knowledge management at cap gemini ernst & young

L/O/G/O

Knowledge Management at Cap Gemini Ernst & Young

M9901013 黃崇亮M9901102 羅烽瑞M9901109 蔡景弘M9901111 湯健平

OUTLINE

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Company Background

Knowledge Management

Question

Company Background

Core business areas of Core business areas of CGE&YCGE&Y

Strategy ConsultingStrategy Consulting

CGE&YCGE&Y Business Solution and Business Solution and Systems TransformationSystems Transformation

Information Systems Information Systems Management Management – – via outsourcing contractsvia outsourcing contracts

Knowledge Management

Ernst & YoungErnst & Young

Description of the contents

Ernst & Young Ernst & Young KM KM

Organizational Organizational StructureStructure

Organizational StructureOrganizational Structure

CTE

Center forTechnologyEnablement

CBI

Center forBusinessInnovation

CBK

Center for Business

Knowledge

CBT

Center for Business

Transformation

CBI(Center for Business CBI(Center for Business Innovation)Innovation)

Lead the research & development of new innovative solutions

related to business process, strategies,

people and technology

Provide a valuable future vision that made designing and implementing clients’ strategies easier.

The results diffused to all E&Y professionals, clients and other audiences, through articles, books and conferences.

CBT(Center for Business CBT(Center for Business Transformation)Transformation)

Structure knowledge into methodologies, techniques and automated tools that improved the speed and value of the services that consultants provided

Virtual organization:

100 people from different parts of the world

Concentrate on Reengineering processes, Knowledge Management,

Information technologies, Organizational changes

CTE(Center for Technology CTE(Center for Technology Enablement)Enablement)

Technological division backed up and complemented the consultancy practice

Comprised a wide variety of services ranging from technology architecture to networking and technology management

CBK(Center for Business CBK(Center for Business Knowledge) Knowledge)

Centralized CBK:which was responsible for filtering documents and making them available for everyone in the organization

*Knowledge navigation

*Business research & Analysis

*KM systems Adaptation & Deployment

Knowledge Managers(KM):

the number of knowledge managers in these local CBK teams varied from one country to another.Actually managed, revised and maintained knowledge to satisfy the consultant’s local needs.

Cap GeminiCap Gemini

Knowledge Galaxy

1 Knowledge Areas 6 Market

2 Service Offerings 7 Corporative

3 Human Resources 8 Methodology

4 communication 9 Project’s Experiences

5 Collaboration 10 Local Intranets

CGE&YCGE&Y

CGE&YCGE&Y

• Structures

• CGE&Y’s AdjustmentCGE&Y’s Adjustment

• Knowledge Infrastructure

QuestionQuestion

Question 1

• What problems do you anticipate in implementation of the KM strategy in two companies with different cultural backgrounds ,especially in CG?

Question 2

• What would you say is the value proposition of the entity resulting from the merger? What role does it give to knowledge , learning and KM?

Question 3

• What ’’key’’ success factors do you identify in the EY KM strategy? How would you ’’export’’ them to CG?

Question 4

• What advice would you give on the CBK if you were Alberto Almansa? Would you renew the contract or would you do without it?

L/O/G/O

Thank You!