knowledge is power: skills and specialisms for today's marketers

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In order to succeed in 2012, B2B marketers face a significant challenge in terms of their skills and knowledge base. Not only must they be able to manage multiple message streams simultaneously and seamlessly, but they must also be able to understand, absorb and (where necessary) integrate a bewildering and constantly changing kalidescope of communication channels data sources. Steve Kemish, one of B2B Marketing’s own training facilitators, examines the key skills and specialisms that practitioners will require in their armoury to meet the obstacles ahead, and will provide practical guidance on how to broaden your expertise, or move outside your comfort zone, where necessary. This session will cover: How to evaluate your skillset and diagnose deficiencies Finding the right resources – plugging gaps in expertise Learning on the job – an iterative approach to professional development Ongoing evolution – planning for the future and making yourself marketable

TRANSCRIPT

Knowledge is power skills and specialisms for todayrsquos marketers

Steve Kemish Director Cyance Chair of IDM Digital Council

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

1 Inspire a culture of curiosity

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

This is not just about training this is about learning

and questioninghellip

copy Cyance Limited 2011

Comments skemmo

hellipWho the hell are these people Comments skemmo

the funnel Can we trust

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

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Source UKOM APS Feb 10 copy Cyance Limited 2011

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800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

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700

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PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

1 Inspire a culture of curiosity

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

This is not just about training this is about learning

and questioninghellip

copy Cyance Limited 2011

Comments skemmo

hellipWho the hell are these people Comments skemmo

the funnel Can we trust

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

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700

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900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

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600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

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10

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120

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400

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500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

1 Inspire a culture of curiosity

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

This is not just about training this is about learning

and questioninghellip

copy Cyance Limited 2011

Comments skemmo

hellipWho the hell are these people Comments skemmo

the funnel Can we trust

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

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120

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800

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900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

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600

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700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

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400

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500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

1 Inspire a culture of curiosity

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

This is not just about training this is about learning

and questioninghellip

copy Cyance Limited 2011

Comments skemmo

hellipWho the hell are these people Comments skemmo

the funnel Can we trust

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

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M

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500

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600

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700

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800

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PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

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400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

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40

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80

120

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100

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PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

This is not just about training this is about learning

and questioninghellip

copy Cyance Limited 2011

Comments skemmo

hellipWho the hell are these people Comments skemmo

the funnel Can we trust

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

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PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

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120

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M

100

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200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

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100

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PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

This is not just about training this is about learning

and questioninghellip

copy Cyance Limited 2011

Comments skemmo

hellipWho the hell are these people Comments skemmo

the funnel Can we trust

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

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AM

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AM

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AM

800

AM

900

AM

100

0 A

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120

0 PM

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PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

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20

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35

40

120

0 A

M

100

AM

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110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

hellipWho the hell are these people Comments skemmo

the funnel Can we trust

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

the funnel Can we trust

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

Funnels what are they good for

(ps 2 donrsquot trust an expert)

copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

ldquoYour main challenge with leadsfunnelrdquo

Marketing Sherpa b2b benchmark survey 2011 copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

ldquoOngoing evolutionrdquo ndash just bloody well get on with it

Like this guyhellip

copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

Herersquos how easy it is

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

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AM

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AM

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AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

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PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

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AM

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AM

800

AM

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AM

100

0 A

M

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0 A

M

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0 PM

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200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

ldquoThe guyrsquos a frickinrsquo geniusrdquo

Not really

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

Learning on the job ndash an iterative approach to professional

development

- 3 Develop a habit

copy Cyance Limited 2011

Comments skemmo

Play and learn through hobbies and interest first

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

110

0 A

M

120

0 PM

100

PM

200

PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

4 Look further afield for inspiration

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

b2bmbiz ndash June 19th 2004 - first entry

copy Cyance Limited 2011

Comments skemmo

April 1997

copy Cyance Limited 2011

Comments skemmo

Best viral b2b video of all time

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

This one

copy Cyance Limited 2011

Comments skemmo

copy Cyance Limited 2011

Comments skemmo

Or this one

copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

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Play and learn through hobbies and interest first

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Usage by time of day

0

10

20

30

40

50

60

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80

120

0 A

M

100

AM

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AM

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Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

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25

30

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40

120

0 A

M

100

AM

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800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

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PM

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PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

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Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

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Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

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PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

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Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

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AM

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PM

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PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

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AM

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AM

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AM

100

0 A

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PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

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bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

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ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

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Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

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AM

400

AM

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AM

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AM

100

0 A

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PM

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PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

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AM

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AM

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AM

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AM

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AM

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AM

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AM

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0 A

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110

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PM

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PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

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AM

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AM

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AM

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PM

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PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

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Things you want

bull Encourage a culture of learning and questioning

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

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Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

Category use by time of day

0

5

10

15

20

25

30

35

40

120

0 A

M

100

AM

200

AM

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AM

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800

AM

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AM

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PM

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PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10

COMMUNITIES

NEWS

INSTANT MESSAGING

MUSIC

copy Cyance Limited 2011

Comments skemmo

Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

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AM

800

AM

900

AM

100

0 A

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PM

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PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

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bull Encourage a culture of learning and questioning

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

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Usage by time of day

0

10

20

30

40

50

60

70

80

120

0 A

M

100

AM

200

AM

300

AM

400

AM

500

AM

600

AM

700

AM

800

AM

900

AM

100

0 A

M

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0 A

M

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0 PM

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PM

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PM

300

PM

400

PM

500

PM

600

PM

700

PM

800

PM

900

PM

100

0 PM

110

0 PM

Source UKOM APS Feb 10 copy Cyance Limited 2011

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Things you want

bull Encourage a culture of learning and questioning

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bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

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Things you want

bull Encourage a culture of learning and questioning

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

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Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

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Things you want

bull Encourage a culture of learning and questioning

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

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Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

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Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

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Things you want

bull Encourage a culture of learning and questioning

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bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

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Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

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Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

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Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

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Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

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Or this one

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Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

Comments skemmo

Things you want

bull Encourage a culture of learning and questioning

bull Exploit the wealth of knowledge out there ndash Training

ndash Talking

ndash Reading

ndash Listening

bull Look with your eyes

bull Donrsquot trust the experts they have an agenda

bull Adapt to what your customers want and are doing

bull Be passionate and be infectious

copy Cyance Limited 2011

Comments skemmo

Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

Comments skemmo

Thanks for listening enjoy the day copy Cyance Limited 2011

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Things you donrsquot wanthellip

ldquoMany of us crucify ourselves between two thieves - regret for the past and

fear of the futurerdquo ndash Fulton Oursler

copy Cyance Limited 2011

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