreement respect customer focus
flow leadership
Kanban through nine values
Kanban through its values @asplake #lkce13
Improvement transparency balance collaboration
A3
A1
A2Organizational Change understanding agreement respect
Service Transformation customer focus flow leadership
Nine values, three agendas
Kanban through its values @asplake #lkce13
A1 A2 A3
Improvement transparency balance collaboration
A1
Kanban through its values @asplake #lkce13
A1 A2 A3 transparency• • •
CP1: VisualizeCP4: Make policies explicitCP5: Implement feedback loops
Kanban through its values @asplake #lkce13
A1 A2 A3 transparency• • •
Make knowledge work visible, organize it
Kanban through its values @asplake #lkce13
A1 A2 A3 transparency• • •
Self-organize around the work
Kanban through its values @asplake #lkce13
Capture learning
A1 A2 A3 transparency• • •
Kanban through its values @asplake #lkce13
A1 A2 A3 transparency• • •
policies - local
Kanban through its values @asplake #lkce13
When priorities need to change,
inform the people affected
policies - global
A1 A2 A3 transparency• • •
Kanban through its values @asplake #lkce13
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On holdProposedPrioritisedReady for DevDevTestingReady for Re-leaseReleasedImplemented
A1 A2 A3 transparency• • •
feedback loops: informed by data
Kanban through its values @asplake #lkce13
A1 A2 A3 transparency• • •
feedback loops: involve people
Kanban through its values @asplake #lkce13
CP1: VisualizeCP4: Make policies explicitCP5: Implement feedback loops
A1 A2 A3 transparency• • •
Kanban through its values @asplake #lkce13
A1 A2 A3 balance• • •
CP2: Limit work-in-progress (WIP)
Kanban through its values @asplake #lkce13
4
A1 A2 A3 balance• • •
Pull systems for knowledge work
Kanban through its values @asplake #lkce13
4
Pull systems for knowledge work
A1 A2 A3 balance• • •
Kanban through its values @asplake #lkce13
4
Pull systems for knowledge work
A1 A2 A3 balance• • •
Kanban through its values @asplake #lkce13
A1 A2 A3 balance• • •
demand vs capacity
Kanban through its values @asplake #lkce13
urgency-driven vs date-driven
A1 A2 A3 balance• • •
Kanban through its values @asplake #lkce13
date-driven vs interrupt driven
A1 A2 A3 balance• • •
Kanban through its values @asplake #lkce13
short, medium & long term
A1 A2 A3 balance• • •
Kanban through its values @asplake #lkce13
delivery, improvement, experiment
A1 A2 A3 balance• • •
Kanban through its values @asplake #lkce13
customer, team, organization
A1 A2 A3 balance• • •
Kanban through its values @asplake #lkce13
CP2: Limit work-in-progress (WIP)
A1 A2 A3 balance• • •
Kanban through its values @asplake #lkce13
A1 A2 A3 collaboration• • •
CP6: Improve collaboratively, evolve experimentally[using models [and the scientific method]]
Kanban through its values @asplake #lkce13
A1 A2 A3 collaboration• • •
creative relationships
Kanban through its values @asplake #lkce13
the means to solve problems…
A1 A2 A3 collaboration• • •
Kanban through its values @asplake #lkce13
A1 A2 A3 collaboration• • •
…and an improvement focus
Kanban through its values @asplake #lkce13
Models Internal ExternalHow
things work
✔ ✔
How to change them
✔ ✔
A1 A2 A3 collaboration• • •
Build & borrow models
Kanban through its values @asplake #lkce13
Plan
Do
Check
Act
Evolve experimentally
A1 A2 A3 collaboration• • •
Kanban through its values @asplake #lkce13
CP6: Improve collaboratively, evolve experimentally[using models [and the scientific method]]
A1 A2 A3 collaboration• • •
Kanban through its values @asplake #lkce13
A1 A2 A3
Improvement transparency balance collaboration
A1
Kanban through its values @asplake #lkce13
A1 A2 A3
• Team-level adoption• Capabilities, predictability• Model-driven improvement• Collaborative problem solving
The improvementagenda
Kanban through its values @asplake #lkce13
A1 A2 A3
A2
Service Transformation customer focus flow leadership
Kanban through its values @asplake #lkce13
CP3: Manage flow
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
CP3 (expanded):Manage flow,• seeking smoothness &
timeliness,• anticipating customer needs
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
CP3 (expanded):Manage flow,• seeking smoothness &
timeliness,• anticipating customer needs
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
“Knowing what you’re delivering,to whom, and why”
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
Assure satisfaction
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
Discover what will be needed
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
Discover what will be needed
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
Discover what will be needed
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
Discover what will be needed
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
...anticipating the mobility needs of people and society ahead of time
from The Toyota Promise
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
CP3 (expanded):Manage flow,• seeking smoothness &
timeliness,• anticipating customer needs
customer focus• • • A1 A2 A3
Kanban through its values @asplake #lkce13
CP3 (expanded):Manage flow,• seeking smoothness &
timeliness,• anticipating customer needs
flow• • • A1 A2 A3
Kanban through its values @asplake #lkce13
Pay explicit attention [7] to flow
A1 A2 A3 flow• • •
Kanban through its values @asplake #lkce13
Pay explicit attention [7] to flow
A1 A2 A3 flow• • •
Kanban through its values @asplake #lkce13
Pay explicit attention [7] to flow
A1 A2 A3 flow• • •
Kanban through its values @asplake #lkce13
Pay explicit attention [7] to flow
A1 A2 A3 flow• • •
Kanban through its values @asplake #lkce13
Pay explicit attention [7] to flow
A1 A2 A3 flow• • •
Kanban through its values @asplake #lkce13
Pay explicit attention [7] to flow
A1 A2 A3 flow• • •
Kanban through its values @asplake #lkce13
Pay explicit attention [7] to flow
A1 A2 A3 flow• • •
Kanban through its values @asplake #lkce13
Keep it visible, value it
A1 A2 A3 flow• • •
Kanban through its values @asplake #lkce13
lead time =work-in-progress
(WIP)throughput
A1 A2 A3 flow• • •
Little’s law
Kanban through its values @asplake #lkce13
CP3 (expanded):Manage flow,• seeking smoothness &
timeliness,• anticipating customer needs
A1 A2 A3 • • • flow
Kanban through its values @asplake #lkce13
FP4: Encourage acts of leadership at all levels in your organization –from individual contributors to senior management
A1 A2 A3 • • • leadership
Kanban through its values @asplake #lkce13
A1 A2 A3 • • • leadership
Kanban through its values @asplake #lkce13
Small acts of leadership [13]
A1 A2 A3 • • • leadership
transparency balance collaboration understanding
agreement respect customer focus
flow leadership
Kanban through its values @asplake #lkce13
1. What is the process?2. How can we see that it is
working?3. How is it improving?
A leadership routine
A1 A2 A3 • • • leadership
Kanban through its values @asplake #lkce13
FP4: Encourage acts of leadership at all levels in your organization –from individual contributors to senior management
A1 A2 A3 • • • leadership
Kanban through its values @asplake #lkce13
A1 A2 A3
A2
Service Transformation customer focus flow leadership
Kanban through its values @asplake #lkce13
A1 A2 A3
• Customer-focused knowledge discovery [15]
• Service-oriented delivery architectures
• End-to-end flow management• Portfolio risk management
The service transformationagenda
Kanban through its values @asplake #lkce13
A1 A2 A3
A3
Organizational Change understanding agreement respect
Kanban through its values @asplake #lkce13
FP1: Start with what you do now
A1 A2 A3 understanding• • •
Kanban through its values @asplake #lkce13
FP1 (expanded):Start with what you do now, understanding [4]:• how it serves and frustrates the customer• how it works and fails to work for you• how it might be changed safely
A1 A2 A3 understanding• • •
Kanban through its values @asplake #lkce13
A1 A2 A3 understanding• • •
selforganization
visualization
understandingperspectivesobservations
modelsgoals
Kanban through its values @asplake #lkce13
• Are we tampering? [5]• Is it bravado? [6]
A1 A2 A3 understanding• • •
Questions of safety
Kanban through its values @asplake #lkce13
How much damage?
A1 A2 A3 understanding• • •
Kanban through its values @asplake #lkce13
Do we have the patience?
A1 A2 A3 understanding• • •
Kanban through its values @asplake #lkce13
FP1 (expanded):Start with what you do now, understanding [4]:• how it serves and frustrates the customer• how it works and fails to work for you• how it might be changed safely
A1 A2 A3 understanding• • •
Kanban through its values @asplake #lkce13
FP2: Agree to pursue evolutionary change
A1 A2 A3 agreement• • •
Kanban through its values @asplake #lkce13
agreement fromvs
agreement between
A1 A2 A3 agreement• • •
Kanban through its values @asplake #lkce13
agreement in principle,vs
agreement in practice
A1 A2 A3 agreement• • •
Kanban through its values @asplake #lkce13
Managers,Higher Organization,
CorporateSystems
CustomersPeers,Others
Impacted
Team
YOU
A1 A2 A3 agreement• • •
Less this…
Kanban through its values @asplake #lkce13
CustomersPeers,Others
Impacted
Team
Impacted
ImplementorsDesigners
Instigators
TheChangeTeam
…more this:
A1 A2 A3 agreement• • •
Kanban through its values @asplake #lkce13
Fitness
Capability for Change
Time
A1 A2 A3 agreement• • •
Rinse &repeat:
Kanban through its values @asplake #lkce13
FP2: Agree to pursue evolutionary change
A1 A2 A3 agreement• • •
Kanban through its values @asplake #lkce13
FP3: Initially, respect current roles, responsibilities & job titles
A1 A2 A3 • • • respect
Kanban through its values @asplake #lkce13
…the dream of an empowered, self-organizing, trusting, respectful workplace…
…the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate…
…the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed…
Yes we Kanban!David J Anderson [14]
A1 A2 A3 • • • respect
Kanban through its values @asplake #lkce13
A1 A2 A3 • • • respect
Respect is a key test
transparency balance collaboration understanding
agreement respect customer focus
flow leadership
Kanban through its values @asplake #lkce13
FP3: Initially, respect current roles, responsibilities & job titles
A1 A2 A3 • • • respect
Kanban through its values @asplake #lkce13
A1 A2 A3
A3
Organizational Change understanding agreement respect
Kanban through its values @asplake #lkce13
A1 A2 A3
• Disciplined engagement• Systems & complexity thinking• Change capability, safety• Organizational learning
The organizationalchange agenda
Kanban through its values @asplake #lkce13
What is Kanban?
Kanban through its values @asplake #lkce13
What is Kanban?
Kanban is the humane,“start with what you do now”
approach to change
Kanban through its values @asplake #lkce13
Reflection (1)
Which 3 values resonate most strongly?
transparency balance collaboration understanding
agreement respect customer focus
flow leadership
Kanban through its values @asplake #lkce13
Reflection (2)
A1A2A3
The improvement agendaThe service transformation agendaThe organizational change agenda
Which agenda will engage? Which will get the job done?
Kanban through its values @asplake #lkce13
[1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-Business/dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1[2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/[3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/[4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-H-Meadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1[5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541157/ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1[6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1[7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-Game-Tools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1[8] Steven J. Spear, The High Velocity Edge[9] http://en.wikipedia.org/wiki/Little%27s_law[10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1?s=books&ie=UTF8&qid=1364387685&sr=1-1[11] http://en.wikipedia.org/wiki/Learning_organization[12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http://www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1?s=books&ie=UTF8&qid=1364387790&sr=1-1[13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/[14] Yes we Kanban http://www.agilemanagement.net.php5-19.dfw1-2.websitetestlink.com/resources[15] Stand up meeting, thinking tool, leadership routine http://positiveincline.com/index.php/2013/09/stand-up-meeting-thinking-tool-leadership-routine/
References
Kanban through its values @asplake #lkce13
Special thanks to:Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White,
Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham,Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna
Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret,Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller,
Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel,David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas,
Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton,Stephen Parry, Klaus Leopold, Sigi Kaltenecker, Gaetano Mazzanti
Thank you
Photos:Slide14: David J. Anderson & Associates IncSlide 34: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPGSlide 35: http://www.nobelweekdialogue.org/?attachment_id=364
Kanban through its values @asplake #lkce13
Homework
transparency balance collaboration
customer focus flow leadership
understanding agreement respect
Choose three values for your meldstrong.com profile
transparency balance collaboration understanding
agreement respect customer focus
flow leadership
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