leaders in our space….€¦ · gartner magic quadrant worldwide leader in revenue and seats in...

Leaders in our space….

Leader 6 years in a row

Gartner Magic Quadrant

Worldwide leader in revenue and seats in midmarket & enterprise segment

Path to Globalization

CIO Problem

6

94%CIOs to include tech-driven

transformation for business1

1/3 As-a-service growth outsourcing

Double its share from 20143

CIO’s Necessary Evil – Driving to Cloud

89%companies plan to compete

based on customer experience2

CIOs within mid-market companies are being directly tasked to transform the customer experience

WAVE 2Point Cloud Products

★ Lower TCO

★ Productivity Increases

Enterprise Communication: The First Two Waves

WAVE 1On-Premise

Messaging

UCaaSCCaaS

Video Meetings

Contact Center

Telephony

Video Conferencing

Other server icon options

Silos within Silos lead to ‘‘I Don’t Know’

ERP Help Desk CRM

Contact CenterCollaboration Conferencing Telephony

Systems of Engagement

Systems of Record

Core Problem

Cost Center → Innovation (Enable EX to CX not just IT but entire

organization)

Solutions

Integrated Solutions (Fragmented point solutions & system of record

vs. system of engagement)

Drive out low value IT functions (Focus IT on driving innovation)

Flexible System (Meet rapidly changing needs of

business)

Easy Administration Easy Scale (onboard and manage users with

ease)

Maintain Control (Robust Infrastructure, Reliability &

Security )

Reduce Cost while accelerating Revenue

Enterprise Communication: The Third Wave

WAVE 3One Cloud Engagement Solution

★ Even Lower TCO

★ Revenue Acceleration

Systems of Record

WAVE 2Point Cloud Products

One System of Engagement

One System of Intelligence

★ Lower TCO

★ Productivity Increases

Messaging

UCaaSCCaaS

Video Meetings

All Customer & Employee Interactions

WAVE 1On-Premise

Contact Center

Telephony

Video Conferencing

Exceptional Customer Experience Determined by the Employee Experience

FinanceProduct Contact CenterSales Marketing Ops Support

Core Problem

Cost Center → Revenue (Drive efficiency, upsell/cross sell)

Flexibility of service by department (Type of agent, Type of seat, Bursting,

Mix & Match)

Solutions

Omni Channel Experience (Enable employees to communicate

with customers )

Real time data(Data mining, dashboards,

tagging/flagging to drive efficiency of agents across global contact

center)

Time to Resolution (Reduce churn, easy access to SME

outside of CC)

Sample EX to CX – VP of Contact Center Experience

As the Economic Buyer enhance the Influencers Experience

Optimize Experience (Examples)

Team Collaboration & Messaging

Script 8

Best of Breed

Customize Experience

Data Analytics

UCaaS + CaaS

Security & Reliability

Global Presence

The Problem with Team Messaging Chaos

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Virtual Office Business Application Integrations

Same Room Branded Integrations

Script8 in the Enterprise

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Analytics that Drive Business Insights

NetworkEngineering

Security & Compliance

IaaS

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X Series

Enabling Employees and Customers to Connect Effortlessly

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Current Pain 8x8 Solution