knowledge management, km - lecture outline-1 (30 hours)
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112/04/19 1
Knowledge Management, KM- Lecture Outline-1 (30 hours)
1. Introduction to KM
2. Priciples of KM
3. Business Impacts of KM
4. KM Best Practice in Business
5. Factors Influencing Knowledge Management
6. Applications of KM for Customer Relationship
Management, CRM
7. Technologies to Manage Knowledge-AI
8. Preserving and Applying Human Expertise KBS
112/04/19 2
Knowledge Management, KM- Lecture Outline-2 (27 hours) -
9. Case Based Reasoning Systems
10. Knowledge Elicitation
11. Factors that Discovering Knowledge-Data Mining
12. Knowledge Discovery System
13. Knowledge Capture System
14. Knowledge Sharing System
15. Knowledge Application Systems
16. The Role of KM in ROI
17. KM and Innovation
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